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caraHamilton OnSince November 20, 20101 Review
Average Rating
2.5 (2.3)
  • Food1 (1)
  • Service4 (4)
  • Value3 (3)
  • Ambiance1 (1)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Phyl's Family Restaurant930 Upper Paradise Rd, Unit 15, Hamilton
A disappointment
Submitted Saturday, November 20, 2010 - 5:28pm [Dine in]

My husband & I were there on a Saturday in Oct. The restaurant is beautiful, but the food service was horrendous. We lucked out & got the ONLY smiling waitress there who brought our menus and coffee just seconds after we sat down. A definite FIRST for us! We waited 55 minutes (the clock was right in front of us enroute to the kitchen.) for a simple BREAKFAST! The sausages were undercooked, the homefries raw and cold and the soft poached eggs were medium to hard, the toast was cold. The ONLY thing that kept us from leaving was the personality of the waitress who apologized frequently, kept the coffee coming and whose sense of humour & jokes kept us entertained. Ok, maybe a bad day in the kitchen. We went back to try it a second time Sunday Nov. 14. The food was a smidgen better but took 45 min. to arrive. At least the homefries were cooked and the over easy eggs were done right. The toast was still cold, the bacon almost raw. The big disappointment was the waitress. Our previous smiling waitress could not be found. No smiles, no coffee without begging and no sense of humor this time around. We won't be back.

  • Food
  • Service
  • Value
  • Ambiance