Submitted Monday, February 17, 2014 - 8:17pm [Dine in]
I have been going to the Cactus Club since it opened and its only getting better. The food is amazing and the service is outstanding. Its by far my favorite restaurant anywhere around. The atmosphere is pub with a drinking lounge and a full restaurant. So if you just feel like going for a few drinks and appies or a full meal. This place has everything you need.
The prices are a bit on the high side but that's okay for what you get and the quality of food, I'm okay with that.
There is nothing I would change...keep up the great work! I recommend you to all who will listen.
Was this review helpful? 4 / 12 users found this review helpful.
Submitted Sunday, December 16, 2012 - 9:10am [Dine in]
We were a group of 12 and there for a birthday party. We arrived at 6:30 and were offered drinks which took 15 minutes to get and it was a hit and miss if we got more drinks anytime soon after that. We had to ask a waitress and I say "a waitress" as we had no clue who our waitress was. It took them an hour to take our order and when our order was finally taken, it took another hour to get the food. So by the time we arrived and received even an appetizer was 8:40...so 2 hrs, 10 mins. We were a minute away from leaving and we were talking about going back to one of the parties house just to order pizza. We had one girl at our table who is diabetic and had her insulin out ready to take it as we were not even offered bread or anything to tie us over till some food came. It was truly unreal brutal service. I have never went on a website like this before to complain as everyone has an off night. This wasn't an off night it was just plain unorganized, brutal service. The restaurant was decorated in greek style, a bit tacky but I get the point...its a greek place.
I do have to admit, when the food finally did show up....it was awesome, but was it worth the 2 hour wait...nope. My boyfriend who is a quiet guy and isn't one to cause any problems was even complaining. When we asked the waitress where our food was she really didn't have an answer except they usually have 4 cooks on but only have 2. If we would have known there was issues that evening, we would have left and went somewhere else. In the grand scheme of things, there are more things in the world to be upset about but I really felt the need to say, in my 46 years of life, this was on the top of my list (and I have travelled a lot) as the worst, rude and uncaring service I have ever experienced. I would like to add...I am a very good tipper ,as I appreciate how hard waitresses do work, as I use to be one. Our meal came to 98.00 and we never tipped a penny. Did I feel bad....not one bit. I will never recommend or go to this place again. I will make sure I go back to Galinis in Langley....now thats a greek restauarant with terrific service and even better food.
Was this review helpful? 9 / 22 users found this review helpful.