One star solely due to slow/poor service.
My kids have had spotty service issues before for eat-in but thought we would try them for take-out. We ordered four rolls and one sashimi dish and were told it would be ready in 20 minutes. I arrived on time for pickup and the restaurant was barely quarter full. Paid for the order and was told they were waiting for one roll. Sat and waited another twenty five minutes during which time no new patrons entered and two tables paid and left - of the other patrons, only saw one order delivered to a table and one phone call that appeared to be a takeout/delivery order.
No staff came and updated me on status until after twenty minutes one server asked if I was waiting for something. I informed her that my order was supposed to be ready twenty minutes earlier - she went to the back had a discussion with someone and within a few minutes my order finally was brought to me. A mature gentleman (likely the owner by his bearing) had been wandering around the restaurant during my wait and passed me several times without inquiring into my wait.
Based on the minimal volume during my visit, I would hate to see how they handled any real volume of business. If you are in any hurry or have a timeline don't order from here. I could have spent less than twenty five minutes driving to the Lonsdale area for similar food and faster service. I will not be ordering from here again.
I went in and sat at the bar, then waited ten minutes or more to be served because the (sloppily dressed) bartender had his head buried in a newspaper. Finished my first (flat) beer and then waited yet another ten minutes before I called out asking for another beer (which was an inconvenience to the bartender judging by his attitude). The place was quiet, but that's no excuse for being so inattentive and rude!
My wife and I took a visiting chef and his wife out to the Lynn Valley Brown's location for a quick(just across the street from us) supper. We had never been before and wanted to check it out.
The chef was on his way to thailand to explore the cuisine there so he ordered a thai chicken and rice type thing. The waitress asked how hot he wanted it. The menu offered a 1 to 5 hot pepper rating so he ordered a 3.
Our meals came and we found them a little ho hum. After a few bites, Chef stopped being his usual jovial and entertaining self and fell silent. I asked if he was OK. he looked up at me, his face beet red and eyes watering. "I'm in distress" he managed to mutter.
After downing his beer and regaining his composure he explained that he had bitten into a whole raw pepper. We where both used to eating hot stuff so I was a little puzzled by his newfound lack of intestinal fortitude.
"No, this is really hot, you wouldn't believe it" He dug through his meal and fished out two other small and innocent looking whole peppers. Curious, I grabbed one and before he could say anything, ate it.
Within a few seconds I realized I had made a terrible mistake. A burning sensation enveloped my mouth and throat followed by an intense wave of nausea. Easily the hottest pepper either of us had ever eaten.
Chef could not believe anyone would be so stupid as to put such hot peppers into a dish without cutting them into the tiniest morsels first. "What if a child or a very old a frail person had eaten it?" We complained to the waitress, we knew it wasn't her fault of course and were very polite about it. No apology from her or manager.
Our night was ruined, we actually paid and went home.
The next day I came over and complained to the manager and his response was that they always serve the dish in that manner and so does everyone else. Wow! Stay away, very lame food and phoney atmosphere.
I am having mixed feelings about my lunch at this restaurant. Lets start with the good points first: food.
The Greek platter was pretty good. You can find the typical Greek food here like tsaziki and souvlaki. I played it safe and ordered exactly what the waitress suggested: lasagna and garlic bread. I'm glad I did though, because I thoroughly enjoyed it. One thing I must comment on are the portion sizes. The sizes of the portions served here are no where near small so I'd recommend coming here on an empty stomach.
As for the bad points: service, service service. Service was sub-par however. The restaurant was kind of full but I got my order wrong TWICE, and when I told the waitress she simply didn't respond and disappeared! I had to ask another server to get my food. This kind of service makes one simply not want to come back.
I heard great things about this place from friends and decided to try it. We both ordered burritos with pulled pork and this is the first time I can honestly say I loved the pulled pork. Everywhere else I ever ate (various types of restaurants) their pulled pork was always watery and flavourless but here - it was not watery and had a lot of flavor - so this is what pulled pork is supposed to tasted like? I definitely will have it here again.
We both ordered their smallest burritos and they were huge, we left stuffed and happy. We will definitely return here and recommend it to all our friends who haven't been here yet.
I've been to this restaurant twice so far and I love their food. Prices are bit high but worth it in the end.
