The Boathouse serves west coast fare in a relaxed atmosphere.
Being a resident of Port Moody, I felt a little like a lemming headed for the cliff going to the Boathouse. I knew it wasn't going to be great, but I was drawn to it. And sure enough it was about as disappointing as I feared it would be. Their thing is surf and turf and both were less than mediocre. I mean, if that's your bread and butter, you had better do it well, but the meat was flavourless and the lobster was salty. The bread was stale and the veggies and mashed potatoes were an afterthought
It was like a night out with someone who was good looking with nothing to say. Stylish and well dressed without substance. Having said this I'm sure they'll do well. Lemmings never jump alone.
The Boathouse has such potential to be good- Access to great ingredients, a huge gorgeous kitchen, attentive staff. You know, all the things that can make an eatery great.
And it's a HUGE but.
It was a large party for a birthday celebration. We were seated off to the side in a "private" area. Sadly, it was right next to the windows, and right under the speakers- freezing and superloud. The music was kinda clubby, mixed with power ballads from the '90's. Not the greatest, but not the worst. And not really conducive to conversation.
Service was fine- Our server seemed busy, as her section was spread far and wide. She was great checking for refills and ensuring wine was topped up.
The food, however, was terrible. The only redeeming item we had was the calamari- Nice and piping hot, not rubbery at all, with flavourful dips and light breading. The maple planked salmon entree was overcooked and weirdly sweet- not maple-sweet, more artificially sweet, and the wild rice was bland- no seasoning at all. The market fish duo was incinerated- the salmon dry and crumbly, the steelhead so-so. The potatoes were undercooked, almost crunchy, and the veg mushy and overcooked.
We could have requested new plates, but by the time they arrived, we were far too hungry to wait much longer. Lesson learned- we'll never be back to any eatery in this franchise.
I was expecting to have an enjoyable night out, which turned out to be a major dud. For the $175 that we spent, we could have enjoyed a much better evening elsewhere. We ordered fresh oysters, which were very poor compared to competing seafood/oyster bars located in the lower mainland. As for the main entree, I ordered the steak and lobster, which was very disapointing. The steak was cooked to my liking, however was very very tough for a medium rare; this can only mean they are purchasing poor quality beef and serving it at atrocious prices for such rubbish. To say the very least, the steak was as tough as leather. the mash potatoes was simply too watery. As for the vegetables, it could probably be mistaken for dog food. I felt as if, and perhaps was, eating days old vegetables that have been cooked over and over again. It was mushy and disgusting (the colour of the zucchini also indicated its displeasing texture and taste). It is in my opinion offensive to serve such horrendous vegetables in any restaurant, not to mention the Boathouse. As for the lobster tail it was fine, and their drawn butter is pleasing to my tastes. (but this in no way makes up for the terrible steak and vegetables)
For dessert, I ordered a mocha ice cream cake on a cookie crust, topped with almonds and chocolate syrup. This turned out to be a huge dissapointment. The ice cream didn't taste anything like mocha and had no hint of coffee at all. It was not creamy like ice cream. Instead, I felt the shards of flakey ice as it jabbed into my tongue. Huge huge disappointment.
The service was great, but the management seemed as if they didnt care too much about the quality of their food. Their primary focus is on the atmosphere and service. Both the general manager and manager was quite evident in showing their lack of interest in addressing the poor quality of their food. I offer constructive criticism for one sole reason: for them to improve.
The view is nice, but is obscured by a layer of dust and dead flies/mosquitoes on the wndow sill. This uncleanliness feeling obviously affects the ambiance.
Honestly the worst and most miniscule bouillabaisse I've ever come across. When our server asked how things were I watched my wife cringe. “Really, I replied this is pathetic.” She indicted that was typical. I had seriously thought this was a huge mistake by somebody new in the kitchen. A while later the manager stopped by…and not because it had been suggested by the server. By now my wife wants to get under the table. I told him I thought it was beyond belief. He said they get lots of complaints about it and he offered his apologies. He offered to take it off the bill but I declined because I had no intention of ever returning.
Too bad because I used to really like The Cannery and had been looking for a replacement hoping this would be it.
I took my mom out for an early Mother's Day lunch on Sunday, May 2nd.
I ordered the shrimp tacos with fries ($13.99) and my mom ordered the seafood grill ($16.99).
If you like Old El Paso hard taco shells then I guess this is the lunch for you because I think that's what these were - straight from the grocery store shelf! I suppose because I've had fish/shrimp tacos at other restaurants that were quite good, I was expecting something along the same lines. Oops, I was wrong. Also, my fries were barely cooked and there was about 6 of them.
SEAFOOD GRILL (Prawn, sea scallop and salmon)
You get more potato and green beans than you do any of the above. You get one prawn, two small squares of salmon and one scallop. But like I said, if you like pototoes and green beans and want to spend $17 on it, then this is the lunch for you.
This is the second time that I've taken my mom for mother's day lunch at the Boathouse and from what I hear from other people as well it is quite hit and miss. I have had good meals at the Boathouse but not for a looooooong time. I would have complained to the Boathouse but honestly, I don't want a gift certificate for a free lunch.
