Unfortunately, they are the only pho place near my work, and once in a while, I need a pho fix.
I ordered the lunch combo special at $5.95. The bill came to $7.30. What the heck? PST at 7% and GST at 5% do NOT add up to $7.30 total!
When I confronted them about it, they said they charge a dollar extra for not eating the lunch combo sit-in. It is NOT advertised on the menu that you have to sit-in to take advantage of the price, nor does it say you have to pay a dollar more for takeout. Then they say it's for the takeout containers - HELLO, I have NEVER known any other restaurant to charge extra for the containers! If you want to survive and compete, you have to suck up that expense!
Finally, the owner says I'm getting a good deal anyways. From now on, I will get a "good deal" elsewhere. It WAS a good deal before they stick you with an extra buck just to eat their food and do the effort of going there to pick it up yourself.
Food: Spring rolls are light and crunchy. Pho soup stock is weak. Not very flavourful or strong, which is important. Makes the noodles tasteless and bland. Small amount of meat. Coworker ordered a grilled chicken (or pork?) dish; it was bland and not cooked through!
Service: okay time in between placing order and receiving food, but need to flag someone down for the bill.
Ambiance: just your average lil pho house...
Overall: AVOID. There are much more tastier, cheaper, and better pho places worth holding out for!