Last night my boyfriend decided to order himself some wings from Pizza Pizza, as a vegetarian who is also Lactose Intolerant (I guess that makes me somewhat of a vegan) One of the only things I can order from there (aside from a cheeseless pizza) is their garlic sticks.
There was a Blizzard last night so delivery took approx 50 minutes, which is understandable.
When the food got her, my boyfriends wings were cold, but he decided it did not really bother him all that much. However; when I opened my box of garlic sticks I discovered they had decided to add an ingredient to them... cheese. I'm not sure why they did it, maybe they were trying to be friendly and if it was not for the fact that I can not handle dairy it would not have mattered but since that is not the case we called back. The customer service agent who handled the complaint was very nice and said she would send out a new order of bread sticks right away. It took over 50 minutes for the new ones to arrive when they did, the driver handed the box to my boyfriend and walked away before my boyfriend could check them. When my boyfriend came inside and opened the box he discovered that they had written a note on the inside of the box lid, it read: "We are sorry we ruined your garlic sticks with 2 slices of cheese, won't happen again". I'd like to mention that there was a lot more then "2 slices of cheese" and even if it was only two slices, there is not suppose to be any cheese on them at all. So this was their mistake and they decided to take it out on me by leaving a sarcastic note? I was and still am pretty furious about the note they left. When I called customer service regarding this they said they would lodge a service complaint and assured me the manager of the store would get it, however Since I can not find the store's phone number, only the 737-1111 number, I plan to make a visit to the manager myself regarding this.
It was insult to injury that my 2nd order of garlic bread was burnt, my boyfriend is confident that the second order was made poorly deliberately.
The last time I ordered from this location I went as a walk in, I am pretty sure I was served by the manager and the customer service was outstanding, to me and to everyone else I saw severed while I was waiting for my order to be prepared. It out-stands me that within the span of a week I can have the best and worst service ever at the same location.
There are many other posts that were made last night in regards to the poor service they received and I hope that those people also filled out a service complaint, the only way to stop bad customer service is to report it. I hope the Manager realizes that the staff he had working for him last night is treating his customers poorly and acts on it, because if this is not corrected I am sure I can find another restaurant that will be willing to accommodate me being "Vegan" and make me an order of garlic sticks minus the cheese without leaving nasty notes.
So I got hungry one day and decided to look around China Town and while searching I found a small restaurant that looks a bit like a shack. I wasn't sure at first but I couldn't make up my mind about where to eat so I decided to eat here. I ordered the Fried pork slices with a side order of rice and had fried dumplings with peanut sauce. To my surprise the service was very quick and the people the were friendly and the food was delicious it is now one of my favorite Chinese restaurant spots. The place may be small but the food is amazing and you can enjoy watching TV while eating (though I didn't understand what the show was about) In my opinion Three Kings is a lot better then those other fancy places that like to show off their expensive traditional style paintings I definitely recommend this place to anyone who loves good Chinese food.
We went to Jimmy the Greek (Carlingwood mall) on 2012-01-05 for dinner. We ordered a chicken souvlaki dinner and a chicken souvlaki pita. We received the chicken souvlaki dinner, but we were still waiting for the pita. We have been asked to pay while waiting which we did. We started noticing that 2 other people after us received their chicken souvlaki pitas whereas we were still waiting. Therefore, we gently asked the person at the cash why those persons received their pitas before us. He looked at us with a very contemptuous and disrespectful face and he said aggressively: "Don't look at me when you ask this question. I am not responsible for the food, go talk to the guy that makes the food. I am just the cashier." Then he ignored us and put a fake smile on his face to serve the next customer. We felt very insulted and will never go back to this place. On top of having a rude service, the service was also very slow. The employees do not communicate with each other. We do not recommend this fast food place to anyone.
This store makes awesome take home food. Tried their beef stroganoff never tasted something with so much flavour. They also make their own baguettes. I also tried their cassoulet which was amazing: duck confit, homemade garlic sausages what else could i ask for. Best french cuisine i ever had. I strongly recommend this place!
Just got back in Aug. from 3 mth. motor home trip to Alaska. Across Canada, we stopped a few times for onion rings at A&Ws we saw. Forgot how good they were. The way things turned out, we didn't get much chance to have them again until we happened to be shopping in Hazeldean Mall at Blacks.
Saw the A&W and said .. lets get an order each. $8.11 or something for 2 orders!
They were disgusting. Greasy, VERY salty like there was a seasoning salt on them and they coloured our fingers. Groups of 2 and 3 rings were stuck together and even scorched on one end.
Stupid us though ... ate most and said .. will NEVER eat at this A&W again. If I get another order like this in the future at another A&W... then will not eat at this fast food place again.
Just very disappointed. They are usually so good and hadn't had them in years prior to our trip out west.