I don't mind small portions whatsoever but it should be reflected in the price.
Next time, we're going to Pajos!
I have been to this location a few times over the last year or so and had just ok times. I went last week and it was quite good. Service was attentive and the food was timley and hot. It seems that they have really worked on the problem issues thay had when opening. I am glad as they are in my neighbourhood and I love the location. Keep it up.
I decided to take one of my friends to the Boathouse for Sunday brunch, I was a little shocked to see that their going rate for eggs benny has shot up to 13.99, this is only breakfast wait till you see the dinner prices, anyhow when my my plate showed up it sure looked nice, besides the eggs being left in the hot tub way too long, note to kitchen " use a timer" I could of used those eggs for door stoppers. Our upbeat server didn't hesitate to get a remake going, when round two showed up the eggs were poached right, but the potatoes looked like they were replaced by some dried out week old stunt double,, I asked the server why they were different, she claimed that the last batch was deep fried and these were oven baked, I felt that the kitchen was triyng to put me together, All I wanted was eggs benny done right , with good spuds, is that to much to ask for 13.99????
My wife, two children were treated at this restaurant 2 times by my visiting parents. Both my parents love seafood and wanted to give this place a try(ending being two tries).
Both times the wait time from being sat to giving drink orders was quite long. I would say about 10 minutes. THe drinks came quickly, only for the server to tell that she would be 'right back.'
We would then wait another 10 minutes to take our order.
The food came and really and sadly we waited 30 minutes to 45 minutes for our food to arrive. We came in around 7:30 and were not eating until close to 9pm!!!
The food was bland, a little cold and my order was was cold. Everyone else said their food was adequately warm. We at this time needed to eat and get the kids home. So we tried to eat up and leave.
Both times we were sitting right in front of their kitchen. I have worked in very busy restaurants when I was younger in d/t Vancouver and can appreciate the amount of work it is to server a busy restaurant. But something is off here. THere is continues to be a lot of confusion on whose food is whose. There is from my perspective little leadership on the floor or expediting the food.
Both visits yielded similar wait times.
We did give this place two chances, we are not sure if it is worth a third. When visit 1 = visit 2, you really get a good indication on what to expect. Its really too bad. Great location, good views and right next to Rocky Point park.
Another unpleasant thing about the restaurant are the flies/bugs that seem to buzz around the tables and the high ceiling. IT really takes away from the ambience of the place.
We have eaten and enjoyed the New Westminster and West End locations. This one did not come close to matching food or the service of the others.
Let's start with the good things:
Now the bad things:
The restaurant seemed unorganized from start to finish. Lots of staff but not a lot getting done.
Our reservation was for 8:30 p.m. but we didn't eat until just before 10:00 p.m.
We arrived just after 8:00 and were told the table would be ready close to 8:30 so we took a seat in the lounge. It took 20 minutes to get our first drinks.
While sitting in the lounge we we told a couple times that they were sorry about the wait but the table should be ready within a couple minutes. (Once at 8:40 and again about 10 minutes later) Had we known it would take as long as it did the staff should have just been honest so we could order an appetizer while we waited...
We were seated at our table just before 9:00.
It took aabout 20 minutes to get our appetizers and meal ordered.
At 9:40 the waitress came back to the table to say that the main dish I ordered was no longer available. The appetizers arrived shortly after that. We ended up getting our main dishes shortly before 10:00 p.m.
When we were being seated I noticed several tables that had been empty but just not cleared and reset. There were no groups of people paying or waiting to pay so the tables had been empty for a bit. Why it took them so long to get a table ready for us is a mystery. Throughout the evening we received 4 apologies for a variety of things but offered nothing to make up for the poor service.
Dinning out at a restaurant should be an experience from the time you walk in the door to the time you leave. Unfortunately our experience with the Boathouse was a bad one. The evening was not worth the amount of money we paid.
Yes, there were some growing pains and understandibly so! The place was packed right out of the gate, young staff cannot get the experience until ...well...they have a chance to and for the most part they all have moved into it very well. Sticking with them is worth every minute of it, the ambiance is great for the crowd who enjoy to have food and drink with friends. This is not a sit down by the candles and whisper over your food plate type of place, this is what it was meant to be...a place to celebrate any occasion...including a cup of cheer to the end of the week. King Crab here is fabulous as well as the steaks and whoever made the comment about the fire place was supposed to be a fish tank??? That would be quite a design flaw don't you think? Having to remove all the brick to install the gas lines???!!LOL Well thank god it isn't because their fireplace concept is a stunning addition to this magnificent building.
Having docked at Rocky Point a few times during the week and using their rest rooms, four of us decided to try this restaurant yesterday.
The ambience was nice and our reservations were handled efficiently. All of the staff were very friendly and we ordered six dishes (average of $40 per person).
We waited 30 minutes for the first course and the food was less than average when it came. The delays got progressively worse and we ended up leaving without ordering the deserts.
We felt that the quality of the meals and level of service did not match the price paid