Ok, the ambience/decor is fine. Looks hip (or whatever the young people are using these days).
Food (surprisingly after the terrible service) was actually not bad, and had an attempt at "presentation".
Service. The main issue for this restaurant is poor (omg, horrible) service.
We arrived at the restaurant. (Mistake #1)
It looked fairly busy - only a couple tables left. First issue. No-one near the front greeter's station. Servers all busy taking food to tables. (Fine, I can appreciate wanting to table hot food) Yet, not one of them even made eye contact. No one came by for what felt like 15 minutes (but was probably 10). Finally we FLAGGED down someone who happened to be glancing our way. We were put into a booth near the door. No place settings on it, and still needing to be wiped down. The girl who put us there basically said, "sit here", and left. No menu's. We waited for 5 minutes before I reached around and grabbed the take out menu's. Shortly after doing so, a couple walked in. A server finally brought us some actual menu's, but only after WE requested them!!
I should have probably listened to my gut and just walked out at this point, but as we hosting my sister-in-law and her husband, opted to stay the course (mistake #2).
We received our menu's (about 25 minutes has passed here), and had to again ask for water/tea and utensils. The couple that arrived had gotten some take out menu's at this point and had placed their order.
No one came back to take our order for about 15 minutes. Yeah, were at about 40 minutes here, and I'm having steam coming out of my ears.
The couple's take out food arrived, and they left BEFORE we had even placed our order.
When the food arrived it was actually ok. It might have been better had it not been nearly an hour later, and us being VERY frustrated with the staff.
When our bill arrived, the pricing between the take-out menu and the eat-in menu was different. Believe it or not, the price of eating in was MORE than the price of take-out food. I'm completely baffled about this and asked about it. It was confirmed that, indeed it was true.
We left no tip for the extremely terrible service. I was very angry at the service we had received, as well as the most idiotic pricing I had ever seen.
Listen, I'm not expecting to be waited on hand and foot, or coddled, but this was really, totally unacceptable. For those of you thinking, "Hey, it's probably some angry Caucasian who doesn't understand how Asian restaurants work" - I am partly Asian, myself.
I swore never to go there again. Hey owners of Pearl Castle, I sincerely hope you read this, and for the love of all that is good, make changes.