The Boathouse serves west coast fare in a relaxed atmosphere.
Glad that we didn't stay for the dinner... We wouldn't have thought it to be so badly reviewed, but here I am reading about nearly our exact experience, written over and over again...TERRIBLE!!!
We spent the day at beautiful Rocky Point and walked around to the beach across from the Boathouse. Had a look back and decided that some poached prawns and cocktail sauce were in order. Upon our arrival, we discovered that it was still Appy Hour and we could order a few Appy's to try at a decent price. Prawns, Halibut bites, and Calamari and yam fries...Great!
Service to start was slow (servers were chatting at the end of the bar). We ordered a couple bevies and some ice water. The drinks came but no water, so I asked Crystal (our server) again.
Food came and we dug in. After one bite our she asked how everything was... we did just get it, so we said good. Flagged down someone to get Crystal back to order more prawns before 6pm. She came and said that it looked like we were looking for her (because I was!! Why not come on over to the table to be sure?! This was 5 mins to 6 and our drinks were empty, and nearly out of water. Didn't see her again for 20 minutes when she came out with our second order of prawns.
During our drink-less wait, we ate through our other appys and discovered that the bottom half of the calamari was a bunch of dark brown crumbles, which to my pallet (had more than my fair share) tasted burnt. I brought it to our servers attention when she dropped off the prawns and she told me that those are the bits and were ok. I reiterated that they were charred and inedible. I asked why it took over 20 mins for our prawns and that we would have ordered drinks 20 mins ago had she asked. She said they were busy (not really, most people came in that we saw at 10 after 6). She filled our water and slammed down my Wife's water glass and walked away shaking her head. She came back with the bill, we paid, and I asked for the manager.
Denis the manager came over and listened to what I had to say (all of the above). His first words came out with a stink like he just ate a cigarette butt. Ewww! He seemed to listen and said he'd bring this to our servers attention. I guess he's heard this often enough...because he didn't seem to care if we came back or not.
Funny thing is (Denis), tomorrow is our Anniversary (which we celebrate monthly), and this was going to be our go-to place as it has such a beautiful patio view! Oh well, 2 appy's, 2 dinners and a bottle of fine wine will be purchased elsewhere every month!! They won't see our $200 every month!
This place isn't worth a second try, especially after reading how many people get sick and have had such terrible experiences. We just moved from False Creek and frequented the Kits and Downtown locations, and will miss them dearly... We are not happy with our new, local Boathouse! Grrrr!!!
Great location, okay service and decent brunch. It was nothing to write home about, but the portions were large and filling. Most of the seating faces the water so on a nice sunny day the view is spectacular. I haven't heard a lot of great things about dinner, but would like to give it a try in the near future. A good place that has a lot of potential...they just have to keep the food-value-service consistent.
I've always been a fan of Boathouse in Richmond so I assumed the service, food, etc is just like anywhere else.
The place, I must admit, was gorgeous. It kinda gave me this warm homey feel. The place was packed on a Sunday night so the 2 lovely hostesses kindly ask us to hang by the bar but we have to wait about 30mins. My partner was starving so we suggested to sit by the lounge which had this beautiful fireplace by the window.
Once we sat down, it took us awhile before we got our menu. Once we ordered, we waited for our food. Keep in mind, we were very hungry. After 15mins which felt like 45mins, we still didn't get our bread. And our server was nowhere in sight. She was always hanging around this other table full of girls which I found out were her friends. Her back was always facing towards us so we never got a chance to wave her down. When the food arrived, we forgot to ask her where our bread was. During our meals, we keep on wondering when she's gonna come by to ask us how we were doing. We were running out of water and we still wanted some bread to complete our meal. The funny thing is, when she finally came by, she just strolled by our table and asked us how was the food. Before I could even finish saying ONE word (I said, "goo" which supposed to be "good", she floated away like a ghost. In the end, I found out another table was complaining that they didn't get their complimentary bread and one of the "lounge staff" was like yeah...it's our policy that we don't give our bread in the lounge. This table had 6 ppl and I bet their tips just went down the drain. Omfg What kind of policy is this? I'm sure the customers were just as upset as us especially they had to pay for the basket of bread they asked for! Boathouse spent a fortune building this marvelous structure but they can't even afford a basket of bread? Because of this dumb situation, I'm never going back. I'll stick with Richmond's Boathouse.
