I live a block away from this restaurant. That's the only reason why I go here for Dim Sum, otherwise I would much rather drive. The service is passable at best... actually to correctly explain it, getting tea at the start and the bill at the end is about the most amount of service I've experienced in my numerous visits. Mostly it's self serve for me, as I've gotten extra utensils, napkins and even went to look for hot sauce from their serving stations.
The female hostess (I'm guessing is the owner) can't seem to shut up... she's constantly yelling at staff to do this, do that, move this.. clean this... it's a surprise she has her voice at the end of the day. Of course that can explain the lack of service from their staff, as it's probably not fun and really stressful to work for her. She makes you stand next to a table who's finished eating but hasn't even paid for the bill, telling you this is your table... how awkward is that!!?! I've seen tables that felt pressure to leave because of this.
I understand she's trying to run a business and be profitable, but when I go in as a table of 2 and end up waiting and waiting until pretty much everyone else who's waiting for a table, who's arrived after me has been sat down, only because she refuses to give me a larger table ticks me off... chances are my table orders more than a table of 3 or 4 as we always try to have left overs.
Her son and daughter also seem to work her on the weekends... though you'd have no idea they were workers. Some "guy" with slouchy jeans, T-shirt and a bad asian hair cut goes around collecting money on tables, kinda makes you wonder if he's legitimate.. that is until you see him behind the counter and realize he's actually someone who works there.
And finally... a minimum $25.00 just to use a credit card... mind you there's no mention of this beyond the small sign taped onto the cash register.
Why do I return you ask? Well perhaps I'm a glutton for punishment or perhaps in some bizzare way I find her entertaining who knows.. but If there were another dim sum restaurant in the area, I'd drop this in a second!