As far as dinners go, this place definitely wins the ambiance award. Very few places in Ottawa have the service and the decor that Elgin Street Dinner has, and if your looking for that, at any time of the day, tis the place to go. Open 24h with very good service throughout (curiously enough, the truly amazing service is in the wee hours of one or two in the morning), the food is almost just as good, not breaking any records but still in generous portions. The one drawback of this place is the price. It isn't the kind of pricey of, say, the Ritz, but it certainly isn't the most accessible for everyone. If you have the money, go for it, otherwise don't make a habit of it.
Nice place to enjoy a Sleeman though, I'll give you that.
Hard to understand him but the owner of this place is the friendliest guy I know. Generous portions, delicious meat (soft and tasty, he actually uses a special recipe), will always make the sandwich you want, and that for the lowest price I know in town. Only drawbacks: you could stay there to enjoy your shawarma but it's a little cramped, best walk to Rideau. Also the debit machine has had a lot of issues, either slow or ends up not working well.
So bring cash if you want to be sure. The small-size shawarma is $4.50 during the week, half-price for women on mondays and a little more expensive on wednesday. But for uOttawa students or anyone in the ares, it's a rewardingly filling deal well worth the trek.
First off, the man asks me to pay BEFORE he makes my shawarma. What the hell. That's just like, violating every shawarma ordering laws out there, let alone anything food business related. But whatever, I'm hungry, maybe he's just a bit weird like that.
He tells me to go and wait for him at the shawarma stand, "be there shortly". I stand there as the guy, the owner of the place as it happens, starts chatting up the woman buying cigarettes at his conveniencey-store stand. And he chats. Chats and chats. Quips a bad jokes. Yo, man, I'm waiting for a shawarma here.
After a good ten minutes (at least fifteen since I payed), he finally comes over. As a good Canadian, I think to myself, oh well, it's not like I had anything better to do, I'll still get food and a drink for an okay price. He starts asking what I want in it.
This this and that.. he takes his cooking tweezers and picks them off the pile like they're radioactive rice beads and piles a thing the size of a penny. Tiny portions. Urgh. I try to insist on the pickles and garlic sauce (I always ask for lots of those), but then he gets angry and starts loudly rambling on about how things simply won't fit and he won't be able to close it and things'll fall apart when I try to eat it. Dude, nevermind that your portions were ridiculously insignificant to begin with and there was plenty of space to cater my demands, but shawarmas fall apart and leak everywhere when you eat them. It's part of the experience. And anyway, after making me wait that long, the least you could do is be just the tiniest bit more generous. Or you know, not rant at me like that and write a negative review about your terrible business. Anyway, getting ahead of myself.
So, finally, I have my food and I sit down on shabby looking chair at lusterless table (turns out that was just the poor light) and I realize he doesn't have heating. It's -30 celsius outside. Apparently he's mooching off the heating of the McDonald's next door and it isn't working too well. I take a bite; putrid nonsense. The wattery garlic is overpowered with the taste of these olives that make me think of what Black Plague ridden Paris probably would have smelled like. I'm not saying this literally but those were truly distasteful! And I didn't even ask for the olives, when the hell did he sneak those in?!
Bottom line, don't dine here. It's the one single worst shawarma place I've ever been to, out of Ottawa and Montréal, Toronto, even Vancouver.
I had a $50 voucher, via Kahoot.ca, and they refused to honour it. They got the money and kept it, without providing anything. Service stinks. Bad attitude. Not somewhere you would want to eat.
This is the kind of service of the old Canadian Tire, before Wal-Mart, et al arrived and showed how to treat customers. You don't take money from your "customer" and then say "too bad".
We ordered take-out and were horribly displeased with the results. The food had zero flavour and was not what we were expecting. When we called to "discuss' the problem, we were met with a horrible attitude and no effort to try to remedy the situation. We returned the food and demanded our money back, to no avail. On the bottom of their take-out menu, it specifically says "No refunds on food". What kind of place does this? Fortunately after some more discussion we were able to swap out our order for some different dishes, but they were just as terrible as the original. Save yourself the trouble, go somewhere else.
My boyfriend and I have tried several of the all you can eat sushi places in Ottawa. Although many of them are passable, we really enjoyed Hokkaido! We came at a busy time and were afraid that the service and food quality would suffer. They were both excellent, however! We did not receive all our food at once (which I appreciated because it made it more "manageable"). We ordered several different rolls, all of which were fresh and tasty. Their miso soup and tea were excellent. We didn't find the shrimp tempura to be greasy (as it is at some places). Overall, I highly recommend this AYCE sushi restaurant. We will be going again!
Beverage drinkers ake note. Beware of the double taxation on your bill. Charging liquor tax and HST. For the record I paid $1.73 in tax for a $7.50 locally brewed draft beer. Locally crafted beer more expensive than imported?!!! 42cents more than a pint of Guiness down the road and they only charged 92cents of tax
This was my first time at a Boston Pizza in Ontario and my 3 friends first time as well. I am used to going to the ones in Vancouver. The hostess that greeted me at the door looked genuinely happy for my business and gave me options for what preference that I had for a spot to sit (eg. sports bar, a booth, by a television etc.)