Loved the tandoori chicken and barbequed prawns.. They give you a little cup of garbanzos and oh
my they are excellent, I could have had them for a meal with the multigrain roti's.
We also ordered the crunchy okra...to die for and their salad with fruit was outstanding.
My only complaint was that the butter chicken was a bit overcooked so the chunks were a bit dry
but the sauce was fabulous. Looking forward to trying other items on their menu like the lamb dishes.
We loved this place and the service was great the first time and okay the second time but nothing really to complain about. We will continue to go here from now on. You really can' t go wrong with most of the menu.
My husband had fond memories of this place so we stopped in for lunch. Dark, run down. Green tea was terrific, but that was about it. The sushi just wasn't good - not well made, tiny bits of tuna rather than the normal roll proportions, and even the basic California roll tasted like mayo.
The walk to the bathroom was a bit scary due to the greasy slippery floors in the restaurant, kitchen walk-through, and bathroom hall. But that was nothing compared to the actual bathroom, which was filthy (cleaning record on the door had a most recent date of 6 months ago) and falling apart.
Seriously, for your own sake, avoid this place.
Went there for a weeknight meal. Not being a fan of Whitespot I wasn't expecting much. However, the new Asian Menu and Marci made it awesome. The thai shrimp curry was excellent and teh other food we ordered was although the same as other locations, just a bit better - pirate pack, burger etc., Our waitress Marci was teh best and if she isn't head waitress or training the others she darn well should be. Listen up WHitespot, make Marci service manager of all locations or something. She was the funniest, most awesome waitress we've had in years and I would come back here just for her.
I live near the location on 3rd street in North Vancouver and for the past few months it hasn't been open once. However there is often private parties held and people coming and going at very late hours of the night. I question the fact that is is even a sub shop anymore... The phone number online isn't even in service when you try call it. Very strange. The subs were alright when I have eaten there in the past but often they didn't have ingredients and often the bun was dry.
We don't frequent the Dutch House for anything other than the pannakoeken, those thick crepe-like pancakes with all the toppings. Spread the fillings out, roll the pannakoeken up, dress it with butter, syrup or even ketchup and start in the middle with your knife and fork and work your way out. Always a nice break from the traditional breakfast fare.
The House is small, about a dozen tables, and quaintly decorated.The 3 of us got there about 830am on Easter Monday, only a few tables were occupied. Service was fast and efficient by the single, pleasant server. Strong, dark dutch coffee woke me up with a kick. We ordered the bratwurst and eggs pannakoeken, the banana and walnut pannakoeken, and the Canadian (bacon and eggs) pannakoeken. All were great in their own ways. My bratwurst was nicely seared but more like a european weiner than a German bratwurst. Still good, just different. The banana and walnut pannakoeken was excellent according to number 2 son who brought part home with him.
The bill for 3 was $64 with tip. A bit expensive for breakfast but you're paying in part for the pannakoeken experience.
I came here for lunch after walking by this restaurant for ages and decided to try it out. The service was very quickly friendly. I ordered the Malaysian Chicken with Rice and it was incredibly great. Lots of flavour, the perfect amount of heat and the perfect amount of food as I left feeling full and happy.
My only complaint is against myself - why didn't I come here sooner instead of walking by this place all this time. I not only will return I will be recommending this place to all my friends.
Started with the inept, clueless manager. Worst attitude from a server I have ever experienced and the service was appalling.
I was celebrating a major event (success) with my business partners when the young, teenaged waitress decided to make the focus of the evening all about her. The only problem I could understand that we were a gregarious group with a couple of 'large' personalities, we weren't that loud or anything and even apologized to the table beside who assured us we were not disturbing them, etc. The other table beside us, joined us and we were all having a nice time before the waitress lost control of herself. Maybe it was her first day?
I was so infuriated that when I complained to the manager I blurted out that the waitress was an idiot.
Overhearing this, the waitress leaned towards me while I was speaking to the manager and said to me
"how old are you" in a sarcastic, teen-ager-like quip.
The manager did nothing, couldn't control her staff and asked us to leave the restaurant after paying the bill. I can respect a manager that backs up her staff members... But to have handled the situation with aggression and attitude lacked tact and of course humiliated and embarrassed our entire party. I was in disbelief when the waitress continually attacked us (after the situation got a bit heated) Again, how old are you comment didn't resonate well with me being in my mid 40's.