unless the food is equally poor. We tried a dine out here and had just about the worst service I have ever had. The waitress was completely indifferent and did not even know how to open a bottle of wine, claiming it was "not my forte"!! HUH??!! Every one her her mistakes was corrected by an awesome bus boy who should have been the manager. When I spoke with the manager at the end of the meal he seemed to care about as much as the waitress, not asking me for any names or details.
The sambal chili prawns were simply 6 sauted prawns with bottled thai chili sauce on them. I could do that at home for less than 50 cents. I was also supposed to get bread as part of the appy but they "ran out" and just didn't bring it until I was done the prawns. The seafood pasta supposed to be in a garlic cream sauce yet there was no detectable garlic in there. It was mostly rubbery clams with a few pieces of raw salmon in it. YUK
The slow service saw us getting our bottle of wine(after we had to ask twice and them contacted the bus boy) as we were finishing our meals. Our after dinner coffee came the moment I put my dessert fork down.
The location is nice and the building is nice(but noisy) but I can assure you there are far better restaurants around and I won't waste any more money there.
Shame about this one, it has lots of potential but unfailingly drops the ball with mediocre food, smallish portions, spotty preparation and quality control, and very high prices that are unjustified by the product. Huge markups on drinks make consoling yourself about your bad dining choice a very costly proposition.
Service staff are unfailingly good based on my experiences here for lunches and dinners. The location is lovely, the layout and architecture work well, but let's be honest, that's not why you select a restaurant, it's all about the food.
As with other Boathouse restaurants in the city, Richmond, White Rock, and New West (been to them all in the past year) they seem to position themselves with a misguided sense of importance. Having deposited something like $1000 into their till over the past 12 months, my dinner last night at the Port Moody Boathouse has solidified my opinion that I probably won't be back, there are many places with better ambiance, much better food, and much lower markups on the drinks.
File this one under "Missed Opportunity".
We went here for an early dinner on a saturday evening. They were not fully booked. Still service was slow and inattentive. Long wait between the appetizer and the main course. I ordered the stuffed wild salmon. The salmon i received was the smallest driest salmon i have ever eaten in a restaurant. For a seafood restaurant, they should be embarrassed to serve this. I have had better salmon at the white spot!. dinner included the tiny piece of salmon a couple of stalks of broccolini and a scoop of mashed potatoes $26.99. My hubby had the miso halibut which was at least moist but with a couple of pieces of broocolini and a bit of rice overpriced at $32.99. Waitress checks on us when we are almost finished, " how are the first few bites?"-a little late to be asking that. Have to ask for a coffee refill it is not offfered and that takes another 5-10 minutes. Cant understand how this restaurant stays in business, food and service is so mediocre, and overpriced. UNIMPRESSED and would NOT recommend it!
First of all, we didn't see the $30 Holiday Group menu until we asked the server, she asked me if I booked early and if I was "offered" the special. Well, when I saw this promotion, I booked via OpenTable on Oct 3, well before the expiry date of end of Oct. Then she has to inquire it with the manager, that part was fine.
Service was below par, server was particular too lazy to walk around the table to place the utensils or plates of food, everything were handed over across from me and I had to "receive" the items myself and I wonder where is the service coming from with that 15% gratuity? The tips wasn't even worth 5% in my honest opinion.
When it comes to dessert time, Créme bruleé is supposed to be creamy like pudding! But the one we have is just like a over cooked pound cake! While leaving the restaurant, we had to wait for our party to use the restroom, the sign at the reception clearly says all guests in your party will also receive a Gift Certificate for 2 Brunch Mimosas to use in the new year, and we weren't given during the check. When I asked the reception, she had to search for our reservations I made thinking I was here to lie for a coupon for 2 Brunch Mimosas? Even thou we were given these coupons in the end but a very unpleasant for the pre-Christmas dinner.
