Phoned on a Friday afternoon to make a reservation for that evening - after some 'thinking' (obviously I'd left it a bit late) they said they could get us a table at 6:30 but they had a party booked at it for 8:30. No problem - it was my bad for not realizing they'd book up pretty fast for a Friday night.
From the minute we walked in the door they were SUPER nice to us. Seated us right away, had menus and water to us promptly; did everything at the right time - drink orders, food order; etc. Waiter was knowledgeable about the menu if we had questions.
My friends didn't know abuot the 8:30 'arrangement' so they commented later that they felt a bit rushed at first - personally I love prompt service, so I was delighted!
Food was EXCELLENT. When my risotto arrived my first thought was that the portion was small, but they knew what they were doing - it was perfect; added to that, probably the best risotto I've ever had.
The strange thing was that near dessert, our sevice got much slower. I was a little concerned about having to 'clear out' at 8:30 but figured if they wanted us out, they could make the service snappier! Well, there must have been some cancellations, because we were not hurried at all, and enjoyed a wonderful dessert, and coffees.
(Reading the prior review, I'd have to say that if they want you out at a certain time, then make it clear to them that this is contingent on THEIR service, not your speed of eating!)
Anyway, for us it was a wonderful night. Everyone's food was great; if our waiter had disappeared when we needed him one of the other staff would promptly find him; we were treateded with friendliness and courteousness throughout. Atmosphere was great, too.
And then, even though we left clearly happy with our experience there, they even phoned me the next day to check how it was! Now THAT's service. I'll go back here anytime.