This particular location has an "apparent" high change-over in staff, and, as a result, you will receive inconsistent service. There are time when I will get a free refill, other times, I am billed the same as a non-refill, and even at other times I am billed $160 for half a cup! This is unacceptable!
And, though the coffee is "good" - I would not say that it is at all "exceptional".
The facility is generally quite cold, and the food appears to be "big store" purchased.
Lastly, the staff really needs to understand what it means to provide "service" - and many of the staff have faces that would seem to portray "I would rather be doing something else".
If there were another location, I would go there in a heart-beat.