From Web Site:
Headquartered in Vancouver, BC, White Spot is a British Columbia legend. Nat Bailey opened the doors to Canada's first drive-in restaurant in June 1928. Since that time, White Spot has continued to attract and retain a loyal and enthusiastic following. Today more than 13 million guests-almost half the population of Canada-dine each year at White Spot.
we ve been here numerous times always hoping it will improve. The White spot in new west has recently expanded its floor area, unfortunately they didnt train their employees how to expand their services.
Of the last 4 times weve been in, there has been no follow thru with drink refills, the food was cold or better yet we ordered starters that arrived with the meal, and the service staff was absent and rude when she was present. We have never received our bill in a timely manner and have always had to approach the cash desk and ask for it. We ve decided to stop tipping here until the service improves, but seriously with all the other great smaller places in New West, serving up just as good food and better service for cheaper I think White Spot seriously needs to evaluate itself or it will lose more business.
I've been to several White Spot locations in the Lower Mainland, so this concept is not new to me. If I'm craving a burger and milkshake, this is one of the places that comes to mind. Consistancy is done very well for this concept. HOWEVER, poor service; or service without a care, rolling eyes, shugging of shoulders, no quality checks, no ice tea refills, no smile I can do without. The food was great, it filled my craving. The atmosphere looks great witht he recent concept renovations. But with all the recent media attention and commercials featuring their new menus and that they are, oh, I don't know, a grown up version of themselves, one would hope that the service would fall into place. Maybe it was just an off night. We will go again, however, because of the burgers and shakes, It is what it is.
White spot used to be a good - non pretentious - family place, a Vancouver original. But then, they put in the fancy west coast furniture and decor and it just started to become a drag.
The food is pretty average at best, and half of their menu is indian and chinese food. If I want indian or chinese food, I'd go to an Indian or Chinese restaurant. The prices are inflated as well and I find the only good thing is the Ambiance. The locations and dining areas are nice but I would rather pay less for better food instead of sitting in an expensive dining area and be forced to absorb the costs on.
I have given up on White Spot - go back to the way it used to be!
I was at the White Spot in Royal City Centre in New Westminster yesterday for a late lunch with my boyfriend and his Grandpa. It took about 5 minutes for someone to come to the front and take us to be seated. We were seating at a table that had not been wiped yet; the girl proceeded to whip the table with a cloth that smelled like it should be in the trash. The server was timely with taking our order, but the food took a long time to come especially since as I said is was a late lunch at the restaurant was not too busy. While we were sitting and waiting for the food to come I could not help but notice the 3 or 4 other tables around us that had yet to be cleared and reset (they were like this the whole time while many employees walked past them about 5 times each) To be fair when the food did arrive it was up to what I expect from the establishment, perhaps they need to train there staff better or find people who care about the image they are projecting. It doesn't feel good to sit in a dirty restaurant.
Just wondering, does Whitespot actually look at these reviews? Or any place for that matter.
Anyway, this is a regular place for me and my friend (in a wheelchair) to go to on Fridays. She has been going for years, I have been joining her for the past two years. The Company is awesome, but the food and service is quite often a challenge.
Sandwhiches do not always come on "white bread" and Prawns are not always gloden brown and the order does not always arrive as ordered. We ask for gravy.....it does not come, we ask no coleslaw, it comes, we ask for prawna to be golden brown they come over fried, we ask for extra sauce...ummmm maybe....on a good day. Ha, try asking for the bill, it seems to be a very complicated task.
Love how the tables around us are not cleaned off. When it is good it is good, most times it is a challenge for us.
We've been here a couple of times, hoping the next visit would be better. The first time, we got our food late, but that was understandable as it was quite busy. This time, the restaurant wasn't so busy. Everything from getting are drink orders to getting our bill took forever. Our waitress...she tried to bring everything with other orders from other tables...to be efficient. Being efficient is good, but it almost appeared that she waited to bring our drinks, salad dressing, food, bill, etc. until she had to bring something else to her other tables. So, we got our drinks late. She forgot our salad dressing, but by the time she finally brought our dressing (along with another tables drink order), we already finished our burgers. Same with our refills...with another order. Weird.
I really enjoy Whitespot but I don't think we'll be going to this location again. But I should support our local community.
I recently visited the White Spot just off the Lougheed Highway in Coquitlam. I was very disappointed with the service. The waitress projected boredom with her job, did not explain or did not know the menu ingredients very well at all. She was chewing gum and had long hair that she kept twisting and playing with before taking or order. When the food was served I found a long hair in it which turned me off completely. When I told the server she shrugged her shoulders and asked what I wanted her to do about it. I told her I would at least like a discount of some sort as I no longer wanted the entree. She said it was not restaurant policy. I don't think I will be going back again.
Well , Its a whitespot.
Paper thin burgers, sesame seeds in the coleslaw. french fries that taste old. All whitespots are the same. The only difference is the service. You get children running around becasue whitespot sells a pirate pack. I only go there if I am desperate.
I have gone numerous times to this location, hoping and praying that the service would be better each time, and it gets worse every time. Last time I went there, we were on our lunch break and still had to wait 15 minutes before any one came to the table. By the time we ordered , ate and paid the bill we were there over an hour.