My husband and I were meeting his brother at this Boston Pizza about a month ago, and while we waited, my husband decided to have a beer. My husband's drink came with a mug that had been shattered on one side. Luckily he noticed prior to cutting his lips, but shards of glass may have been in the drink. We immediately told the waitress. She took it away promptly, but not replacing the drink and sadly we were not reimbursed the cost of the drink from this misfortune. My husband joked saying he would have at least finished it, had he known he was paying for it all anyway. The waitress was gracious, but I assume that her manager did not do anything to reimburse, thus no follow up was conducted. We are not the type to complain......My husbands brother unfortunately got the locations mixed up so we had to leave to meet him anyways, so no food experience at this time. But I have to mention that in a hurry of rushing out, I had left my daughters asthma medication at the table. The bag has a contact form and the waitress promptly called to inform us it was there!!! Thank you to the waitress for going above and beyond in doing this. It helped us a lot.