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Samosa Empire

1211 Kingston Road
Pickering, ON L1V6M5
Tel: (905) 831-5740
Neighbourhood: South Pickering


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Extremly Bad Customer Service
By rogermassey of Pickering Ontario (1 Review)
Submitted Monday, March 12, 2012 - 9:57pm [Take-out]


This is first time, i am writing a bad review, So you guys can understand how frustrated i would be with the service from so called Samosa Empire. I had planned to have a family get together and went to this place to buy something to be served with tea. The so called owner was busy on the phone and called someone from the kitchen to take my order, who was not sure himself how to make bill me for my order, and had to wait for the owner to finish the phone call and help him out. The owner who has an extremely rude attitude took my order and charged me with the price way higher than the market for the similar item, on asked him why he is 5 times higher in the price, he says that everyone in the market has bad quality product and his is the best. I think that running a small shop and talking bad about the competition who are in the business for so long and so successful was strange. However, I paid the advance and requested to get the things ready at 6pm, keep in mind i ordered this before noon.

Now comes the interesting part. Since i was getting my house ready for the party, I reached this place at 6:10, to my surprise, my order was not there. The explanation from the owner was that "He likes to serve fresh and since i was late by 10 minutes, he sold my order to someone else, and he will start to prepare now" a complete lie from the owner.

To my understanding, if something is order and paid full in advance should have been kept ready for pick-up or at least in almost ready to pickup. Finally i took my money back as i could not wait for another 2 hours to get it ready.

I or anyone would at least apologies for the delay and try to make the customer happy and build a repeat customer. Not only that i was told not to shop there again. What bad customer service.

So. Please go there and check it our yourself. i would never go there again and would recommend everyone to not shop there and pay higher price for something which is way cheaper everyone.


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