Submitted Sunday, January 3, 2010 - 1:01am [Dine in]
We decided to try this place using a coupon from our new Entertainment Book. We were disappointed to learn that despite being included in the 2010 book the restaurant was not honouring the coupon because they claimed they did not consent to the inclusion. Despite not being able to use the coupon we went ahead and decided to order lunch.
We both order the lunch combo with myself having chicken noodle soup and their special of the day flatbread pizza and my husband having the chicken noodle soup and a sandwich. We both found the soup very flavourful, with a dollop of pesto floating on top, but definitely lacking in salt. We never add salt to any type of food and don't even have a salt shaker at home so we were surprised that we found their soup bland. My pizza had a wonderful crust that was crispy but not too brittle and was covered with a nice proportion of toppings without the gobs of cheese that you often find at other pizza places. My husband's Spicy Rooster sandwich was very tasty and contained a fairly good sized piece of chicken.
That being said we noticed that there appeared to be a lot of employees working at the restaurant but we weren't sure what they were doing because it wasn't paying any attention to us. The server we had never made any attempt to be anything but perfunctory. The prices seemed a tad high for the food that was provided.
Was this review helpful? 6 / 7 users found this review helpful.
Submitted Sunday, January 3, 2010 - 12:24am [Dine in]
We were looking for an alternative to Sha Lin for noodles after having one too many really greasy food/dirty table episodes there, and we didn't have far to look. Peaceful has become our go-to place.
We have always been delighted when we get to the bottom of one of their tasty fried noodle dishes without finding a puddle of oil. Their portions are large and reasonably priced. Their wait staff are all very friendly and helpful.
Was this review helpful? 4 / 9 users found this review helpful.
Submitted Saturday, January 2, 2010 - 7:17pm [Dine in]
Although we appreciated the fact that the restaurant is nicely appointed with a lovely view, I must note that the rest of the meal was a disaster.
Our party of 8 arrived with a 2 hour window before we needed to get downstairs for a concert - a fact that Tramonto's was aware of. We were seated promptly but did not even receive menus for 15 minutes. The wait staff rarely appeared at our table and remained stealth for the entire evening. Water was never refilled and we were never queried on our pleasure with the food. The food was delivered and then the waiter would vanish immediately until the next course.
Our appetizers arrived at the 1 hour mark. When our entrees were delivered at the 1 1/2 hour mark and my entree (pasta) was delivered ice cold with an eyelash sitting on top of it. I had to get up and find the maitre d' and tell him that my meal was unacceptible because the waiter was nowhere to be found. I never even received an apology and because of our time crunch there was no time for any replacement food - lucky for me? Their solution was to offer up an empty plate so my friends could donate part of their meals to me. They did remove the price of my entree from the bill- woohoo.
With the amount that Tramonto's charge for their meals, this place should be in the same league as other fine dining establishments in the Vancouver area. If this dining experience is representative of a meal here, it could not stand up in comparison to a fast food joint. The food, service and customer service ranks among the poorest I have ever experienced.
Was this review helpful? 4 / 5 users found this review helpful.