(2.5)- Food
(2.4) - Service
(2.2) - Value (1.8)
- Ambiance
(3)
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(2.5) (2.4) (2.2) (1.8) (3)If you want some really decent pub food, this is a good place to go.
Servers are always friendly, but if you go there on a sunny day when the patio is open, be forwarned that service is going to be extremely slow... there have been a few times where I have waited over an hour before my food actually arrived. The server should have told me it was going to be a long wait when I put the order in, but they didn't. I couldn't get mad at the servers as it was obvious that they were overwhelmed and busting their butts off to server everyone. The problem is that on days where the patio is being used, management should be hiring additional servers and cooking staff to handle the additional volume. It seems to be regular problem here. I still go there, but if I'm on a schedule to be somewhere else afterwords, I'll go somewhere else where I know I'll be served quickly.
I ordered off of the regular menu, having a Veal and Curry Pasta... the dinner was actually very good. My buddy ordered something off of the special menu, which he enjoyed.
The service was satisfactory until it came time to pay for our bill. I had purchased a groupon for this place and had intended on using it. The server said that he could not accept the groupon because it did not apply to specials. I knew that already, but pointed out that the groupon could be simply used for the non-special items on my bill, which was the dinner I had ordered. He refused to accept it.
I contacted groupon and ended up receiving a refund for the groupon purchase. Although I didn't mind the food here, I felt it was unethical for them not to accept the groupon. The small print on the group did not say anything about it being invalid should someone else at my table order a special item. I was using this for myself... not for anyone else at the table. Even though the food was enjoyable, I felt cheated with regards to the groupon being refused. I simply won't go back just on principle. Stupid on their part as I live locally and they would have gotten more business from me and the people I know had they taken the groupon.
Went there for dinner with a friend. Service was slow.
Started with soup which was luke-warm, and had troubles getting the waitresses attention. Eventually after about 10 minutes, she comes to the table asking how it is. I return the soup... apparently it hadn't been microwaved long enough.
Main course was the Lobster Ravioli. Again, there were cold spots through-out the dish. The waitress was alittle quicker this time to come back to the table. I return the dish to have it corrected, and had the feeling that the waitress was somewhat enoyed with me at this point because of the "role-the-eyes" up attitude.
If I'm paying top dollar for a dinner, I expect standards to be much higher than this restaurant displayed. I can go to Hy's Encore or Cioppino's Mediterranean Gril in downtown Vancouver, and get way better service and food quality for the same price. If the Boathouse wants to be in the category of high-end restaurants, then they have a long ways to go.
Only good thing about the Boathouse was the view of the water. My advice to anyone considering this restaurant. Save your money and go somewhere else where you'll get what you pay for.
For a while, I thought this place was THE place to go in New Westminster, and I was a regular. I loved the food, delivery was prompt and friendly, and the value was excellent. That all changed with my last experience of this restaurant.
Called to put in an order for delivery. The person on the phone couldn't understand english well enough to take the order, so I asked her to put someone on the phone who could speak english. Put in the order, and had to repeat my address several times. Finally got it right... or so I thought, so waited for the delivery.
40 minutes later, I get a phone call saying the driver can't find my address. I repeat the address and also provide landmarks so that the driver knows where to go. Waited another 20 minutes... another phone call. Person says that the driver is on 12th street and can't find my home... btw, my place is no where near 12th street, and no where near the landmarks I gave. I repeat the address yet again, and give more landmarks. She then passes the phone over to a guy, who then asks me where do I want to go. Where do I want to go???? Hello... I put in a food order and waiting for it to show up. Unbelievable!!! Clueless or what!
About 1 hour and 20 minutes later, my food finally shows up. The delivery guy is flustered and appologetic, and says that there has recently been a large turn-over in staff. I didn't think of examining the bill before the delivery guy left, but I should have. Orders over $25 offer a free soup. Turned out that they included the soup, but they charged me for that ontop of my regular order. Food was cold, and the quality was sub-par compared to my previous experiences. Man, was I upset. I didn't have the patients to deal with them further on this, so most of the food went in the garbage. I will not order from this restaurant again.
I moved to New Westminster about a year ago, and it so happened that the Keg was conveniently within walking distance for me.
On my first visit, I dined by myself. Ordered my steak medium, and was served rare, so I showed the waiter and asked for it to be corrected. 20 minutes later, my plate comes back. The steak definately looked chared from the outside, but once I cut into it, the blood just oozed out of it. I'm somewhat upset at this point because I've being sitting at the table by myself twiddling my thumbs just to watch people be seated after me and then leave before I actually get to eat. 20 minutes later, again my plate comes back. The steak was not meduim done, it was overdone and dry. I left the steak, and ate the veggies and potatoe. On the positive side, the manager did come by and appologize, and complimented the dinner.
Now, with living so close, I eventually gave this location another try... thinking that my previous poor dining experiencce might have just been something that doesn't happen too often. I was wrong. Pretty much the same thing happened. I did say to the manager that given this is a steakhouse, the cooks should know how to cook a steak properly. To have the same problem happen in two consecutive visits suggest that the kids in this kitchen don't put alot of care in what they are sending out.
The look of the place was nice.... liked it. I can't blame my poor experience on the waiter as they were quite attentive and somewhat embarrased as to the quality of food that came out of the kitchen.
