The ratings for value and food are based on PREVIOUS visits where I actually received food. Service is and always will be horrible in this place but this time I didn't even get what I ordered. Literally nothing but tea and side dish on the table.
I visited this place on a Sunday afternoon with my boyfriend and we were pretty much the first table there for lunch. Therefore I assumed that service will be quick and we will receive our food orders first before other customers that come in after us.
WRONG. SUPER WRONG.
First of all, the tea they gave was cold. This was still tolerable, though I wished I had at least warm tea served, but I thought I could just ask for a hotter pot.
Right after we sat down and started studying their crazy mess of special deals and combos pasted next to your table, people started pouring in. We decided to quickly flag down a waiter so we could place our order. After we did so, the waiter returned with our plates and ONE side dish. This, so far, was still reasonable. I've been here before with 3 people and we got 3 side dishes so I reasoned that less people would entitle us to less side dishes. WRONG. I noticed quickly that other parties of two received at least 3 side dishes. Fine, I'm patient and still thought this was tolerable since I could ASK for some more and reason with the waiter.
It eventually got busier and a large Korean family came in and sat near us, and later on another party consisting of Korean individuals sat behind them. Basically everyone around us has also ordered, and are starting to receive their food. Where was ours? The Korean tables practically got what they ordered immediately. Others around us eventually got their food as well and we were there long enough to have watched them order AND eat. Later on another group of koreans came and the same thing happened.
During this whole ordeal, we've asked the waiter a couple times for more tea, more side dishes, which never came. Hot tea, side dish refills, attention, service, food, everything ALWAYS went to the tables consisting of Koreans. We obviously got frustrated when everyone was eating and we were not and that was when the servers started to ignore us when we tried to call for them. My boyfriend managed to flag a waiter down and asked howcome everyone is eating already when we ordered and got here first? The waiter said 'just a moment' and ran off. When another waiter finally came with something that resembled our food, he placed it down and ASKED US if this was what we ordered. It was not. So I pointed onto the picture and said THAT is what we ordered. He got all pissed and took it away while the waiter that took our order yelled something in Korean which I assumed meant "that's not for them and it's not what they ordered".
We watched them serve food to several other tables and finally got fed up and left. We should have left a long time ago.
Service here has always been the worse I've ever been treated and now I wonder why I returned. Maybe for the portions I used to get for the price which is pretty much the ONLY good thing I can say about this restaurant. That is if you receive your food.