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Onyx is a fresh and innovative twist on a classic steakhouse with 2 locations in the lower mainland.
I never complain........but we had an unfortunate evening out.
Everything was perfect ( great wine, appies) until........
1st:
40 minutes after ordering we were told by the manager that our orders were not available (lobster).
He returned with a tray of shooters which is usually a good thing but not during a meal.
2nd:
My meal was delicious but everyone else had something wrong with their steaks ( overcooked).
3rd:
Don't mind the prices but the food should equal the price and it really didn't.
4th:
To end the night we got the bill and my husband went to pay without looking at the bill. I grabbed it and saw that not only were we charged for the lobster that we did not receive, we were also charged for the tray of shooters. We had to wait to find someone as our waitress was chatting with friends. When she finally came, we showed her the bill and she changed it. We couldn't find the manager and ended up laughing it off. We were offered no apology and left with the feeling that we would never come back .
I went to this restaurant about a year ago and did not have a good dining experience mostly as a result of poor service. I heard they had a new manager so I thought I'd give them a second shot. Went there with a friend for dinner and drinks. I was seated quickly and my order was taken promptly. The waitress was helpful in picking both my entree and dessert. In addition, the manager visited our table and was laid back and personable. All in all, a 180 degree turn from my last experience there. I'm looking forward to going back because the food was great and a really cool atmosphere for a restaurant in the tri-cities area.
I really wanted to like this restaurant as I live nearby and it is very convenient. Unfortunately, it just didn't make the grade for me.
Sat myself at the bar (there was nobody at the hostess desk at 530pm on a Thursday) and was given the menus by the bartender who could not have appeared more indifferent if he tried. That is, except when looking after the chap next to me who apparently was just introduced to him as his new boss. After getting me a glass of wine, was left alone for at least 10 minutes while he looked after his new boss quite well, and a few other tables around me, and chatted up the waitress. If it was not for the fact that his new boss was seated right beside me, I probably would have quite sarcastically asked him if he was EVER going to take my order.
Finally, he takes my order with the same monotone voice he used all night, explaining that entrees come both a la carte AND with sides, I opt for the 1/2 chicken with baked potato and sauteed' mushrooms. The food took a while to come but was quite tasty. However, the 1/2 chcken was easily the smallest I've ever seen. More like a 1/2 cornish hen. The mushrooms were great, and the baked potato as well, although no butter came with it nor was offered.
I remember the menu saying that extra bread is 50 cents (pretty silly for a place that tries to be a high end steakhouse if you ask me) so knew that bread was supposed to come with my entree. When I ask if it is not supposed to come with bread, the response is "I can bring you bread". So the bread comes (two cheap rolls, not impressed) and while I'm finishing my second roll the manager comes by and just takes away my plate with the butter on it I'm still eating.
The space itself is quite nice, and the bar area very attractive, with exposed brick, good quality tv's for the game, but I left disappointed. I'll probably give them another shot, before giving up and continuing my search for a new hangout in the area.
A very cool & hip place for a get-together to catch up with friends. The ambiance is cozy, warm and fun. Our waitress was awesome - super friendly, efficient, and great with kids. She was helpful with my friend's 2 year old boy and kept him entertained while we had our dinner. The food is not bad - we ordered ribs, filet mignon, the onyx salad and prime rib with various sides, but the overall cost really adds up. Each entree is priced individually while sides are an extra cost. My baby back ribs were already $17.95, which was fine, but I wasn't entirely sure about adding mushrooms for $5.95 and sauteed vegetables for another $5.95. I think these extra prices may be better off at places downtown Vancouver, or Yaletown, but I think a bit too much for Port Moody. It was pretty busy with big parties on this particular Saturday night and kept the place buzzing, but unless I have bigger pockets, I would only want to come back for drinks and appies.
I took my wife here for our 1 year anniversary dinner and I have to say that I was actually taken aback by the quality of service and food at this place.
I found Onyx from a google search for steakhouses in Metro Vancouver and after reading some online reviews and talking with my wife we decided to give it a try. Normally we would have headed to the Keg but we are glad we didn't.
