Submitted Tuesday, September 30, 2008 - 8:12pm [Dine in]
I have been making monthly visits to this beloved Vancouver brewpub for a few years now, and have noticed a very large fall in the quality of service in the past year or two. I was in last week to grab a pint of the Heroica Stout (which is fabulous) and maybe something to eat. At first, I was greeted by a hostess who directed me to a table without asking, I guess assuming I was part of another party. I let her know i was heading to the bar and did not need assistance. The bartender was good company and took great care of me, even letting me know that my favorite pumkin beer would be available in a week or two. I ordered a burger, only to have it come over-cooked, cold, and lacking any flavour. I flagged down a manager who said he would look into it, but was apalled to hear him comment to another staff that one server's "behind" could use some excersize!!!!!! The burger was taken off of my bill and I asked to speak to the GM who I had seen on the floor and recognized from past visits. I was told she was not in by the hostess, when clearly she was as I had seen her not five minutes before. I work with a local company in the area and I can promise that after the experience I had, we will not be coming back for our monthly lunches. Except to get a growler or two of the delicious pumpkin beer.... So long steamworks, it was good to know ya.
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Submitted Tuesday, September 30, 2008 - 7:59pm [Dine in]
I visited the locus last Saturday night with my girlfriend late (around eleven or so) to be given some very reputable service. We were served by the bartender, who wined and dined us fabulously. After we sat down she brought menus and water, explaining the daily specials were no longer available but the desserts were certainly worth a try. We asked her reccomendation on some white wine, to which she brought us a taster of both types we inquired about. Later we requested to get a dessert, which she reccomended their vanilla mango cheesecake (wow!) and even brought my girlfriend extra berry sauce when she mentioned she loved it. all in all the service was great and we'll be back again for sure!!
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