Walked in here on a Friday night after watching a movie at Metropolis...The place was new and looked pretty modern and inviting. However, our server did not understand English very well. My friend ordered a fresh taro slush, but they were sold out, so she ordered a taro coconut slush, instead they bought over a mango coconut slush 30 minutes later.
My second friend ordered grass jelly for her drink, but instead got cocnut jelly. The server gave us a stare, and bought it back to get it changed. How hard was it to change cocnut jelly to grass jelly? It was on the side anyways! It wasn't like they had to make a new drink.
Finally, for my drink, I ordered a honey lemon green tea HOT. First time around, they bought it to me COLD, the server said I heard you say "COLD", I said no, and my friends heard my order too. Second time around, she bought it to me HOT but with coconut jelly, I had made it very clear I wanted grass jelly on the side. The server said "I heard you say JELLY." I said "Yes, but I asked for grass jelly, you can't just assume I wanted coconut jelly." She told me that the owner was getting mad. I told her it's not my fault you keep screwing up the orders. She should be mad at you, not the customer. She said I had to have my drink the way it was, they refused to change it and just left the drink in front of me! Never in my life had I had to go through such a hassel just to get one bubble tea!
She semi apologized and offered us 20% off the bill. But what's the point? Why should I have to pay for a drink that I didn't order, it's like having to be forced fed peanuts when you're allergic to them! If she was a really good server, she would have repeated the orders back to us and corrected the order.
I would never visit this place again, and I don't recommend this place. It took them over 30 minutes to make 3 drinks and made a mistake on each of them! Please save yourself and visit another bubble tea place instead, there are plenty of awesome bubble tea places on Kingsway in the Burnaby area.