I moved to New Westminster about a year ago, and it so happened that the Keg was conveniently within walking distance for me.
On my first visit, I dined by myself. Ordered my steak medium, and was served rare, so I showed the waiter and asked for it to be corrected. 20 minutes later, my plate comes back. The steak definately looked chared from the outside, but once I cut into it, the blood just oozed out of it. I'm somewhat upset at this point because I've being sitting at the table by myself twiddling my thumbs just to watch people be seated after me and then leave before I actually get to eat. 20 minutes later, again my plate comes back. The steak was not meduim done, it was overdone and dry. I left the steak, and ate the veggies and potatoe. On the positive side, the manager did come by and appologize, and complimented the dinner.
Now, with living so close, I eventually gave this location another try... thinking that my previous poor dining experiencce might have just been something that doesn't happen too often. I was wrong. Pretty much the same thing happened. I did say to the manager that given this is a steakhouse, the cooks should know how to cook a steak properly. To have the same problem happen in two consecutive visits suggest that the kids in this kitchen don't put alot of care in what they are sending out.
The look of the place was nice.... liked it. I can't blame my poor experience on the waiter as they were quite attentive and somewhat embarrased as to the quality of food that came out of the kitchen.
Given the prices on the menu, management needs to ensure that the quality of food coming out of the kitchen is good value. My impression in seeing the cooks at work in the kitchen was not very good... playing practical jokes on eachother... it was like there was a party going on in the kitchen. It did not look like there was any head-chef that was checking the quality of food that was being sent out.
My recommendation to anyone who wants an awesome steak dinner... skip the Keg altogether, spend the extra 10 or 15 bucks per plate, and go to Hy's Steakhouse in downtown Vancouver. You won't regret it.