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AliciaMSurrey , B.C.Since January 2, 20171 Review
Average Rating
3.5 (3.3)
  • Food5 (5)
  • Service1 (1)
  • Value3 (3)
  • Ambiance4 (4)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Sushi Tengoku10194 152nd Street, Surrey
Terrible service but great food
Submitted Monday, January 2, 2017 - 1:06pm [Dine in]

Hi all, what prompted me to write this review is a continuous FAIL on the service. As soon as my group and I walk into this restaurant, the FAILING starts. As I open the door and take my first two steps inside, I come face to face making eye contact with a server behind the cashiers counter. She/He then runs off from behind that counter and disappears, so my group and I are left in wonder at what just happened. Then we are greeted with someone saying "how many?" They do not say hello or anything, just an abrupt "How Many?" Then a "follow me," if there is no 15-30min wait.
The food is delicious, that's why this restaurant gets a 2 Star Rating, otherwise this restaurant would just be an epic fail. I order hot water because I'm allergic to something in their tea. They say it will take a long time to boil, as to detour me from ordering hot water. I say "that's no problem." They drop off ALL the food and when my group is finished eating, I finally ask for the hot water they said they were boiling. The server forgets EVERY. DANG. TIME. When they finally bring the hot water after we have all finished our meals, they bring it in a plastic cup!! Boiling hot water should never be put in plastic, it is NOT HEALTHY. On top of it all, I can't even drink it, it's so hot it burns.
All in all, if you don't mind being ignored and the service, it's a great restaurant with delicious food. On the other hand, if you like to tip for good service, don't even bother.
Hope this review helped some of you.

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