My friends and I made reservations tonight at Guu Garden for a table of 15 cause it was one of our friend's birthday. Many of us had problems locating the restaurant, if you've been there before, you would understand how difficult it is to locate this place for your first visit because it's virtually hidden, but that's a whole other topic.
Anyway, some of us arrived at the restaurant on time, with a few others who didn't arrive until 15-20 min. later because it was hard to find this place. We were told mid-way through the course of our meal that we had a 2 hour limit.
Our reservation was for 7:30pm, so technically speaking, we have until 9:30pm to dine.
So at about 9:10pm, one of the waitresses began taking our chopsticks away, while my friends were wondering what was going on, as they were still enjoying their meal. Keep in mind that we still had food waiting to arrive, I personally thought that was very rude and unprofessional. At about 9:15, they just gave us our bill and expected us to pay without us acknowledging them that we were finish. At about 9:20pm, they took out the cake that we brought over to them from the bakery, the staff sang us a birthday song, but didn't bother to slice and serve the cake for us. WE HAD TO DO THAT OURSELVES.
Anyway, it wasn't long until 9:30pm arrived, and some of us couldn't even finish, so nevermind trying to enjoy whats remaining of our desserts. At about 9:25pm, two of the watresses began clearing the remaining plates and utensils off our table, WHILE WE WERE STILL EATING. Anyway, we paid and left the restaurant.
So, in terms of service, it was extremely piss poor, definitely the worse GUU experience that I've ever dealt with.
Now to get to the food, it is honestly mediocre at best compared to Guu Gastown and Guu with Garlic. Alot of the hot dishes arrived weren't actually hot, it was warm. The food and drink menu was very limited compared to the other GUUs, they only had a few dishes that I liked, the menu was nowhere near as extensive.
I will probably never come back to this GUU again, unless I need to.