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4everhungryNanaimoSince August 20, 20081 Review
Average Rating
1 (1)
  • Food1 (1)
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  • Value1 (1)
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Displaying 1 - 1 of 1 Reviews Found
Troll's at Horseshoe Bay6408 Bay Street, West Vancouver
survives only because of captive guests
Submitted Wednesday, August 20, 2008 - 3:58pm [Dine in]

What a complete disappointment this place was.
Four of us arrive to a restaraunt 1 hr and 45 minutes before our ferry is due to arrive, to a place that is at best 45% full. We are told there was a problem with a deep fryer in the kitchen and that dinner will take 1/2 hour, regardless of what you order. We figure no problem, that leaves us 1 hr and 15 minutes to eat..if the ferry is on time (for a change). The waitress takes our drink and food order and returns 20 minutes later with the drinks (4 diet cokes..I guess they are complicted?) We dont see her again (althought she passed by 5 times) for 45 minutes, at which point she says the kitchen messed up our order because they were 'fooling around' (exact quote!) and it will be out soon. Another 35 minutes goes by and she finally arrives with our food. Four clubhouse sandwiches, 2 with fries, 2 with salad...all wrong! Wrong bread! 2 arrive with coleslaw! One arrives with no side dish at all! We point it out that nothing is right, she says she'll talk to the manager (who turns out to be in the kitchen also 'fooling around' with the cooks (term used loosly). We have now waited 1 hour and 40 minutes for the hard to cook, and rarely ordered 'clubhouse sandwich and fries'! Then the ferry shows up on time. No time to get a correct order. We leave and get a dinner on the ferry. I will never return to this restaurant. if it was not for the fact that people are 'trapped' waiting for the ferry, this place would have gone under years ago I am sure! I'd give it one half a star, only for the location...but the public restrooms across the street have the same location coincidentally! My advice if you travel...bring your own food!

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