I went with a couple of girlfriends last night because we had a good time here the last time we went (granted, that was almost 5 years ago). We expected to have a good time last night too. Unfortunately, we left the place feeling very annoyed and disappointed. We were waiting for one more friend to arrive and she was late for about 10 minutes. During that time, 3 different waitresses came by and kept asking/hassling us if we wanted to order something to drink. Each time, we told them that we were waiting for our friend. When we finally ordered our drinks, they said that they didn't have it that night. Since they were so eager asking us to order drinks, maybe they could have informed us that they didn't have that particular drink that night... Just a thought. When we did order our food, I suppose they didn't have anything to bother us with, so it was ok then. However, they were very eager to clear our plates. And we didn't notice because we were still talking when they were doing clearing the plates. We didn't think much of it until we realized that the waitress didn't ask us if we were still working on our food. We thought she was just clearing empty plates but no, she had cleared the whole table. We didn't have a lot of food left but isn't it a common courtesy to ask? Overall, the waitresses were very eager to get us to leave. You would have thought that there were a lot of people waiting to get into this place. But no. There were about 4 tables that were seated during the 1.5 hours that we were there. I kind of regret tipping now...but that's neither here nor there. I have also heard rumours that they treat "young people" not so well because they don't tip well? I may look young but I'm 24... Regardless, no one is going to tip well if you treat your diners with this kind of service. I for one will never go back to this place and will tell everyone I know to not go unless they like being treated with horrible service. Oh and the food... is not horrible but not that good either. You can certainly find better elsewhere. Definitely not worth it for the price or the service.

Tried this place for dinner for the first time about 2 weeks ago. The service was excellent. The menu selection was very good, and even my vegan husband found several options. We were in a rush and I ordered a miso soup and a few rolls. Service was quick and attentive. However I found the rolls to be so-so. Mainly because I found their rice to be a bit on the sweet side, which I don't like. Some places use more sugar than others, and I'm not a fan of that kind.

I go there ones and a wile to reunite. The ambiance is exciting and full of life. I usually order the edamame because there are not many vegetariane options to chose from. My friends have told me that the sushi there is exeptionally good. It's a definate must try and a definate essential in your dinning life.

Nagano in general is overpriced, but I will admit that the food is better quality than say Sui Sha Ya or Sushitown. If you must go to a Nagano, choose the Coquitlam location 5 minutes away, by Coq. Ctr, as their ambiance is nicer and their service is faster/better. Nagano's rolls seem to be heavier on the mayo than other places I've tried and they seem to serve their rice warmer in the rolls than others.