My husband and I got banned for life for complaining about the quality of the food. We ordered the Bam Bam Shrimp and Crispy Mozzarella Triangles which tasted like they had come out of a frozen package. After taking two bites, we complained to the manager about the quality of the food in disgust. This is when we were told that we were banned for life from the establishment. When asked for the reason why, we were told point blank that the reason we were being banned was because we had complained about the food. Even after offering to pay for the bread we had eaten (which was delicious and plentiful) we were told that our money would not be accepted and to leave immediately. Talk about unacceptably petty behaviour. Both my husband and I present in an alternative fashion and the feeling of being judged for it was palpable and part of the motivation for banning is was almost certainly the fact that we are 'undesirable clientele'.
To speak of the positives of the experience, not only was the bread very good but our waiter was incredibly helpful and got the manager for us immediately. Our complaint is, specifically, with the manager and the food quality.
Even were we not banned for life, my husband and I would never eat at this place again. We were treated poorly, the food was terrible and apparently if you complain you run the risk of being banned for life. The worst restaurant experience I have ever had.
First time to visit this place in years. The patio as described is very nice, covered and uncovered deck, heated on one side. Great view, clean patio with minimal birds. For a sunny weekend day the patio was very understaffed, the waitress was curt and did not have the time to be attentive. I had a BLT, and I am not sure how you make a bad BLT, but they did. Crumbs of bacon with a funky tomato. Friend had a beef dip, it was lukewarm. It seemed to me that it was almost like the pub gets the business anyway so there is no need to try. Limited wine list. Aside from the view I wouldn't go with high expectations on much else.
I had to wait 15 minutes before my order was taken, still no smile nor manners. Very cold service, they are only concerned about my money. And my pizza was missing toppings when I went to complain the girl told me sometimes he puts the toppings under the cheese but they weren't there. Save your money and go somewhere you feel valued.
My husband & I live across the street from this restaurant and over the past couple months we would hear construction sounds at the restaurant in the late evenings. We wondered what was going on and today we discovered the new and improved "Okonomi".
We stopped eating there years ago because service was very poor (long wait time for order) and food quality was barely enjoyable.
We have at eaten at several different sushi restaurants in the Lower Mainland and this restaurant & location has gone from being one of our most disappointing experiences to one of our most pleasantly surprising!
Tonight we selected item 79. BENTO BOX B, 152. PORK KATSU, and 20. MAPLE ROLL (which is offered spicy, but we asked for unspicy).
We decide if a sushi restaurant is good based on the quality and presentation of its raw fish. The fish in the 'complete meal' and roll was so creamy and fresh. Rice portion used to be almost grotesquely out of proportion to the rest of the food at this restaurant, but instead it was neat & tidy in its place - there to support the other items, not be the star attraction.
And putting up with the sound of a saw at 10 o'clock at night was so worth being able to sit at one of the elegant & private booths that replaced the once school cafeteria style tables.
Today I ordered a "Chocolate Orange" hot chocolate from the large display menu above the ordering area, but the attendant who barely spoke English seemed very confused by my request and made me a regular hot chocolate. Though not what I ordered, it was very good.
Unfortunately I had a similar order fulfillment issue when I tried this coffee shop inside Royal City Centre several years ago. At that time I ordered a macha tea and after specifically asking if it was unsweetened and being assured that it was not, I received what turned out to be a macha tea made from presweetened powder. I remember that the attendant that day also could not speak English well.
The menu lists multiple exotic hot beverages, but I am now convinced that the attendants are not familiar with them. Stick to plain coffee, tea, or hot chocolate if you purchase from this mall vendor.
Wake up TG! You must have spent all your money on renos and now have yo cheap out on the food. We have been loyal customers for 21 years and will not be back. My Greek taverna in Coquitlam is significantly cheaper and better.
First you used to have to wait on a friday or sat night if you had no resos. Not now- about 1/4 full at its peak on a sat night. Waitress was not great and a forgot parts of our food orders and had to be asked again. Then when we said we did not want dessert and ordered special coffees she brought some, forgetting one and the bill at the same time. Maybe we wanted more coffees after but she just wanted to go home. Just bad. The belly dancer was not very good and was bugging all the men repeatedly to dance with her even when they said no. Just because you want Greek food doesn't mean it's ok. To be harassed during your dinner. She couldn't even really dance.