After getting home, the friend who dined with us had taken a photo of the menu, then I just noticed the coffee or tea was included; we were NOT offered or asked what we would like during the order of our food in the beginning.
Thank you for giving a very unpleasant experience!!!
It was a date night for my lovely wife and i, dinner and a movie. We decided to check out the Port Moody Boathouse. We have been to the other Boathouses , English Bay, White Rock, New West and i can say that this particular location is the best of them all. Great location although parking can be a problem because they share the parking lot with the park and the rowing club next door. The ambiance is excellent, great view of the water and the service is very friendly.
We made a reservation through their website, which worked out nicely. We arrived about 20 minutes early so we sat at the bar and ordered some drinks and an appetizer. The drinks were good, Calamari was good, the dipping sauces were very good. You can tell it was made in house and not taken out of a bottle.
We were seated at the table and greeted by a very helpful server. However we were disappointed that they didn't have alot of the items listed on the menu like Ahi tuna, or the fish sampler.
I ordered the sirloin lobster combo and my lovely wife ordered the miso crusted halibut. The lobster was spectacular, my steak wasn't done the way i had ordered but they corrected that immediately. The green beans were very tastey, well seasoned. We found the halibut to be under seasoned and over cooked. It was kind of dry. The miso paste was pretty much non-existant. It was more like just a breaded halibut. The portion of fish was very good. Over all the fish was good, but it wasn't great. I always look for wow factor. The beans had some wow factor.
Usually when i go to the Boathouse i always leave hungry. I end up having to stop for fast food after dinner to satisfy the appetite. But on this occasion i was actually full. We weren't able to finish everything so we doggy bagged it.
Overall it was a good experience, i would definitly go back. Not very often because it is quite pricey. But i think i will have to check out Lobster Fest next week.
It was my father in law's birthday, and he wanted to try the Boathouse in Port Moody since he enjoyed the one in New West quite a lot. My wife and I had been to 2 other locations before and had positive experiences, so we went with reasonable expectations.
We made a reservation for 5:45pm on a Saturday, hoping it would be a little quieter earlier in the evening. When we arrived, we were surprised to find the parking lot full. This Boathouse location shares the public parking with the park next door! I dropped off everyone to get seated and had to wander, and stalk people for a good 20 minutes before finding a parking spot. There's little to no street parking anywhere nearby, and the next nearest place to park is a good 15 -20 minute walk away! Very unimpressed.
I finally made it into the restaurant, and was seated promptly by the waitress. I mentioned the parking situation and all she said was "yes the parking sucks" with no apology. Alrighty then.... onto the meal!
We ordered a Halibut and Chips, Surf and Turf, Seasonal special (seafood chowder and salmon steak with salad), and a Prime Rib Steak.
We sat around looking at the decor (which was quite nice), and waited for around 10 minutes. The soup arrived for my wife... without a spoon! It took 5 minutes to flag down our server to get one for us. While she was having her soup, the 3 of us without appetizers just sat and waited. The soup was a bit bland, but overall was ok. Eventually another server noticed we had no bread and our server quickly brought bread for us (which should have come before the soup.)
Onto the mains. The Surf and Turf was a Sirloin Steak and Prawns. The prawns were well prepared, and seasoned well. The steak, while cooked correctly, was super salty! The same for the Prime Rib steak. My Fish and Chips were over fried and brown... not golden brown, BROWN. To top it off, the Fish and Chips were super salty as well! It tasted like the chef spilled a bottle of salt over everything (or has a lack of taste buds). The food was barely edible and we had to wash everything down with lots of water. The only reasonably enjoyable entree was the Salmon Steak.
Finally the dessert. The dessert was some sort of custard with a strong flavour of orange. Very very sweet, but tasty. I was the only one who could stand the extreme sweetness, so I ended up eating most of it.
Price wise, it's the typical Boathouse fare. Around $40/person and we didn't order drinks. The only appetizer and dessert was part of the Seasonal special. For the level of food and service we received, a terrible value.
