Waited 45 minutes for our food to come, food arrived cold, food arrived incorrect, indifferent and absent server.
I used to go to this Cafe Crepe once a month with my boyfriend. We haven't gone for a long time since my boyfriend found out about his gluten allergy; we mostly eat at home.
This morning, however, we decided to go get some breakfast. Since he can't have any wheat items, we specified to our server for the multigrain toast to be put on a separate plate so I could have it. I also asked what the difference between their "Chai" and "Chai Latte" was. Good thing I asked too, as I do not do well with coffee. According to the server, Chai is just hot water and chai syrup; Chai Latte is chai syrup, hot milk, and a shot of espresso.
I used to work at Starbucks and although I did get the rare 'Chai Latte with a shot of espresso', it was not a standard drink. I ordered it, without the espresso shot.
We both ordered the two eggs with sausage and hash browns. We waited about 45 minutes for our food. And when the food finally came, they gave my boyfriend whole wheat toast on his plate. This was not multigrain on a separate plate. We were both annoyed as we ate our COLD food, keeping an eye out for the server to let her know their mistake. We finally flag her down and tell her, she says "I know, do you want me to tell the kitchen?". I was dumbfounded, why didn't she do anything to prevent this mistake if she knew? Anyway, she brought us the multigrain toast and asked if she could get me any jams or butter. I told her butter and she replies "the toast is already buttered". So I believe her and she leaves.
I don't know what their standard of buttering a toast is, but I was expecting something more than a pea-sized smear of butter in the centre of the toast. Obviously the kitchen was in a rush, or indifferent, or both.
So we walk up to the counter to pay our bill. My boyfriend tells a server that he has a debit card and she kept shrugging him off telling me to go to the bar to pay. We go to the bar and wait for our server...for 15 minutes. We were so close to just walking out. She came just before we decided to leave and said "3 people called in sick so it's really crazy" and handed us our bill. We did NOT tip. We barely wanted to pay for the disaster of a meal that ruined our morning.
Conclusion: New management is in order.
If they were so short-staffed, close the patio and focus on the in-diners. There were three servers with three busboys and two cooks for a 70-seat restaurant at 50% capacity. Cross-training, anyone?