I've dined here before, but I guess I've never been there during rush hour. Went today (Saturday) at around 2pm, got seated after 25 minutes. When I went to sit down on my chair, I noticed that there was some liquid on it so I used my napkin to wipe it. It wasn't water, but soy sauce...if I hadn't noticed I would have sat down and stained my pants. No biggie, it was really busy, maybe the server didn't see it. I pick up my menu and I'm looking through it, my hand feels sticky and I look down. There's soy sauce on my hand. I lift up the menu and there's soy sauce on the table. In my mind, I'm wondering if our table got wiped down at all.
We ordered sunomono, spicy salmon sashimi, assorted tempura and rainbow roll. The first 3 items took very little time to get there (we ordered the rainbow roll after we finished eating the first 3 dishes). They were okay, the salmon sashimi was too spicy so we asked for water. After 5 minutes when no water cometh, we asked for it again. No water for 10-15 minutes. Finally, we asked one of the servers who was clearing the table next to us if it was okay if we can order something from her (maybe they won't give you water unless you order more food, I don't know). She gave us this exasperated grunt, told us to wait in a very impolite way and marched off. She came back and said "what do you want?". Okay...it's been busy for you, fine, but all we wanted was to order more food and get a glass of water. We FINALLY get our water, but we wait 20 minutes for 1 roll when the restaurant is only at 70% capacity and it didn't look like there were that many orders. We eat the roll and we want to bounce.
We walk up to the cashier, I told her I would like to pay, and I pointed to the empty table by the wall and said "that table". She said "what do you mean that table?" in this rude way, and I said "the only table that is empty by that wall that has not been cleared, you know, the one 5 from this side". I tipped, but not 15%. I've worked in the service industry, and I always tip at least 15% but I was very unhappy with the negligent service, disgruntled attitude, and the way she practically threw my debit receipt back at me when she saw that I didn't tip 15% just sealed the deal. She didn't say bye, didn't say thank you, and this type of entitlement just proved that I should've tipped nothing instead.
I will never come back here again, and I will never EVER recommend this place to ANYONE (I actually convinced my BF to come here instead of sushi town...what a joke). The food is mediocre, but it's the terrible service and manners that just makes this restaurant a complete waste of money and time. I don't understand why there are line-ups for this place, it boggles my mind. It's like people are gluttons for punishment or something.