It was my father in law's birthday, and he wanted to try the Boathouse in Port Moody since he enjoyed the one in New West quite a lot. My wife and I had been to 2 other locations before and had positive experiences, so we went with reasonable expectations.
We made a reservation for 5:45pm on a Saturday, hoping it would be a little quieter earlier in the evening. When we arrived, we were surprised to find the parking lot full. This Boathouse location shares the public parking with the park next door! I dropped off everyone to get seated and had to wander, and stalk people for a good 20 minutes before finding a parking spot. There's little to no street parking anywhere nearby, and the next nearest place to park is a good 15 -20 minute walk away! Very unimpressed.
I finally made it into the restaurant, and was seated promptly by the waitress. I mentioned the parking situation and all she said was "yes the parking sucks" with no apology. Alrighty then.... onto the meal!
We ordered a Halibut and Chips, Surf and Turf, Seasonal special (seafood chowder and salmon steak with salad), and a Prime Rib Steak.
We sat around looking at the decor (which was quite nice), and waited for around 10 minutes. The soup arrived for my wife... without a spoon! It took 5 minutes to flag down our server to get one for us. While she was having her soup, the 3 of us without appetizers just sat and waited. The soup was a bit bland, but overall was ok. Eventually another server noticed we had no bread and our server quickly brought bread for us (which should have come before the soup.)
Onto the mains. The Surf and Turf was a Sirloin Steak and Prawns. The prawns were well prepared, and seasoned well. The steak, while cooked correctly, was super salty! The same for the Prime Rib steak. My Fish and Chips were over fried and brown... not golden brown, BROWN. To top it off, the Fish and Chips were super salty as well! It tasted like the chef spilled a bottle of salt over everything (or has a lack of taste buds). The food was barely edible and we had to wash everything down with lots of water. The only reasonably enjoyable entree was the Salmon Steak.
Finally the dessert. The dessert was some sort of custard with a strong flavour of orange. Very very sweet, but tasty. I was the only one who could stand the extreme sweetness, so I ended up eating most of it.
Price wise, it's the typical Boathouse fare. Around $40/person and we didn't order drinks. The only appetizer and dessert was part of the Seasonal special. For the level of food and service we received, a terrible value.
Overall, we had a pretty bad exerience with this Boathouse. Compared to other locations we've been to, this is hands down the WORST one we've tried. Service is flaky because either they're stretched too thin, or they're just disorganized. Food was sub-par to down right bad. Parking is absolutely a nightmare.
Definitely NOT recommended. Go to another location, you'll be much happier.