Dinner and dancing on Friday and Saturday nights.
Worst service of any restaurant I have ever been to. Server was horrible but tip was included so she did not have to come by. Food was great but service was non existant. Didn't even bother to take desert order. Found server in back to get bill.
I attended my SO's Christmas function here last week (2nd visit) and although it was not bad, I was a little confused.
Besides the name and the food, I would not have guessed this was a greek restaurant. Bar/Pub on the lower level and the upper level was the dining area. Yes, they have large plants all over the place (a norm for greek restaurant apparently), but all other decorations was a mish-mash of everything else. The house band played a lot of 80's music and during breaks, a lot of salsa music. Actually when I think about it, I felt more like I was at a country-bar instead of a greek restaurant.
The food was good, I especially liked their calamari. But the dessert was a little weird. We were served something that looked like tiramisu, but tasted strongly of coconut.
Service was fast and efficient. Difficult for a night as busy as that.
The food is pretty standard here as it is a Greek restaurant. I ordered the chicken souvlaki and it was pretty consistent with other Greek restaurants in the Lower Mainland.
However, the one issue I had was with our group. When our bills came (split bills) they charged us a 15% gratuity on top of our food/taxes! I've heard this happen at other restaurants and think this is more ridiculous than having to line up for paid food!
We were informed that this is a standard practice at this restaurant and as a result I would not recomment this restaurant.
I've been informed that if they know your group they will not charge the mandatory 15% gratuity/tips. Even though, where is the consistency in the practices? Isn't a customer a customer and a group of customers - a group of customers?
Would definitely not recommend.
Went to Stefano's last nite with friend, GF and son for Greek Dinner. Food a plenty and service was good. Best item is the Ambiance of the dining facility on Columbia. One of the nicest venues I've been to. Love the building.
As far as food, it was very plain and flavourless. My friend and I had roast lamb, not even on the bone and lacked "greek" flavouring. The rice,potatos,salad and pita were standard. My GF and son both enjoyed lamb souvlakia's. I tasted their lamb, and it had better flavour than mine. Might of been because of the grill effect.
Again it wasn't stunning, but management trys hard and they don't make it an upleasant evening. The only thing I might comment on is the the chefs work on giving their food a flavour pizazz. Prices and amount of food very fair and reasonable. Suitable for large parties.
I have been eating at this restaurant for many years now and the food seems to be getting better. My last experience at the restaurant must have beeen the best. The band had a couple new singers and the place was packed ( Saturday night of course ). We were unfourtanetly siting in a corner, but our server made us feel very comfortable. My wife had the Chicken Souvlaki and I had the Roast Lamb ( Melt in your mouth ). We started with a saganki ( Fried Cheese ), soooooooooo good. Anyways i will defientley eat at this restaurant again.
My friend took me out to this place in order to introduce me to the basics of salsa. I had heard of it in the past as a place for people to go to at the end of the week in order to enjoy light dancing and entertainment.
I was sorely disappointed. It was busy (to be expected of a saturday night) but the staff did nothing to redeem the place. The atmosphere was thick with the tension of overworked staff. It felt harried and careless.
I ordered an appetizer for $11. It consisted of 10 little prawns. Actually, I received more sauce than food stuff so that I was paying a dollar per prawn, each being smaller than my fingernail. Plus, it took an hour for the food to get to the table.The food was mediocre.
Before the food arrived, the manager came by to bark at our table because we didn't order what he called the "expected minimum of $20 per person" on saturday night. He told us this after we ordered.
My check came with the following listed: $11 for prawns and a $9 EMPTY FOOD fee. I was paying almost $10 for NOTHING.
The manager was not sympathetic. He ushered us to the back, treating us like kids, and had us pay while holding our debit cards in his hand (what did he think? We were going to make a run for it?). The check already had a tip amount added to the total (this is laughable...it was more than 15%) but the debit machine still prompted us for a tip ON TOP OF THAT.
If I wasn't concerned about having the rest of the table be saddled with the responsibility of paying for our food, my friend and I would have left.
I have never felt more insulted during a meal.
I have been going to Stefanos for years. They are great for Mothers day, Valentines day, and they do well to accommodate parties.
The service has always been pleasant, and I would rate it above par for the lower mainland, and I have never been server food that I didn't thoughly enjoy. The ambiance is great, except for a couple of times when I have been there, and the band didn't match the surroundings very well.
They do have a good wine selection, and decent bar service, and the owner manager usually comes by for a cameo during your meal, and is willing to take criticism, or receive cudos.
I would always recommend Stefanos to anyone visiting new west, for a very nice meal, drinks, and ambiance, especially to celebrate a special day for someone.
Not many people think of New West as a Greek food destination. However, we had a great night out. We'd been to the other place across the street and had a bad experience with semi-frozen dolmades, so we thought we'd try this place instead. Everything was wonderful; the food, the service, the atmosphere. Would definately recommend.
I used 2 work close -by and went to this place often. it "used-2-B" quite good and a nice dining experience. Then the owner must of recognized that their biz was good enuff and started to scale-back. BIG mistake
They imposed mandatory fixed menus and built-in gratuities whenever there was holidays (X-mas, mother's day, etc) and this is BS!
They ran a good business into the ground - SHAME ON THEM! I would go across the street to Taverna Greka or pass the all-together and go to My Favorite Greek Taverna @ Brunette & Lougheed
Nice, nice building, decor, wood, beams. Just a comfortable, lovely ambience. Even the food, not bad. Good size portions, flavour excellent. However, a couple of things are very tacky. The filet of sole, - deep fried. Not a good idea. Great looking plate, greek salad, wonderful potatoe, rice, and on top of it all, - deep fried breaded sole.