I will never again be a patron at The District, Little District or El Matador which is ironic considering the literally thousands of dollar$ I have spent at these establishments over the last year or so.
Disappointed. Disgusted and Deplorable or the words I would use to describe the behaviour of the staff.
So disappointed in this restaurant tonight. Completely gone downhill since last time we dined here. Food was cold, low quality- kitchen was slow, though restaurant was not busy, waiter was inattentive and uninformed, food was cold, music was bad and ambience was nil. Too bad, Paul this was a complete bomb, will not be comjng back anytime soon and will let friends know. You need to pay attention. Kind of sad actually.
Been here once or twice so far. Good ambiance and location on Lonsdale, seems like a nice place to take a group of people outside or inside. Food was tender and juicy. Reasonable prices, good to order a few dishes and share between people. Seems to be popular with both Iranians and others. Service was standard, nothing standing out there.
"Not my fault" or words this effect. Lunch sucks" not my fault" burger order was wrong "not my fault" over priced spaghetti " NOT MY FAULT" most of the time that I end up here, I'm with somebody from out of the city, or the kids who like the milk shakes. I end up having to order something, yet almost every time that I do, I regret it. Sorry kids, we're not going back " not my fault."
We went far to North Vancouver and were disappointed in the very poor service and the food was marginal, not exceptional. I don't value it when a restaurant feels it is entitled to a tip when it should be earned and not given on a silver platter. They lost my recommendation and respect.
Started off with the ride up the tram filled with loud ski/snowboarders hitting you in the head with their boards and skis packed in like sardines.
Do not bother with this place there are many other better restaurants for a fraction of the price.
The fact hat we found a hair in our appetizer was not a good start.
Our Mains were cold and no flavor, definitely expected much more for those prices.
No view as it was overcast and the table of eight with two babies crying did not help.
Largest markup on wine I have ever seen, so called Sommelier needs to relax, 300% markup is ridiculous.
By the way there is no dress code as it says on their website, there were ski/snowboarders in their snow gear all around us.
Do not waist your time with this place.
I've been here so often I forget how I've come to discover this little gem. People may think it's a little pricey but if they understand the concept of the Weston A. Price Foundation and the direction this restaurant is following then it is a real value. You get a good nutritional and ethical bang for your dollar. It certainly fulfills my paleo lifestyle which I find very rare in the Lower Mainland.
The sourdough pancakes with the butter maple syrup is AWESOME! When in season this is topped with lots of local fresh berries and fruits and EK does not skimp on the syrup which is the BEST part. I'm a big eater and I love the portions of the pancakes. Same goes for their other breakfast dishes. It is a great value when you consider you're getting pasture raised eggs, pork and beef, local organic vegetables, homemade krauts with bioavailable probiotics.. Even when I've had almost TWO breakfasts at one time (oink oink) my stomach does not feel terrible like when I eat like a pig at other restaurants. This stuff sits well with me.
I love the atmosphere here. I feel like I'm eating at a farmer's home with it's large community tables, buying products from their pantry and watching diners come in from next door with noodles. Very community! Barb and the neighbouring store/restaurant share the dining area - tres cool!
I didn't want to reveal this but it would be selfish not to help out this place. I buy my FCLO here along with other paleo worthy goodies. She also sells coconut oil, vinegar, local raw honey, vanilla beans, clay powder and I've even snagged some great garage farm antique sale items when Barb redecorated.
Lots of gluten-free goodies, too.
It was snowing so we wanted a quick meal and I felt like some noodles. Went to the Wok box as we were in the area. Ordered 2 boxes and the portion was very small. Also the taste was not that great. You could have gone to a Chinese restaurant and got a much better meal for half the price. We also won some spring rolls as part of our fortune cookie. So we tried the springs rolls as they tasted like they were from Costco. Nothing special here. Will not go back and way overpriced as to what you get. Service was good and clean place.
My boyfriend and I have tried this place for about 10 times now.
The food was always great. I love their special rolls, esp. the popcorn roll and the fantastic roll.
Their portions are big and the price is very reasonable, about $20-25 dollars btn the two of us.
The waitresses were all very nice and kind.
When the place is packed, the food tends to be a bit slow but i think it's worth it!
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