Ive been here twice now. The first was long ago, when it first opened, but I can't remember much, but I remember it being disappointing.
Recently I went back for a birthday party. We were seated right away as it was quite early. Got drinks fast, and always had a fresh loaf of bread(the best thing they have), enough for our party of 6.
I ordered the Chicken Parmesan. When I received it I was hugely disappointed. One small piece of chicken thrown on a plate with some watery penne. No garnish, and no presentation at all. I use to never care about presentation, but as I got older I noticed it definitely helps make the dish look more appetizing, and shows some cares been put into the meal. The chicken tasted OK, the pasta just how it looked, flavorless and watered down sauce.
I have tried chicken parmesan at every Italian eatery I've been to, as it is a favorite of mine, and places do it differently. This place is about average, nothing special, with the best at The Old Spaghetti Factory(many say negative things about this place, but I have yet to have a bad experience here). It is $14 at OSF and that comes with soup/salad/bread/meal/drink/icecream. Here, it was $21. Absolutely no justification in the price at all.
The service was decent enough, nothing to really complain about.
Overall, this is just a generic "Italian" restaurant at best. Nothing about it is unique, and has no menu choices that make you want to return. Will not return if I can help it. Ive been to many other restaurants like this, and I sure hope I don't start seeing more and more establishments turn to this mediocre, high priced, bad quality theme.
Seriously, if you want dinner and a movie and were thinking of "West Side Luigis", save some money and go have a better meal at the Old Spaghetti factory.