This by far was possibly my worst dining experience in Ottawa, or perhaps my entire life. I went on a tuesday around 8pm and the restaurant was about half full. They brought papadum's right away, which was a nice welcoming. 15 minutes later the waitress asked for our drink order and I asked to order our food at the same time. One thing to mention is be careful if you have a Groupon, they will change the rules on you when you order. Initially you can order anything off the menu but then I was told I can't order the Namaste India Special Platter.
There were no napkins, I needed one because the papadum's were greasy. I asked the waitress for one. Waited 15 minutes but nothing arrived. I went and grabbed two and was suddenly confronted by a waitress saying "That's a lot of napkins". Who say's that?. We ordered the chicken tandoori appetizer, what came was a 1/4 of a chicken breast with lots of tomato's and onions. Very disappointing.
1 hour goes by and there's no sign of our food. We've been in the restaurant for 1 hour and a half losing our appetite. A couple that came 30 minutes after us received their food 15 minutes before we got ours. When the food came, I ordered 3 naan, butter chicken (for the lady) and a lamb korma for myself. Upon tasting the korma, it tastes nothing like lamb. Definitely taste like goat. My gf said the chicken has a weird texture. I took a bite into one and the chicken was not cooked, without second guessing.
I called the waitress over and explained the chicken was uncooked and they could make someone very sick. She replied back "The chicken is fine". I told her the lamb is actually goat. She then took everything back to her chef. 5 minutes later she came back and said the chicken was not cooked. The kitchen also didn't have lamb so they substituted goat. I like goat but it would have been nice to know beforehand. I told her I did not want anything else and please send the check. No apology whatsoever for serving us par-cooked chicken.
They charged me for the uncooked chicken dish and said we had to pay because my gf took a bite out of a piece of chicken. Being furious as I was and didn't want to make a scene, I paid my bill ($50) and left hungry.
If you want real indian food with great service and great food, go to Coconut Lagoon or Host India in Vanier, you surely won't be disappointed.