Overall, we had a pretty bad exerience with this Boathouse. Compared to other locations we've been to, this is hands down the WORST one we've tried. Service is flaky because either they're stretched too thin, or they're just disorganized. Food was sub-par to down right bad. Parking is absolutely a nightmare.
Definitely NOT recommended. Go to another location, you'll be much happier.
Recommended. Checked out this place a few days ago as part of a work Christmas function. Nice restaurant, great ambiance, excellent seafood, fantastic view, all nestled away on the Port Moody coastline.
Food - Sampled the Calamari Fries and Sweet Chili Chicken for the appys. The Calamari fries were great! For my main, the Coconut Tiger Shrimp was superb, but a bit on the greasy side. Best part of the meal was the desserts. Sampled almost all the desserts - best ones were the Mocha Ice Cream Pie and Molten Chocolate Brownie!
Service - Although the restaurant was not very busy, we only had one server looking after our table of 13. He was very friendly, and attentive, but not very fast. Orders took quite a while to be taken and fulfilled, and drink refills were slower than expected.
Value & Ambiance - Our lunch was complimentary, but the prices seemed very reasonable. This is definitely a nice place, so a bit more expensive than the average restaurant. Really superb views of the Port Moody coastline, and such beautiful decor on the inside. Love the huge fireplace!
Went for dinner at the boathouse. I am not a big fan of the boathouse but some of friends wanted to go there for dinner. We had made reservations and our table was ready. They took our drinks order quickly and got our drinks. They had a special menu for NYE and it was excellent. We had a late sitting reservation so they had run out of a couple of items. The portions were hugh. Had a great time and rang in the new year at the restaurant. I would go back again and the service was good and food was excellent.
Happy New year to all
I was hesitant to go to the Boathouse Port Moody after reading all the negative reviews but we were craving Crab one night and the place has such a beautiful location right on the water at Rocky Point. Glad we took a chance.
I had the Alaskan King Crab Feast which was 1.5 lbs of crab with butter and roasted veggies. My girlfriend had the Mixed Crab platter with Alaskan King Crab and Dungeness Crab. Ordered a great bottle of wine and just sat on the covered and heated patio with was romantic but still lively and busy.
The crab was prepared very nicely and I was glad I ordered the full King Crab platter. I avoided the steaks based on the other reviews...
Our server was young but still very professional and knowledgeable. They even moved us to a spot right beside the amazing fireplace over looking the water from where we were initially seated.
When I read the other reviews I think perhaps we lucked out that night but the food, service and location definitely deserve another visit... I'll keep you posted if anything changes next time.
Have tried this restaurant twice-- once for Dinner and once for Lunch. Both times the service was just terrible especially at Lunch where we only saw our server to take the order & drop off the cheque. At Lunch they charge $ 19.95 for Fish & Chips which consisted of two small pieces of overcooked Fish and a hadfull of French Fries plus a limp excuse for a salad. I think if I went back I would only have drinks in the bar as the Restaurant has a great view and the Bar looks comfortable but would hope the service there is better than the restaurant
Since moving into the area I have been meaning to try out the new Boathouse in PM.
Upon entry to the restaurant, I was impressed by the decor and overall atmosphere of the dining room. Clean lines, beautiful view, well laid out.
As the dining room was full we chose to eat in the lounge. Service was very young, and fairly inexperienced.
White Sangria was very tasty and a great deal at 18$ a jug.
Firecracker prawn appy, although fairly tasty, was overcooked and greasy.
Mains included a Lobster and shrimp topped halibut with pesto gnocchi, and "the ultimate seafood platter. Both were over priced and and poorly cooked. The Seafood platter at 35$ was the biggest disappointment. For 35$ a plate I can eat virtually anywhere, including most of downtown's high end spots.
Although the bartender/servers were extremely week, the "deck crew" waitress was great and knew the menu well. We were also greeted by the floor manger and GM who were both very much on their game.
I promised the manager I would try them again, but will wait until warmer weather and hit the patio.
