The food here is good. We've only had lunch here twice and our favourites were Najib's Special, Lambe Kafta, Lamb Kibbeh and Chicken Tawook. The juices have interesting combinations, taste is fresh and really enjoyable.
If only the service could live up to the food. Basically, it feels like they are doing me a favour by allowing me to eat here. Super inconvenient if you are booking for a party of 8. Here are my reasons for never returning to Nuba:
First, no one answers the telephone when you call to make reservations. You are forced to leave a message. No one calls you back. I had to make 2 follow up calls to confirm my reservation.
Second, they want you to pre-order your meals. The reason, they said, is because your meals may not come out at the time and because lunch hour is busy. What kind of restaurant cannot handle serving a table of eight? It is a restaurant that is open for lunch and has operated for many years. One would think that they would already have worked out a system for handling customers during lunch or dinner!! We had done the pre-order last time we were here and it was super inconvenient trying to contact all my friends to select their menu items and the restaurant still managed to mess up our order. So, this time we decided against pre-ordering and asked if we could order when we arrive. The person taking the reservation was clearly annoyed with me and was rude on the phone.
Third, One of my friends called to cancel at the last minute after we were seated and so there were only 7 of us in total. We informed the server and she immediately asked us to move to another table because this table is intended for parties of 8 or more. We said "sure, no problem" but she then added a snarky comment, "of course, otherwise you would be obtuse". Hello? Not only was it totally unnecessary and rude but she clearly did not know what that word meant AND used a word completely out of context. We were polite and cooperative when asked to move. The server continued to act superior and was very rude by correcting our pronunciation when we proceeded to order from the menu!!!
Fourth, if you are paying by credit card, they insist that you settle the entire table with just one bill, i.e. pay entire bill with one credit card. Again, very inconvenient but it is obvious that customer service is low on their priority list AND they main reason is because they want to avoid paying the merchant fees for processing credit card transactions!
Fifth, they never did fill up the restaurant during the entire lunch hour so all that drama about moving tables and not pre-ordering was for nothing!
Sixth, on top of all that rudeness, bad attitude and mediocre service, they would've automatically charged us 18% gratuity if we had remained a party of 8. Thank goodness my friend cancelled and in this way we managed to scale back the tip. Honestly, she did not deserve a dime but we still left a small amount.