Submitted Saturday, October 10, 2009 - 5:57pm [Dine in]
I am a regular patron to Ichiro's usually at their dinner sittings. Well lastnight I felt hungry and remembered that I still had not used a $20 gift coupon that I had received this past Xmas.
So I trekked out to place my take-out order for a noodle snack that cost $10. When I presented my $20 certificate, they told me no change will be given. I thought this was just mean and tried arguing to no avail. Felt cheated and like this was a scam.
I chalked up the 100% "tip" to their administration cost and their accounting system. I have heard it can be tricky managing debit & credits or something when it came to coupons. Still I'm very sad that my numerous past patronage didn't amount to anything.
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Submitted Saturday, May 31, 2008 - 12:52am [Dine in]
The waiting area is a bit small and always seems to run into the shopping mall area during lunch (on weekends anyway). But this being said, I frequent this location for its consistent level of service and food. The restaurant is always busy on my visits and the servers are always hopping (but friendly and attentive).
It may not have the ambiance of the Whitespot just down the road, but I enjoy the level of service at this location and prefer the parking options at the Richmond Centre, where this one is located.
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Submitted Saturday, May 31, 2008 - 12:11am [Dine in]
Reading the reviews here, not much has changed over the past several years. It's comforting to know our experience wasn't isolated in lack of service.
The server was friendly enough taking our order, but the food arrived almost an hour later. The only other time we saw the waiter was when he dropped off the bill. The experience left our family leaving this restaurant shaking our heads and I swore never to return to the Richmond Keg.
But I really miss a good local steak restaurant.
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