I've ordered food from this place about 4 times and I won't go back for 5th time. Each time I ordered, they seem to take long to make the food, and always seem to be out of stock of some items. I only order here because it's the only nearby fish & chip place. Don't understand why so few fish & chip places exist in Vancouver. This review is based on a culmination of experiences there.
This is a simple fish & chips place with a puny "dine in" area, we're talking maybe 2 tables? It's a simple concept where 99% of what they cook is deep-fried. It doesn't take long to prepare and deep-fry food, so I don't understand why the service is so slow.
One time I ordered from them and they said it would be 20 minutes. I decided to wait a bit longer and went there after 30 minutes and the food still wasn't ready and it took another 10 minutes before it was ready. I noticed a sign that some things were out of stock, but I didn't order any of those items so it didn't bug me. When I went home with the food, I found out they forgot the gravy for my poutine.
Another time I ordered in advance and they didn't tell me until I went there that they didn't have one of the things I ordered. No apology or compensation offered. This was very disappointing because it was someone's meal. Why couldn't they tell me over the phone that they were out of stock to give me time to order an alternative?
The most recent time I went was the most disappointing. I ordered in advance, and when I went there I saw a sign saying they were out of stock of a bunch of items, including one of the items I ordered. This was just a side dish so it didn't upset me, but it was still a bit of a letdown. I went home with the food, and we realized we didn't get any of the items we ordered, it looked like someone else's order. We called the restaurant to let them know, and they didn't apologize or seem concerned; the guy gruffly said we'd have to wait 20 minutes if we want the correct order. I decided it wasn't worth the trouble and just ate what we received.
I'm used to slow service, and can forgive a place when it makes mistakes. What I don't like is when a place is unapologetic when they make mistakes. When I called him to let him know about the mistake, I tried to sound polite and pleasant, but his tone made me feel guilty. His tone is the reason I won't go back and why I won't recommend the place to anyone.