As a server, I understand the industry and I'm not going to write a review nitpicking at the little things. The first two visits weren't horrible, but they weren't experiences that set us with an impression wanting to come back.
The third and final time that I will ever set foot in Chop is an experience I would like to share to save other "food-ies" both time and money. Between two people, we ordered a bottle of Pinot Gris, a mussel appy, prime rib and steak for dinner with extra sides of veggies totaling $160. That's a pretty reasonable price for an upscale dinner, but I probably could've cooked up an entire Thanksgiving dinner that didn't potentially kill me.
The mussel appy was undercooked, which I didn't feel the effects of until halfway through my dinner. Our bill showed "complimentary bread" which never arrived at the table, and the sauce tasted like water downed coconut milk. We ate the mussels quickly as we were famished, and the table behind us who placed their order AFTER us had already received their entrees before we even got our starters. This was NOT a busy night, and the servers did not appear to be happy to have inherited a party of 20 - you would think that being dead, they would appreciate the tips. Clearly not. Do not eat here if you like being ignored or snubbed. Servers do not check up on you, and you practically have to service yourself. Our friend sitting at the next table commented on his BURNT food, and our server just walked by, and completely ignored him even though she heard us commenting on it. His remake came, and it was still burnt. I think this is one of the few restaurants where you will see servers standing around on a Saturday night.
My prime rib was probably the one good thing about the night (order one level of doneness down cause they tend to overcook, over salt or burn things). Don't shell out extra money for the baked potato. I didn't even realize that it was humanly possible to have a soggy baked potato. The steak was decent, but for the price you're paying, opt in on the prime rib.
I'd like to be an optimist and try to end this review on a good note. The bathroom was nice at least, especially given the fact that I spent a majority of my night in there. Thanks Chop!
Needless to say, you were lucky that Shark Club was closed for the night. We will glady take our patronage elsewhere.