I have now been to this restaurant 4 times and every time the service gets a little worse which is embarassing when you rave about a restaurant and bring friends or clients and the service doesn't live up to the hype.
The first time we were treated like kings and they brought over pickles, corn appetizer and japanese soda pop for free for my son and fruit at the end of the meal.
The second time I brought my daughter and we didn't get any pickles or appetizers but she got the japanese soda pop for free.
The third time we didn't get the pickles or free soda pop - the kids had to ask for them and because a friend picked up the tab, I don't know is we got charged for the soda pop and we didn't get any pickles or appetizers.
I just went today for lunch and no pickles or appetizers, no miso soup with the lunch box, we were informed that the soda pop is now charged but we did get a slice of mandarin orange after our meal.
Business owners need understand that once an expectation has been set and is not met, then disappointment is what causes people to not return. Consistency of return visits is what makes people come back and this has definitely not been a good experience. The food is good but with an abundance of Japanese restaurants in the Tri-city area - this place was starting to set itself apart by adding little extra amenities like the soda pop for the kids, the appetizers etc. I actually would even pay a little more for these amenities to come back because they really set the dining experience and ambiance apart from everyone else. Too bad Sushi Mori because I'm not sure if I'll give you another chance.