Submitted Saturday, May 17, 2014 - 9:59am [Dine in]
We went to this restaurant before and never had an issue but I felt quite compelled to write something this time as it was for Mother's day and we were all sadly disappointed.
As my two grown sons are big eaters, they ordered each a plate of fish and chips with a price tag of $22.00 each. Yes, it was expensive but it was Mothers day and what the heck.
My wife and I also ordered tow separate menu items for our dinners as well as a appetizer.
Well, we got our drinks promptly but waited forever for our appetizer let alone the dinner items. After about 40 minutes, I went to look for our waitress to see about our appetizer and met her at the door. I said to her that I was about to find out what happened to our appies and she replied by saying that they were extremely busy and the kitchen was handling the food for the pub and restaurant.
I said to her that I hope our food does not take as long and she said I hope not either.
Well again, we waited easily another forty minutes and finally the food came and my sons were so disappointed as for $22.00 they got two small pieces of fish and hardly any fries.
When I brought this to the waitress' attention, she brought out more fries for each of my sons. At that time, I said to her that although I appreciated her doing that, the fish pieces were small and she said the price of fish is very expensive.
Although our waitress was very nice, this does not excuse the management team for poor staffing!
Was this review helpful? 22 / 71 users found this review helpful.
Submitted Thursday, February 11, 2010 - 1:27pm [Dine in]
We have been to this restaurant on numerous occasions but they have messed up for two Birthdays. We had made prior arrangements to have my wife's Birthday and my Birthday on different dates celebrated there with our kids. They forgot! It was my Birthday that my wife was almost in tears over. She had brought this to the owner's (Maria)attention when we left. She was apologetic about it and offered a complimentary dinner for us but my wife did not want to return there. It took almost a year later for us to return but "as expected" no one knew anything about the free dinner. Maria never returned my phone call but we sucked it up and ate there anyways. Everything was good on that night. All I'm saying folks is keep reminding them if you have a special event planned there otherwise there will be dissapointment.
Was this review helpful? 8 / 19 users found this review helpful.
Submitted Monday, October 19, 2009 - 6:52pm [Dine in]
On three separate occasions they have chased my family down for tips. They literally drop the dishes on the table and leave. I always tip when the service is good and the servers interact with you. These people don't talk to you until you make your order. My father in law was approached by the owners when he did not tip them out side theri restaurant. I have run across others who have experienced the same from the owners/managers. This is bad business practice!!
Was this review helpful? 2 / 7 users found this review helpful.