Had lunch here several days ago on a weekend. Came in, and was seated promptly, there seemed to be only one other table in the restaurant when we entered.
We looked over the menu, and ordered a lunch bento box, and their okoman combo. Then we waited over 30 minutes and they dropped off miso soup for me and my friend. Which was a little strange, since we didn't order any, and it didn't seem to be a sorry we are a little slow, since it was just dropped off and left. Our tea by that time was obviously empty, but the waitress didn't bother to refill it. We had a little button we can press to call the waitress, since we were in a booth and hard to see. I pressed the button and could hear it ring, but no waitress.
The okoman combo came about 15 minutes later, which seemed ok at best, and the fish didn't seem that fresh. then 15 minutes after that, an hour after we ordered, we got our bento box. Strangely enough, every time the waitress came, she didn't bother to take away any dishes that were empty, nor did she refill our tea until i asked specifically. Strange.
Then we noticed that the combo was missing an item, so we asked the waitress, and she disagreed and said the box didn't come with that. So I asked for the menu to show that it did indeed.. then it was brought out. The box itself was unimpressive and didn't taste fresh. The tempura seemed very greasy and the rolls seemed rolled while the rice was still very hot.
The place was new and seemed pretty nice on the inside though.
With the 1 hour wait in a near empty restaurant, the indifferent poor service as well as the mediocre food, I will never be back. Definitely try to avoid.