Given the prices on the menu, management needs to ensure that the quality of food coming out of the kitchen is good value. My impression in seeing the cooks at work in the kitchen was not very good... playing practical jokes on eachother... it was like there was a party going on in the kitchen. It did not look like there was any head-chef that was checking the quality of food that was being sent out.
My recommendation to anyone who wants an awesome steak dinner... skip the Keg altogether, spend the extra 10 or 15 bucks per plate, and go to Hy's Steakhouse in downtown Vancouver. You won't regret it.
I would say that this is the best pub I've found in Vancouver so far. Where else can you buy a ceasar salad, new york steak, prawns, and fries for under $15? Quantity is great, and quality is very impressive for a pub. I'm picky when it comes to my steaks, and I gotta say, the kitchen staff here earns their pay very wall. Compliments to the kitchen!
It's not hard to sell this place to my friends... everyone I've introduced to this place considers this to be one of the "hidden" gems in Kits.
The pizza at this restaurant is outstanding. Prices are on the high-side for pizza, but let me qualify that by saying that you pay for what you get... at least in this scenario. The pizza is awesome value for your money.
When the place first opened, the only negative thing I had to say about it was that the service sucked. One time, my date and I had sat down, and after about 15 minutes, we had to chase down a server to take our order... it was late afternoon, and the place was dead... not busy at all. We get our order taken, and we wait... and wait... and wait some more, until we noticed that other tables who put in their orders after us were getting their food before us. Eventually found out that they lost our order. The manager (owner?) came over and appologized, and comp'd us with a free ocean-wise pizza.
Usually, bad service is enough for me to note want to go back to a restaurant, but the pizza here was just amazing food, and so I did go back, and I'm glad I did. The service has improved big-time, and the pizza is still as good as my first time there.
I always like finding those hole-in-the-walls.. you know, the places that only the locals know of, and where the food is good value. Well, I thought I had found one with this place, but was I ever disappointed.
The girl taking the order at the counter seemed friendly enough, basically just give me a recommendation, and I went with it.
The kitchen area is somewhat in the open near the corner of the place, and I have to say, I wasn't impressed with how uncleaned it looked. The "cook" came out from a back room to make my order, and between the appearance of the kitchen, and the hygiene of the cook, I was beginning to regret my decision to eat there, and was somewhat concerned about the food I was about to eat.
Anyways, I stayed and had the burrito and bean served to me. Burrito was plain... nothing to write home about, and the brown beans... it tasted "off"... enough for me to just put everything down on the plate and leave. Between that and listening to the girl who took the order sitting at the next table with a friend talking about her drunken night out the night before, I knew this was one place I would not be back to. She didn't even take the time out from giggling with her friend to ask me if my food was ok. So, the server had a hang-over, and the cook looked like she didn't have time to grab a shower and brush her hair before showing up to work. Great way to run a business!!!
If a health inspector walked into this place, I'm sure they'd be shut down. Staff was unprofessional in both their appearance and service.
I like this pub... lots of flat-screen TV's... great place for watching games... waitresses are friendly and really work hard to make sure your taken care of, and the over-all atmosphere is laid-back and quite comfortable. Food is decent pub food at reasonable prices. I great hang-out that's just crawl from home :)
When this place first opened, I really enjoyed it. For those eating alone, there are bar seats up at the front wind so that you can people watch while you eat. Great idea! The menu portions were more than what I could finish in one meal, and the flavor was awesome. I love hot food, so I was in heaven with this place.
That was when it first opened. Now is different. The girl at the counter had a look like she wanted to be anywhere else but there, and looked like she hadn't cracked a smile in years. Definately wasn't very friendly. Anyways I ordered one of their noodle boxes with chicken, brought it home to eat, and it was ... the chicken tasted really "off", so I chucked it.
I went there one more time, but ordered a noodle box with tofu instead, thinking that not much could go wrong with that. The same girl was at the counter, and asked me if I was a vegan, being somewhat more friendly at that point.. lol.. I found that funny... this girl is vegan, and has an attitude with customers who are ordering meat. What was the hiring manager thinking of??? Anyways, the second meal was eatable, but it lacked flavor, and I just didn't enjoy it, so again, I tossed it.
I don't bother going there anymore. It's getting harder to find a restaurant that is about quality and value, and not about making a quick buck serving crap.
I had a birthday dinner there with my parents, thinking we'd have a great dinning experience. The onion soup was good, wine was good, but we ordered the pork chops (called something else), and it was undercooked, bad cut of meat with lots of fat and about 3 bites of meat before completed, and with no veggies, potatoes, or anything else to accompany the meal. For the 3 of us, we left the restaurant with a bill of over $100, and still hungry.
I live close by, so another time, out of pure convenience, I went there for a quick lunch, and order their $13 burger. The burger was about the most greasiest burger I ever have had, and unfortunately, made me have to stick close to the bathroom for the rest of the day. Mental note... you'll get a better burger at white spot about 3 blocks away for about $3. Save your money!
Jean: The quality and quantity of food coming out of your kitchen is very poor, and the price, being on the high-side, is not in line with this what is being served. You need to be more attentive as to what is coming out of your kitchen, and raise your expectations with the Chefs, and make appropriate changes. The customers deserve no less than this for the price they are paying.