I have dined at this establishment on two occasions and have been impressed. Multiple appetizers were all good, particularly their steamed clams. And their New York steak and prime rib were considerably above average. Portion size is good. The service was most attentive and efficient. The building is brand new and the architectural style is appropriate for the food theme. The location is stunning, right on the Port Moody waterfront. Prices are reasonable for the quality of the food. All in all, this is an excellent restaurant worthy or your patronage.
The Boathouse has such potential to be good- Access to great ingredients, a huge gorgeous kitchen, attentive staff. You know, all the things that can make an eatery great.
And it's a HUGE but.
It was a large party for a birthday celebration. We were seated off to the side in a "private" area. Sadly, it was right next to the windows, and right under the speakers- freezing and superloud. The music was kinda clubby, mixed with power ballads from the '90's. Not the greatest, but not the worst. And not really conducive to conversation.
Service was fine- Our server seemed busy, as her section was spread far and wide. She was great checking for refills and ensuring wine was topped up.
The food, however, was terrible. The only redeeming item we had was the calamari- Nice and piping hot, not rubbery at all, with flavourful dips and light breading. The maple planked salmon entree was overcooked and weirdly sweet- not maple-sweet, more artificially sweet, and the wild rice was bland- no seasoning at all. The market fish duo was incinerated- the salmon dry and crumbly, the steelhead so-so. The potatoes were undercooked, almost crunchy, and the veg mushy and overcooked.
We could have requested new plates, but by the time they arrived, we were far too hungry to wait much longer. Lesson learned- we'll never be back to any eatery in this franchise.
Went for a group lunch on a Sunday. Somewhat sparse considering they have a brunch offering.
Food - their food wasn't amazing but just okay for such a nice restaurant. Ahi tuna appy was super yummy but everything else wasn't memorable at all. Miso-crusted halibut had potato wedges so overcooked they were actually pointy in my mouth. Fish itself was also overcooked.
Service - great from our servers, but had long wait times for our food.
Value - seems pretty expensive.
Ambiance - pretty nice place, location, decor.
My wife, two children were treated at this restaurant 2 times by my visiting parents. Both my parents love seafood and wanted to give this place a try(ending being two tries).
Both times the wait time from being sat to giving drink orders was quite long. I would say about 10 minutes. THe drinks came quickly, only for the server to tell that she would be 'right back.'
We would then wait another 10 minutes to take our order.
The food came and really and sadly we waited 30 minutes to 45 minutes for our food to arrive. We came in around 7:30 and were not eating until close to 9pm!!!
The food was bland, a little cold and my order was was cold. Everyone else said their food was adequately warm. We at this time needed to eat and get the kids home. So we tried to eat up and leave.
Both times we were sitting right in front of their kitchen. I have worked in very busy restaurants when I was younger in d/t Vancouver and can appreciate the amount of work it is to server a busy restaurant. But something is off here. THere is continues to be a lot of confusion on whose food is whose. There is from my perspective little leadership on the floor or expediting the food.
Both visits yielded similar wait times.
We did give this place two chances, we are not sure if it is worth a third. When visit 1 = visit 2, you really get a good indication on what to expect. Its really too bad. Great location, good views and right next to Rocky Point park.
Another unpleasant thing about the restaurant are the flies/bugs that seem to buzz around the tables and the high ceiling. IT really takes away from the ambience of the place.
We have eaten and enjoyed the New Westminster and West End locations. This one did not come close to matching food or the service of the others.
With all the hype about the Boathouse, I expected a better dining experience. The wait staff were pleasant and the view is outstanding. The restaurant itself wasn't very clean, especially the patio, windows etc. The food was okay, though I have had better fish and chips at our local pub for half the price!
In all I think the Boathouse has some work to do to bring their food value up to compliment their stunning location.
went here with my bf for an anni dinner and we were VERY disppointed! we sat on the patio and the window sill was covered with dead bugs and mosquitoes. not very clean! we ordered some appies which were ok and my bf ordered the steak which was ok but i ordered the haibut with miso and it was AWFUL! totally overcooked and had absolutely NO flavour. will not return!