The location and view is one star of this place and still is. The other was the food and now is not. It is over priced, under portioned and bland. The fettucini was huge but just noodles with what tasted like store bought sauce. Some some cheesy appy with veggies was over $10. About a 1/4 cup and came with one pita. The ribs were ok. The spanikopita was ok but slimy and the prawns in the souvlaki were not jumbo juice prawns which they should be for over $21 but small overlooked, almost burnt farmed Thailand prawns that you buy in bags at the grocery store. Terrible. All the dinners used to come with large super lemony potato quarters and enough rice to feed 3. A large Greek salad accompanied it. We got 3 mini roast potatoes two tablespoons of bland rice one pita and some tasteless tzatziki. The grek salad was served in a mini dessert cup. Oh and it cost and extra $1.95 to sub Caesar salad. The view is no longer worth it.
We work in New West. Its always hard finding a place to take out lunch thats AMAZING. We have good lunches but this place is AMAZING! The waitresses at lunch are all super quick and on the ball. Always people sitting at tables and when they come up and pay you hear nothing but great things about the food. I believe its a family business of sorts. As I am typing this I am planning on my lunch order for today LOL.
Their CEVICHE is one of the best I have ever had. And to be able to get it for lunch and enjoy it in the office is a total joy. Lots of lime and avacado, its wonderful.
NACHOS! To Die For! The price is beyond amazing and its fantastic. BURRITOS and ENCHILLADAS are on point. Homemade Guac and the Pico is stellar. Cant say enough good things about this restaurant. Give it a try!
Though we have lived in New Westminster for decades, my husband & I only started visiting 'The Castle' last year. What a delightful find!
The food is amazing. The 'Mini Yorkies' are my husband's favourite. We have had breakfast and dinner there. Freshness and flavour in every bite no matter which dish we try.
It is a bit of a zig zag to find the place. Parking has never been an issue for us.
I have eaten at this place 3 times now, The first time , the burgers and fries were pretty good, the burger seemed as though it was fresh not frozen,The two young guys that were there, One cooking one taking orders were great, The second time I went, I had take out, when I got it home it was ok,the burgers where messy and bun was soggy. I concluded that it took me about 15 minutes to get it home so possibly this added to the presentation, taste was good except I felt the meat was previously frozen and possibly had filler in them, I did not go back for about 1 year, Which was today February 3 2015, at noon, There were only 6 people sitting in the restaurant area eating or waiting for their food, I ordered the Deluxe bacon and cheese and made it a combo with fries, My second order was a Mushroom and Swiss Burger with onion rings, The girl who took my order was pleasant,there was another girl with blonde hair and a young guy working the grill, I received my order,The onion rings, ( 6 ) in the order and overcooked in old oil! were horrible, My Swiss mushroom burger was beyond messy and very few mushrooms, needed a fork and knife to eat it, The Deluxe Bacon cheddar burger was just as bad , I took the bacon cheddar burger back to the blonde girl and said there is no cheese or bacon, and she was not very friendly with her reply , in fact she seemed annoyed ! She then lifted the bun to show me a half of a cheese slice that was melted beyond recognition, and a half piece of bacon that was not recognizable because of how sloppy it was made, I then returned the burger to my son who said it was awful, The meat itself was definitely previously frozen patty with filler, It was rubbery, I should have taken everything back , but I felt there would have been a scene because of the way the blonde girl handled the missing bacon issue, I felt she was rude and and that I was putting her out. I will never go back here again, I will make sure that people I know will do the same, Shame on the people who prepared this mess and had the nerve to serve it! This Location will definitely have a negative impact on the original Wally's for sure!
Food: Served soup that was luke warm in some parts and cold in other parts. Obviously came out of the microwave without stirring afterwords.
Service: Served soup with a regular spoon as opposed to a soup spoon. Took over 10 minutes to get the waiters attention, at which time he told me that they didn't have any clean soup spoons at that time. Complained about the soup... took another 15 minutes before he came back with a new bowl. Attitude of the waiter was horrible... rolling the eyes up kind of attitude.
Value: Like most restaurants that are part of a hotel, the prices are much higher than other restaurants. The service and food quality at this restaurant was horendous. Very poor value and they don't seem to care.
Ambience: It's the only thing I can say that's positive about this restaurant. It's right on the water with a nice view, and the inside ambience is elegant.
In summary... save your money and choose a different restaurant. You'll get better value for your money, and a way more pleasant dinning experience.