Our server Teresa who was very attentive and knowledgable explained the a la carte menu so my wife had the petite filet with port demi glaze and I had the 16 ounce bone in ribeye with scotch demi glaze. We shared a side of gorgonzola mac and cheese and broccolini, both more than enough for 2 people and then finished with a slice of cheese cake and apple crisp (both made in the restaurant).
The total before tip was around 150$ but well worth the expense. This was our first time ordering from an a la carte menu and we will definitely do it again at Onyx. If you have the opportunity give it a shot because you won't be dissapointed.
We dined at Onyx the first month it opened and loved it so much we went back for my sister's birthday a few weeks later. I'm not sure if they had changed chef's however we went back a few months later and the food was terrible! I ordered the chicken and it was so gummy and over cooked I couldn't eat it. My sister ordered the steak and it was tough and chewy. For the prices they charge you'd expect better quality. The waitress noticed that my plate was un-touched and didn't offer to bring me something else or take it off the bill. I think this place started off on the right foot but has gone down hill. It's an ok place to have drinks after work with friends but as a restaurant I prefer the steak and chicken dinners at The Keg.
Decided to give Onyx another try after not enjoying our first experience a few months back. Being a Wednesday night it was not busy, just another small table and ourselves. The waitress was pleasant but not very food or wine sophisticated. Ordered an inexpensive bottle of Napa zinfandel which she brought but could not open. I assisted her and allowed her to continue with the tasting and pouring...she took this all in fun as we did. Had the saganaki appie which was very good. For mains we had the prime rib (excellent) and the broiled salmon also excellent. Everything here is a la carte so ordered some brocolini (good) and some gnocchi which was not so tasty. Finished with a glass or port for dessert. Taxes in was $156.00 before tip. Overall, the food quality here is good, wine selection is good (you can spend $$$$), service and atmosphere is average. Seems to be getting better.
Just goes to show you most reviews are only people who complain. We had a great time at ONYX. Our server Jen was perfect in every way. She knew when to be at the table and when not to. We found the prices to be the same as the Keg as we go there often (not anymore) but the big difference was the quality. They dry age their beef for a minimum of 40 days and the night we were there the filet mignon was at 48 days of age so we all ordered it and the filet was outstanding. There menu is diverse you can order from their conventional section which comes a starch and vegetable or you can order a la carte which was the route we tried because the sides sounded so amazing and they were. We tried yam gratin, mac & cheese, and house made gnoochi which were all incredible. The room is upbeat and fun and the bar/lounge seemed like a great place to watch a Canucks game. We were in Port Moody visiting friends but the White Rock location is closer to home so we are going to try that one next. Stay tuned.
My friends and I ate at Onyx during their Brunch/Lunch menu. We were celebrating one our friends birthdays and brought in a cake, which the staff was very accommodating to us. Upon our arrival we were greeted by John who was polite, had a smile on his face when seating us.
Our waiter was Sean, very outgoing, friendly and helpful when asking questions about food choices on the menu and made some positive recommendations. One of the recommendations he made was the Prawn Club, which I had. The Prawn club was very good and I thoroughly enjoyed it. It was tough to decide on what to have, as I kept flip flopping on what to choose, so that is why I decided to go with one of our waiter's suggestions. By all means it was the right choice to make.
About half way through our lunch, Amanda the Executive Chef came out and spoke with us asking how our meals were. She as well as friendly and outgoing.
As far as prices go for the food value, Onyx is not on the lower scale, but not on the higher scale either and I would say they are in the middle of the pack. I felt that our Bill was reasonable for the four of us. I left their splitting the bill with my friends and including our tip my portion was under $30.00.
I am definitely looking forward to going back again with my husband for the dinner menu. Along with the atmosphere and pleasant staff I am seriously considering getting my parents a gift card for Christmas.
Bon Appetit!!! and if your thinking of going to Onyx, I would give it a two thumbs up.
We have visited the Port Moody location of Onyx twice and were uderwhelmed both times.
