I'm not going to mince words in this review. We had a completely disastrous event at Lily Mae's.
Understanding it's a small restaurant, we booked our party two and half weeks ahead of time, confirming with the manager, and even asking if the restaurant preferred that we order from the group menu if it will make it easier on the kitchen. The manager said it didn't matter, but would send a group menu. Time passed by. We were sent the menu only after following up, and received it 2 days before the event, with the stipulation that each guest had to pre-order their meals within 1 day.
When we arrived, the evening started out fine. But then the food didn't come. When it did arrive, only two or three people were served at a time, with long lulls between dishes, and strange overlaps happened, where someone would be finishing their main course, but the person next to them didn't get appetizers yet. Some of the food arrived cold, while others didn't arrive at all and we had to reiterate our order several times to the manager when he kept asking "What's missing now?"
Then things got weird. The manager singled out the birthday girl, brought her into the bathroom and shut the door. He then ranted about the delay in food service being the fault of our reservation being at 7:15pm when we arrived at 7:30pm. This was a complete lie since we even had an email confirmation clearly saying 7:30pm. (Even if that were the case, would starting15 min. later really make a difference?) The birthday girl came back to the table and continued to wait for her appetizer (one hour late at this point) - when the manager came back to ask for a hug from her. She reluctantly hugged him, but it was so surprising, and unprofessional. Then, he tried to hug another person at the table (that person declined, saying he didn't like to be touched).
In general, it was a very odd evening. To be fair, the food that did come hot was solid. French onion soup had a nice broth, and the duck confit was good. The other wait staff were nice, but sadly, the food isn't spectacular enough to make up for incompetent management.