First of all, I want to say that the problem does not seem to lie with the staff. People here can be friendly and nice; however, with that being said, there is a problem with management.
When you show up in the morning, there is sometimes nobody out front. They're in the back making the food. So, they take an order, and then run back and prepare the food themselves. This means that they aren't available to help the next person in line. The person after the next person in line will be waiting even longer.
This also means that the person touching the money is preparing your food (without gloves). Someone working a register and touching money all day should not be coming into direct contact with food. It's just not suppose to happen.
In the morning, there's an option to get a coffee (when the coffee is even made).
Poutine's really aren't hot at all. Don't expect your cheese to be melted.
They gave me a pack of BROWN mustard once more than once. The box was terribly old, and finally I realized that the mustard had actually gone bad.
This location REALLY has to step up hardcore. They need to hire more people (not just Filipino, but ALL kinds of people) and put the focus on the customer. You think hiring one person to work back and front is saving you all kinds of money? It's contaminating food and leaving the employee stressed. Hire more people to serve people well, and the money will come.