We had a total of 4 people and opted for the AYCE dinner, and each of us also had a beer to go with our meal. In total, our bill came to just over $120, excluding tip. The quality of food was cringe worthy, and the service is by far, one of the worst experiences that I have ever experienced. The reasons are as follows:
1. Very poor food quality. Especially the beef, which had texture and flavour akin to tough leather. The seaweed had a lot of sand on it.
2. It took nearly 15 minutes for the server to come pick up the sheet of paper marked with the items that we wanted to eat. The major aspect though, it that the owner/server literally yelled and used profanity (he told us to f*** off) after he discovered that the tip we left was not to his liking. The owner loudly yelled absurd and offensive things (even made it personal by bringing my children into it) as we were leaving the restaurant, a time when there were still a few tables left in the restaurant. Needless to say, everyone heard and stopped their meal to watch the event unfold.
3. Aside from the items we ordered from the all you can eat menu, we had to ask for the extra items we ordered, such as beer and sauces, despite clearly marking it on the sheet they have for customers to fill out (they charge for sauces and condiments such as green onion, garlic, satay sauce, chili, etc.). We shouldn’t have to ask for our beer, which should have arrived before any food.
4. The hot pot stove/equipment are very simple, portable, and what one would use at home when it’s just a couple of people. For a table of four, this is not sufficient to keep the water hot over the entire course of our dinner, especially when thicker cuts of meat like beef tendon is added to the hotpot.
5. The order in which the food came out was questionable, as they brought out one dish at a time. So, it would only be a plate of meat at once, a plate of seafood, or a basket of vegetables at any given time. These practices are questionable as I felt that we did not truly experience the essence of what hot pot should be – a myriad of different proteins and veggies, and you cook and consume as you ate.
Please understand that I typically tip well. Circumstances when I leave less than 10% is only when the service is terrible (say a score of less than 3 on a scale from 1 to 10). If I had a customer who left us a small tip, I would reflect, and inquire as to why that is, in order to make adjustments or amends. Customer feedback is crucial if you are to survive in this industry.
Only come visit if you want to consume food of poor quality, and in the mood to be yelled at and given attitude from the owner himself.