On our first visit we were quite excited to have another option in Port Moody. I had the Prime Rib and my wife had the Arctic Char which was the market fish. All entrees are a la carte so we ordered mushrooms and organic broccolini as our sides.
The Prime Rib arrived and the portion was not large but fair enough. It was cold!? My wife said her Arctic Char was prepared well but not enough to wow anyone that eats out a lot in the lower mainland. The sides we ordered were pretty good. They charge $2.00 for extra au jus(or any suaces) which I ordered in the hopeing to warm up the cold Prime Rib they served me. The service was ok except the waiter made us wait 20 minutes for the bill...
The second time we went with friends hoping it would be better than the first time. How does a steak house consistently mess up beef dishes? I had the Ahi Tuna and the wife had a Steak and both were just ok. Our friends had the Chicken and the Ahi Tuna and the reviews were similar. The Mac and Cheese side was pretty good as was the Broccolini and the Yam Gratin. Our waitress attentive and professional this time.
One thing Onyx does have is a great wine list and a great space.
Onyx is overpriced for the quality of the food and you would be better off driving 5 minutes to the Keg in Coquitlam for better food and overall experience.
So was recommended this restaurant by some friends and had never been before, so decided to read some reviews before hand, which were 50/50 split. Ended up dining there this past friday with the same friends and I have to say I was blown away. We shared the lobster mushroom caps and ribs to start, both were really yummy, and they brought us complementary bread which was a nice bonus. We all ordered al a carte, 3 of us had steak and the other the fish of the day, as well we all shared 4 sides. All the steaks were cooked to perfection, the fish was nicely prepared as well and the sides were just the right size for us all to share, especially loved the brocolini. Our server was attentive and very knowledgable, the ambiance is cool and hip. I have to say you pay for what you get, the food was scrumptious, the service and ambiance was inviting and will be back with different friends to show off our new date night spot.
love the prime rib at onyx! service was attentive without being intrusive and our waitress picked us a great bottle off the massive wine list (they have a wine cellar). I heard they are switching to a semi ala carte menu which is fine by me as long as the beef stays this good :)
Avoided going here in the past but it was my friends pick. The booth was quite small for 4 people and we felt like we were on display. Had a fantastic server (Jennifer) and she made the night. Very fun person with a positive energy and lots of recommendations. We started with the Saganaki and Escargot appetizers both of which were very good. For main courses we had the 16oz Rib Eye which was very tender. It should be for $37--meat only! Two others at the table had a steak and crab leg special which was also very good. Overall, the food was very good but a little pricey. Nothing that would stop us from returning. It was like going to a restaurant downtown without the trip!
My husband and I tried Onyx last Monday and our experience was very good. The interior is very "posh" and I would compare it to a Keg meets Browns kind of atmosphere. This is definitely a MEAT restaurant so if your a vegetarian or are not feeling like Meat, then don't go here!
The lounge looks very hip and would be a great place to meet friends after work for some appies and drinks :)
We arrived and were greated by the restaurant manager right away and seated immediately. The server was pleasant and took our orders right away. The only downfall was that my husband wanted the bone in steak on the menu and they ran out of it from the weekend, and then we went to order the scallops as an appie and found out that they weren't up to the restaurants standards when they received the shipment that day so we couldn't have those either. We were not upset by this though because we would rather not be served scallops if they did not look good then risk being sick. Also, my husband works in the restaurant industry and I used to work in it so we understand if something is not available to order.
The menu is created as A La Carte, so be prepared to choose your meat and then any side you may like. We had the corn fritters as an appetizer (they were delicious), my husband had the lamb which is said was very good and I had the filet stuffed mignon burger which was good as well. We ordered three sides, the smashed potatoes, yam fries and the onion rings. The onion rings are awesome! You can hear them crunch as you bite into them and they are soooo good! So that is definitely my recommendation as a side dish. The food was cooked perfectly, the presentation was excellent, everything was fresh and tasty and our wine glasses were always topped up!
At the end of the night the manager apologized for the fact that the two things that we ordered off the menu were not available and brought us a dessert wine each (which was very nice of him).
Sure there were some hiccups through the night but we will definitely be back!
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