My husband and I have been meaning to try out Little Billy's for a long time since we live in North Burnaby and it is relatively close by. The place also looks to have some ambience from the outside. After hearing a good review from an acquaintance we decided to go try it out.
We went on a Wednesday night and there were only 4 other tables occupied. We thought, "Great, we get our pick of tables, and the waiting time will be great". Boy were we wrong about the service. We wanted to like this place so we went in with an open mind. There seemed to be only two servers--one main server, and one bartender. We thought that would be adequate since it was a quiet night. They gave our menus right away and the selection looked great. I've browsed their menu before online and everything looks so tempting. They have a range of premium looking meat dishes, seafood, and greek inspired dishes that come with greek salad, and pita bread.
We were ready to order eventually, but it took a while for the server to come back to take our order. Perhaps 5 minutes which was fine. We then ordered an appetizer--the garlic butter prawns, followed by our entres--a New York Steak, and their Signature Ribs. The food pretty much came all at once, including the bread basket (oily garlic bread and buttered pita bread), and it took a good 40 minutes for the food to arrive. We were in a good mood so we weren't too concerned.
The food was not bad. The entrees were on average $24 each and that included all the sides. The appetizer wasn't worth it, though. Four prawns drenched in butter with garlic salt, with more garlic bread for $7. I could have done better. Also I don't understand the cheez whiz covered cauliflower side. My ribs were a generous portion and tasted good (dry rub smoked ribs). My husband's New York Steak was more Medium than Medium Rare, but it was edible.
We would have considered coming back at this point until what happened afterwards. We were sitting there, obviously done with our meals, and trying to flag someone down for the bill. We waited, and waited, and waited some more. Some 20 minutes later we finally managed to get the bill. The HST made our bill steep, but that's more Gordie's fault than the restaurants. We calculated the 15% tip to be around $9.00 if we tipped on top of the HST. I dropped my Mastercard, and we were ready to go. We then waited, and waited some more. This time it was about 45-50 minutes before I just gave up and walked up to the bar. Yes we have two legs, but if I had to serve myself, and be subject to such bad service then I should've have had to pay close to $80 for an experience that was worth $9.99. I told the bartender that we had been waiting forever for someone to serve us and she just muttered "sorry" and refused to offer any further apology. I would have been a lot more sympathetic, but the server didn't seem to have any trouble serving the other party behind us, while completely ignoring us (we are young professionals, and dressed in business attire). I could not figure out for the life of me why we received such bad service, other than the fact that they do not know how to truly run a fine dining restaurant (which they attempt to be).
McDonald's quality service with 4 star prices. Don't waste your money OR time.