Rainy Saturday afternoon found me and my girlfriend (avid connoisseurs of Korean food) walking down Robson. Since we'd already had many of the other delicious and even acceptable Korean restaurants in the neighborhood very recently, we decided to try Sura -- a fine looking establishment, from the outside, that we'd never seen before.
Strolling in through the front doors at 1pm, it was slightly odd that there was only 1 other table of customers in the place, but we shrugged it off and were seated promptly (at the least attractive table in the place) and given menus. It would be the only part of the service that was remotely acceptable.
We'd quickly decided what we wanted to eat. After gesturing, waving, and standing up and doing the wave to try to get the server's attention, we finally were able to order. The next 30 minutes found us slowing going from hungry but happy to slightly hungrier and wishing for food, to starving and repeatedly trying to gesture that we wanted some tea (all the effort earned us a refill of 1/2 a cup.... one time).
Finally, after these 30 minutes, a dish came out. Unfortunately, it was for the other table. There were eight of them, and now one of them had food. I joked that maybe every 5 minutes, another dish would come out until that other table was completely served, and then they would start to cook our order. How ironic it was that 10 minutes later, the evidence started to show that my joke was a prediction of the future.
At this point, it was close to quarter to two, and we were stark raving mad with hunger. There weren't even side dishes to hold us off while the sloth-like kitchen staff worked their hardest. At this point, we finally decided that we had enough. We kindly went up to the server (because god forbid it would take us 10 minutes to get her attention), and told her it was taking too long and we were leaving.
By 2 o'clock (10 minutes later), we were happily eating hotpot at a Korean dining establishment not a block away. Normally, I am a very calm and mild mannered individual, but even I could not help but to shake my fist at Sura as I passed by after eating at their competitor. All I lost was time, but honestly, I really want that hour back.