We were out poking around the River Market this morning, looking for a bite to eat, and decided to try a couple of their breakfast sandwiches. Expensive at $5.25 each but delicious and well worth the investment for our tummies. A lovely buttermilk (?) biscuit stuffed with perfectly fried egg and lots of their home-smoked bacon. Yum. We'll have to come back and try some of their barbecue.
The falafel wraps and baklava are outstanding and very reasonably priced. Everything at the restaurant is made lovingly and fresh by the friendly and effervescent owner. The restaurant may look ordinary and sterile, but this is more than made up for by the warmth of the employees. I was so impressed that after gorging myself on a filling falafel, I got four spinach pies to go. My boyfriend and I aren't even huge fans of baklava, but we found hers delicious, addictive, and in a class of its own. If you're looking for an authentic falafel experience (which is painfully rare in these parts), go to Taza! This is the real thing.
I've now been to Wild Rice four times. The first time I went was just a couple of months after they opened. I had a dish that is no longer on the menu; a kind of salad affair, that was OK tasting, but quite small on the portion size.
The second time I went I had the lamb potstickers, which were a disappointment. They seemed to me to be made out of the cheapest cuts of lamb and tasted gamey and somewhat bitter, or sour. Also, the portion was very small for the price.
The third time I went, I had the steamed veg side dish (was not overly hungry), which is so far my favourite dish in terms of flavour and portion size; however, it had only two types of veg in it, and both were green. So, while it tasted good, it was boring. I think it would be a really good idea to spiff it up a bit with a total of four or five, rather than just two, types of veg, and at least one other colour than green. Perhaps carrots and thin sliced beets.
The last time I went I had the green curry. It was very tasty, but I thought the portion was too small for the price.
Every time I went, I was outside on the patio, which I really like. It is comfortable, and very pleasant to watch the river flow and the people meander.
Service was consistent for all four visits, which is to say that it was rather slow, not very friendly, and not particularily interested in whether or not I enjoyed myself.
And I think the prices are consistently too high for what you receive, so low marks for value.
DH & I came here on Saturday night shortly after 6 pm.
The place was packed.
Luckily we got a table without waiting.
Spaghetti was on special for $ 6.95 so we both ordered it.
DH had the clam chowder which he said was good & I had an iceberg lettuce salad.
When the spaghetti arrived, the portion was noticeably smaller than before.
The garlic bread was previously soaking with butter but now you could see that they had just spread the butter on it lightly. It was still a good thick cut of bread.
Dessert was rice pudding or jello.
We both ordered the jello which turned out to be blue jello.
When you first enter the restaurant, there is a table with menus + newspapers & a sign listing the daily specials + the prices.
However, what they also need is a sign 'Please Seat Yourself'.
Newcomers will enter & stand there waiting for someone to seat them.
Puzzling thing is why the servers just walk around them, don't even tell them to seat themselves + ignore them.
I saw one guy come in, stand around for a few minutes...the server walked around him, didn't say anything to him & he left.
The 2 servers tonight were friendly & efficient.
This little place has great atmosphere, food, and staff. Will definitely be going back Went here the first time and had the coconut cream pie. They've also got amazing donuts. Tried what I think was a chai tea cream donut the next time. Very nice.
I first tried The Boathouse back in 2008, and was rather disappointed after 3 visits.
The first time I went I had a three different types of fish assortment dish, one of which was a small chunk of halibut that was terribly undercooked. It was like a cross between sushi and something seared ... but not seared enough at all; it was cold and mushy. Not nice. I was told "The cook likes to do it that way." Halibut does not work well as warm semi-sushi, in my opinion.
The second visit was OK. I don't remember what I ordered, but I do remember that the service was dreadful; very slow and inattentive.
The third visit I had a sort of paella thingy, which was dry, small, overpriced, and not very tasty, and a cup of chowder which was also rather blah and bland. Service was only just passable.
Anyway, I decided to give it another try in July of this year (2014), and I had the grilled swordfish, and heritage tomato salad. It was excellent; really very good.
I have been back 5 times since then, and each time the food and the service have been first rate. Perhaps they made a major change in management or management operations, I don't know, but I have become a converted fan. And my server has been super: attentive, helpful, friendly. She does what I think all good servers should, which is to enhance the dining experience.
