I vowed never to come back after Neptune once screwed up our reservations (ie. they never booked us)... However, that was years ago and I was convinced to come back for a family birthday party.
FOOD : We had the banquet styled dinner consisting of Sharks Fin Soup, Abalone, sweet soy free range chicken and many other dishes. My favorite was the chicken - I've never tasted anything like it before and is definitely addictive. All dishes were done very well, even down to the noodles. Very flavorful. The food probably deserved 3.5.
SERVICE was where I was pleasantly surprised. From the minute we were shown the room, we had 2 servers dedicated to our party. Wine was opened, poured and refilled. Tea was brought promptly and the wait staff were very professionally trained. They complied with my special request of wheeling in the 2-tiered birthday cake I brought with candles and sparklers, even turning down the lights as requested. I know this doesn't sound like a big deal, but I've held birthday parties in many Chinese restaurants before and have never had such... "cooperation" as I did here, without feeling like I was "bothering" them.
VALUE: At about $1500 for 30 people for a banquet styled menu + some drinks, and considering the food quality / service, I think this was a really good deal. Throw in extras like no corkage charges, no cake plating charges and a private room -- it's almost a bargain.
AMBIANCE is your typical Chinese restaurant. Nothing noteworthy or quirky in decor, but tastefully clean walls, decent washroom and larger private rooms.
Will definitely be short-listed for future events.