Worst service that I have ever encountered in a restaurant. Food is mediocre. We asked for a pot of tea and the server came with 1 cup of tea for a party of 5. So we asked again. We did get a pot of tea but no cups. Our orders never got to us though it was check-marked on our sheet. If we did get any, it was half of what was on our order sheet. We left barely having anything so we head to the nearby Mcdonalds. We at least got a welcoming service there.
To those of you planning to go there, make other plans. Don't ruin your night..
Everything was excellent except for the service that degraded to an outright snail's pace while the dining room was less than 30 percent full (~15 tables) with 4 servers. The killer was the way the waitress pushed the bill to the side of my face while completely forgetting to bring out a simple Jello desert for a child guest after repeatedly saying that the Jello is coming. The dining experience 1/4 way through - excellent.
1/2 way through - degraded to satisfactory.
3/4 way through the finish line - absolutely appalling.
It is a shame that such talented kitchen has to be fronted by the folks I had the terrible misfortune of having as my servers.
We had Kakemono recommended to us by a family member who is very careful about what they eat, epecially with sushi. We were a little skeptical about a good sushi bar in Oshawa, but decied to try it during lunchtime. We were thrilled with the food and the service, and decided to come back to dinner at a later time. I wish that we had made reservations on that occasion, because others in the area have now discovered this restaurant too!
The dinner menu includes all of the lunch menu items plus some excellent additions. The fancy rolls are simply amazing, such as the Red Dragon Roll, the Ninja Roll, and the Rock & Roll. The spicy Butterfish Hand Roll is very tasty as well, and their tempura is very light and crispy. My wife is very fond of the Yam Tempura and the Beef Teriyaki.The salmon sushi pizza was also lovely.
The sushi chefs work behind a glass bar, so there is no feeling that there are unfortunate surprises being hidden from view. They seem very professional and focused.
The only real fault I could find was that the menu sheet could use a better description of what was inside each of the fancy rolls. The decor is lively but classy, and those who are dining at the same time as ourselves always seem more than happy with their visit as well. The servers are very good as well, frequently nearby without being in your face.
Kakemono is always a good choice for lunch or dinner, and we highly recommend trying it if you haven't yet.
My girlfriend and I usually go to Tokushima for sushi, but being Valentine's Day, we thought we would try Kakemono, which appeared to be a bit more upscale and classy. Our experience was awful and we definitely won't be returning.
We had reservations for 5pm, and were promptly seated. Even though I had requested a booth when making the reservation, when we arrived they said all the booths were already reserved. We saw three booths unused for the entire duration of our stay. They all had little "reserved" signs on them, but nobody sat there during the hour and a half or so we were there.
The food was excellent, but the soy sauce was the saltiest I've ever tasted. The atmosphere inside is quite nice, with classy decor and top 40 music playing.
The service is where things really went sour. We were basically forgotten about for the majority of our time there. We saw a couple next to us receive everything they ordered before we even got our soup and salad, even though we ordered at least 10 minutes before they arrived. We had to repeatedly ask if our food was coming and had to re-order several dishes, since they were completely forgotten about. Near the end, we waited 15 minutes for our last plate of sushi. When it still hadn't arrived after 15 minutes, we asked for the bill. That was the only time we received prompt service. While getting my money ready to pay, a waitress finally came over with the rest of our food. We complained about the poor service, and especially at the fact that they charged us the "holiday rate" just because it was Valentine's Day.
They didn't offer to do anything, despite my arguments that we were being ripped off. We begrudgingly paid our bill, left no tip and left full, but dissatisfied. We most definitely will NOT be returning to Kakemono Oshawa.
Now I've eaten at a lot of sushi restaurants, but oh my g-d. They offer real crab? WOW. Never thought I'd see the day. GREAT restaurant to eat at. Went for dinner just a few nights ago, and payed a total of $48 for just two people which isn't that bad at all. Had a whole variety of shrimp, fish, veggie rolls, and all kinds of other stuff. Service was pretty good. Free Non-Stop pop ;) So all in all the experience was a great one. Bringing my girlfriend here in two days. She's never had sushi before, but with all the great stuff they have here, I'm gonna give it a try with here here. Please, do go and try it. You won't regret it at all.
Kakemono offers all you can eat menu but as stated the prices for that or not that high. Lunch is 13.99 and 14.99 on weekends and 21.99 and 22.99 on weekends. The dinner menu offers some favourite Asian quisine such as lo mein in vegetable, beef, chicken and pork, lemon chicken, sweet and sour chicken, beef with vegetables and a variety of fried rice. Have already been 2 times since it opened and going again on New Year's Eve. The staff are very attentive and friendly. I love that you don't have to leave your seat as in other buffets. Even if you don't like sushi you should try because they offer a variety of other choices.
My friend Stella and I have been dining here for almost a year. We have enjoyed ourselves each and every time we come here. The food is excellent, as well as the atmosphere and especially the personel service. We have gotten to know most of the staff and we treat them like they treat us, like family. I am sorry that some people are not pleased with their experiences at Kakemono, however we personally have had only great dining here and exceptional service.
Not sure about all these negative comments. I sometimes suspect they are posted by rival restaurants. We are avid all-you-can-eat Japanese restaurant goers and this is by far the best in Durham to date. (Sushi Mountain in Whitby and Ajax are also favorites) we go to Kakemono at least twice a month and the servers are always eager to please and polite. The service has always been just fine and the food is excellent with lots of choices for vegetarians, fish lovers, meat eaters and picky eaters. Whenever we have visitors from overseas or a special occasion to celebrate we seem to end up at this restaurant.
I'll cut to the chase, chicken had hard bits in it and the ambiance is annoying (waitresses shouting to each other during my whole stay) Ordered a mojito, had to point it out on the menu cuz she didnt know what it was. Waited 25 minutes, then asked another waitor passing by for one, he said it's on his way... waited aother 5 minutes and it arrived, was almost done meal! Got it, and it was horrible, not even a mojito. Thought this was a restaurant and BAR.
Just don't go here..save yourself, the food isn't that good and it's just a horrible time.
This place has great looks on the inside and out, however the food is less than mediocre. The worst sushi I have ever had. Portions are small, and taste is non-existant. Be careful when ordering everything all at once as they may "forget" to bring you some of what you order. Anyway, to top it all off as we were getting up to put our coats on, the waitress reminded us that the prices do not include her tip. Wow!! Anyway, with that we picked our tip up off the table and promptly left and will NEVER go back.