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Second Cup

379 Richmond Road
Ottawa, ON K2A1Y8
Tel: (613) 725-3790
Neighbourhood: Westboro

Reviews

Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Terrible customer service
By EstherC of ottawa nepean (1 Review)
Submitted Tuesday, May 13, 2014 - 4:35pm [Take-out]

The franchise owner is rude and lacks customer service. I was there to buy ground coffee. I wanted to check on the texture of the grinded coffee. She then proceeded to inform me that there would be NO refund/exchanges if I was dissatisfied with the texture of the ground coffee. She also told me that she was fine if I never came back to the store and that I inform others of her lack of customer service. She then told me she had a long day and that she was done talking to me. I had a long day as well but I do not go out of my way to be rude to others, especially when I have my 5 year old son with me.

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