On the negative side, I think most dishes, and certainly the wines, are overpriced. The mark up on the wine seems to hover around the 100% area, which I think is far too high. The twenty ounce beer with a take-home glass is rather nice, although the brew options are very, very limited.
Anyway, as I say, overall I think it's a good dining experience, and I am a Fan. Now.
This place is not worth your time or money. Was left standing at door for nearly 10 minutes while the server was busy on her phone. After being sat I waitng another 10 minutes for my drink. My coffee was always left empty. Food was below average with cost far above the norm. Not a good place
Walked in at lunch time. It was empty. Waited over 10 minutes to be acknowledged while standing at counter. FInally I practically had to walk aroudn the counter to the kitchen to get someone. Ordered pad thai with prawns. I was looking forward to it as I thought this place would be good looking at all the authentic thai ingredients they had laying around. Especially as it was over $12 for noodle in a take out type place. Was told it would be 5-7 minutes. Closer to 15 minutes later my number was called and it wasn't even delivered to the table.
The table proffered very weird and awkward plstic forks and chopsticks. Well there's my first clue - no real thai restaurant has chopsticks. Thais dont use chopsticks. They use spoons and forks - no knives.
Finally sat down with my pad thai. It looked ok but very small portion. I noticed the next person who ordered the same dish got a portion that was bigger by half. Customers never like that.
There were bean sprouts on top but no cilantro or lime wedge, customary with real pad thai. I asked for a lime wedge and they said they don't have them only bottled lime juice. So, you know that one of the key ingredients in pad thai that they use is concentrated processed lime juice.
Finally tried it. Good pad thai is like a religious experience. This was not. It tasted ok but was WAY too fishy with fish sauce. The egg was done right but the wrong type of tofu was used, it was regular store bought tofu not the chewy type. Also I had paid mor for the shrimp paid thai and got only 3 shrimp. I heard a woman in the restaurant talking on her phone to someone saying the pad thai was so bad that Brown's made a better one. I beg to differ - theirs is nasty. But this wasn't great especially for the price.
Also, almost every time someone came in to order they were out of of didn't have something. DOn't bother with this place.
Went here for a birthday. While waiting for the group, we were standing by out long table and were ordered to sit down (some liquor license thing), so we could no longer all talk. When everyone arrived, they took first drink order but someone, after about 30 minutes, had to tell server we wanted to order. Food then took so long we thought they were shopping for the ongredients. I had a smoked salmon pizza. Think overdone bread, a thin layer of tomato sauce and topped with cold lox that should go on a bagel. What a joke of a kitchen. Never will I go here again. Vancouver has too many great places to waste time on slow service and mediocre food.
We were excited when a new western cuisine restaurant first opened approx three years ago. We have been there numerous times since they opened and food has been average no matter what day of the week. Service is better during Monday through Friday. Sunday is the worst day to go to this restaurant as this is their busiest day and they find it difficult to deal with high volume of customers.On Sundays they bring in a family member an older gentleman to help with customers and he is rude and lazy. The restaurant is currently for sale hopefully the new owners will keep it western cuisine.
|2.||Tamarind Hill Malaysian Cuisine|
|4.||Cockney Kings Fish & Chips|
|5.||Boathouse Restaurant, The|
|6.||Burger Heaven Restaurant|
|7.||Hon's Wun Tun House|
|8.||Go Thai Restaurant|
|9.||Aldo's Pasta Bar|
|10.||Old Bavaria Haus, The|
|12.||Rivers Reach Pub|
|13.||Old Spaghetti Factory|
|15.||Hi Dozo Sushi|
|17.||Taverna Greka Waterfront Restaurant|
|19.||Yianni's Greek Taverna|
|20.||Frankie G's Boilerhouse Pub|
|1.||Old Bavaria Haus, The|
|2.||Tamarind Hill Malaysian Cuisine|
|4.||Go Thai Restaurant|
|5.||Ole Ole Mexican Deli|
|6.||Yianni's Greek Taverna|
|7.||Rivers Reach Pub|
|8.||Taverna Greka Waterfront Restaurant|
|9.||Burger Heaven Restaurant|
|10.||Kirin Seafood Restaurant|
|11.||Frankie G's Boilerhouse Pub|
|12.||Aldo's Pasta Bar|
|13.||Cockney Kings Fish & Chips|
|14.||Hi Dozo Sushi|
|15.||Boathouse Restaurant, The|
|20.||Old Spaghetti Factory|