I go to this Starbucks almost every day. Sometimes twice a day. I pay like $5 each time for a coffee. My sister goes there sometimes 3 times a day.
Today I went in with my daughter. At the other great Starbucks on Shaughnessy st in Poco they once asked if she wanted "tiger" stripes on her hot chocolate - chocolate and some caramel - they put a lot on! She loved it and has ordered "tiger" stripes many times in Starbucks all over the lower mainland but does not expect more than the standard size drizzle,just a little of each. Today I asked when I ordered for "tiger stripes" and told the girl what it was. She said fine. When we got the hot chocolate there was only a tiny bit of chocolate syrup. I asked the barista to put a little caramel on as she wanted the "tiger stripes". Then the lecture came.
"Well, it's actually extra. You have to ask when you order and then you will be charged for it." I explained that it hadn't even been my idea, but rather other barista's and no one anywhere had ever said it would be extra. "well, we're running a business and I'm the manager and you are supposed to be charged for it" she went on "we can't give everything away for free". Are you KIDDING ME??? One mini drizzle of caramel on a tiny hot chocolate. I see people ordering extra caramel, "layered" caramel frappuccinos and a whole host of other things and are NEVER charged extra. I thinks it's quietly understood, that they would not have the balls to charge extra when you pay so much for a coffee. This lecture was also given loudly in front of other customers, I guess to make me feel bad, but it just made her look cheap and stupid.
So, the net result of the lecture from Ms. Genius Manager and businsess executive extraordinaire is that neither my sister nor I will be ever going to this Starbucks again. So her 2 cents worth of caramel will result in a net loss to this store of $4000-$5000 this year alone. Wow- we spend that much on coffee - time to cut back anyway. We're heading to Tim Hortons tomorrow. She should be recommended for Manager of the Year.
I've visited this Starbucks several times, as a treat to myself. I can't really afford their fare very often but when I can I like to visit this one. Their service is excellent - one time when the debit machine was down they even gave me my hot chocolate on the house. The staff are always friendly to me, and like to have a short conversation if it's not too busy - I see them greet their regulars with enthusiasm.
As can be expected of most chain restaurants, the food and drinks often don't live up to the branding. I find Starbucks chai lattes a bit watery, and the regular coffee is usually swill, although I don't mind the blonde roast. I like the salted caramel hot chocolate and the caramel apple spice best. The seasonal drinks are often a smidgen better (especially around Christmas) - the only food I find consistently worth what you pay are those huge ginger molasses cookies, if you can get a hold of one. Their size makes the price worth it and they're oh so tasty.
The place is always clean and tidy, and the decorations give it a nice atmosphere. The only downside is it's a bit small. It's a great place to go alone or in a small gathering (2-4 people).
|1.||Prairie Mall (98 m)|
|2.||Oxford & Lougheed (1.4 km)|
|3.||Lougheed & Ottawa (1.8 km)|
|4.||Shaughnessy & Lougheed (1.9 km)|
|5.||Fremont Village (2.1 km)|
|6.||Shaughnessy & Whyte (2.4 km)|
|7.||Safeway - Coquitlam (2.9 km)|
|8.||Safeway - Coquitlam 20 (2.9 km)|
|9.||Pinetree Village (3.2 km)|
|10.||Lougheed Hwy & Christmas Way (3.2 km)|
|1.||Pho Tan Phat Vietnamese Sub & Noodle House (1 m)|
|2.||Murphy's Restaurant (1 m)|
|3.||Starbucks (1 m)|
|4.||Grigore's Pizza & Pasta (5 m)|
|5.||KC's Cafe (53 m)|
|6.||Subway (210 m)|
|7.||Solav Souvlaki Donair (210 m)|
|8.||Kisoya Japanese Restaurant (210 m)|
|9.||Duck Xing BBQ & Tea House (210 m)|
|10.||Sizzling Chopsticks (210 m)|