When we sat down the server was there in not even a minute and gave us a run-down of where the washrooms were, the soup of the day and inquired if we were in a rush or not. Very helpful! My friends and I were planning on catching a movie an hour later, so this really helped knowing that the server knew our time constraints and assist us in having a great experience. We all ordered pastas. I got the jambalaya fettuccine (delicious) and it was a great value! The server was prompt with our bills and was a genuine pleasant lady.
Thanks for the great experience Boston Pizza. I know that Ill be back!
I went to the Timothy's at Billings Bridge tonight and ordered a latte with soymilk (I am vegan). When the cashier rang in my order she charged me 50 cents extra for the soymilk. When I asked why - considering the Timothy's at the Rideau Centre charges the same price for soy as for regular milk - she told me soymilk was "more expensive". NOT SO - it is cheaper! A 2L container of soymilk at Hartmann's costs $3.79 - the same size of cow's milk costs $4.99. This means I'm being charged 50 cents more to SAVE TIMOTHY'S MONEY!
I told the cashier that until the policy was changed, I would take my business elsewhere. This feels rude, discriminatory and like the manager just wants any excuse to charge extra.
Bridgehead doesn't charge for soy & neither does the Timothy's in the Rideau Centre. This Timothy's needs to get into the 21st century!
If you expect a smile or pleasant greeting when you look to eat out, do not go here. The owner of this place is a huge you know what. He is rude, condescending and will patronize you if you point it out. Then came the food. This was the WORST shawarma I've had in Ottawa in recent years and I have been everywhere and have had bad ones. The portions were small and ingredients were bland leaving me completely unsatisfied and feeling ripped off.
DO NOT EAT HERE AND SUPPORT THEIR BUSINESS!
Call me Crazy, but I love thai food so much i nearly broke out into a song and dance when the first Thai express opened in ottawa. I hated having to go to restaurants and waiting for half my lunch hour simply to get Mediocre food.
And then they opened Thai Express...even better, one opened across the street from my job. World Exchange Plaza.
I had tried every single Thai Express in Ottawa... from Kanata to Orleans...Just because I wanted to make sure that this was really the best one. I am glad I am RIGHT!
Service is outstanding.... there are two main cooks that cook your food right in front of you. As they are cooking they are smiling and one of the gentleman always engages in conversation with you as you wait (the other doesn't speak english but he tries nonetheless).
the cashier and preparation staff.. are amazing, I go there literally ever day and I have only once had my order wrong and that was simply a slip of the tongue on my part. i wanted pad sew and i got Pad thai...which was SO good anyway!
I love shrimp and they serve the biggest shrimp and they take the tails off for you as well.
the food is always flavorful and they put just the right amount of spices in your food. the Soups are full of veggies and they aren't cheep on the meat and noodles either.
I LOVE this place.... I eat there all the time and you should too.
they also have a sushi express that is run by the same group right beside and they are phenominal as well
We arrived as the lunch crowd was leaving and the service was prompt and friendly.I had the fish and chips and my companion had the quiche of the day. She found it a little dry but the accompanying salad was generous and good. I loved the fish and chips and recommend it to anyone. I found the tartar sauce was different and also excellent.
Tried this place for their $9.99 lunch buffet. I found the food very salty and I had to ask if I could eat...they made me wait 10-15 mins past the opening time for them to put the buffet together. The variety was dishes was good, but I found everything but one dish (chickpeas) tasted the same.
Diner-style restaurants are a species unto themselves and Ottawa has a few good ones. This is one of them. It has the usual Diner menu with comfort and familily foods featured. The hamburger, at 8 oz. of meat is substantial and quite good. All they have to do is add a good bun and they'll rule. Fish and Chips were terrific.Look to spend around fifteen dol;lars inclusive.
Going to Credible Edibles is like dropping in to your neighbour's kitchen: there's a comfortable, friendly atmosphere, with snacks on the counter, a kids' corner, open kitchen, self-serve coffee, chit chat with the staff. The herb garden patio is especially nice in summer.
Food: Interesting choices and top quality ingredients. Everything is freshly-made and very tasty.
Cost: In the $10-13 range, so maybe not somewhere you'd go every day. But definitely worth a visit whenever you want a relaxing lunch alone or with a friend.
Service: helpful, but don't expect the speed of a fast food place.
|1.||La Piazza Courtyard & Lounge|
|3.||Baalbek Convenience & Shawarmas|
|6.||Sammy's Bay Burger|
|7.||Exchange Pub & Restaurant, The|
|8.||Fish Market Restaurant, The|
|9.||Yum Yum Shawarma & Arabic Cuisine|
|11.||Naked Fish Sushi|
|12.||1 For 1 Pizza|
|13.||Shish Kabab House|
|15.||Elgin Street Diner|
|17.||Lucky Dragon Delight|
|20.||Hy's Steak House|