Next, it was Saturday night, and the band took a 45 min break to eat dinner, (along with about three other breaks). If you play from 8:30 pm to 12 midnight, - do you think, just maybe, - you could eat before your gig?
To make things worse, when the band was not playing there was silence, no music. Where I live CD music is cheap. I don't know who's at the wheel at Stafanos but you you could see a room full of people puzzled, the party was dying, no music. People started leaving, while the band was chowing down over dinner in the back.
I give up. So close, - but not quite. I didn't enjoy the evening it was tedious. Oh, service, good server just not around very much. So much for that.
I wouldn't count them out yet but I won't be back for six months.
I love this place! The lounge is perfect for a quiet drink with appetizers and dinner, and watch a game. My husband and I visit often, have an appy and share the roast lamb dinner. It's wonderful! Service has always been great and the dinners are delicious.
Me and a friend went to Stefano's to check it as we heard it was pretty good Greek Food. The waitress sat us down then walked away without asking us what we would like to drink. 20 minutes later she came back asked what we would like to drink then took our order. we got our drinks 15 minutes after ordering what we wanted and then waited 1 HOUR for our meal. I've never waited more then 30 minutes for a meal at a restaurant I was blown away and not to mention it was dead in there ! When we got our food it wasn't hot it was warm I always order the Lamb Souvlaki and I was just not impressed at all....Because of poor service and Food I did not leave a tip for the waitress even though she came right out and said it when separating our bills, Who does that ?? very unprofessional...I'll never go back there and I will not recommend that place to anyone !
Went in for my moms birthday this past Saturday with a party of about 20, everyone enjoyed their food and the service was outstanding. The Ambiance was great and we all especially enjoyed the live band playing at the time. All in all the experience was a great one, the only downside to it all was the parking.....which is not really the best no matter where you go to in New West, but other then that I highly recommend this restaurant.
I went for dinner at Stefano's this evening with a group of 15 people for a birthday party. The live music was great but that was about it unfortunately. The prices are reasonable (around $17-$21 entrees) but the food that came with it was really bad. I didn't come close to finishing my meal. The drinks are expensive however, martinis go for $9. I have eaten at Stefano's a few times before and I recall the food was good, even memorable. Not this time however. To make matters worse, it took over an hour for us to get our food (yes it was a Friday night and yes it was busy) that being said, over 1 hour is far too long a wait. The rice tasted old, the prawns tasted like they had just been defrosted, the vegetables on my plate were actually wedged between two stacked plates (not very appetizing...). The waitress didn't want to take my order when I was ready to order because she was "only ordering drinks" at the time. This experience was an expensive disappointment.
1st time here a few weeks back, but will return. Kids had a good time and between Appy's and Entries, we were all stuffed and ended up with some take out for midnight snacks later in the evening. Decor is great and we got a table by the window. Between the four of us, we ended up trying a lot of the menu and it was all good. I was concerned about other reviews talking about the service, but we were not in a hurry to get in and get out, and at no point did our glasses go empty. The pace of the meal was quite relaxing.
Dinner for 4, with too much food, cocktails and desert was $200
Several of my girlfriends and I stopped by Stefanos on our way to a comedy show - and I have to say - it was wonderful!
We shared two dinner platters so we had a taste of everything! The size of the platters was astounding - and we ended up taking quite a lot home (great for lunch the next day). I really want to commend our server. While the restaurant was jam-packed with large parties and people dancing to the house band, our server still went so far out of her way to accomodate our allergies - and our preferences - with a smile!
We each tried some of the feature martinis - Asian pear is my fave - and to top it off, our server noticed that it was my friends birthday and brought us a birthday dessert!
All around great night - and a perfect place to drop by before a show!
OK, I was there with a few people a few days ago and we had just ordered ours meals. I and another ordered an appy since eating lunch late beforehand but had intentions of ordering something more (either a drink or another appy to share) but we had seriously rude and bossy service by staff; they barked at us about ordering 'JUST an appy.' Hot tip for ya: just settle down and see what happens!! It took 1.5 hours to get our food!! (perhaps a sick kind of punishment) etc. This restaurant seems to have a good reputation (how, I have no idea) but since this experience perhaps they need some kind of reality check...BUSINESSES SURVIVE on customers - otherwise what is the flipping point??? You will never have a friend of mine or anyone I talk to on a regular basis at your restaurant!!*... others from what I can see are spreading the word as well! I wish Stefano's luck in the future and hope that they get their head out of the sand!
I went to dinner tonight with a friend at Stefanos. Its Valentines day so we figured we'd have to wait a little bit longer. We however did not receive our food until an hour after we ordered. I ordered an appetizer and my friend did not. I asked the waitress to bring out the appetizer with the rest of the food. She brought it out earlier with our pita from the meal. She did not bring out the sauce for it though. The pita bread was cold. When we finally got our entrees the rice was very bland and buttery tasting.
I was finished and pushed my plate to the side. The Waitress did not come back and ask us how our food was. We were both finished for 20 minutes before she came back and asked us if we needed anything else. Meanwhile the busser just walked up and grabbed our plates from us. I had some leftovers and had to ask her to wrap them up. She had just grabbed our plates without saying a word and was just going to throw out my half a plate of leftovers without even asking!
Finally we waited another 10 minutes to pay. We decided to walk up to the bar and just pay there. I Asked to speak to the Manager and told him about how horrible our experience was and that we would not be back.
His response was " thats your opinion". I can't believe it! Why would you ever say that to a customer. If thats the manager/owners attitude its no wonder the service was so terrible.
Not with service like that. Essentially I paid $30 to eat cold and bland food and be treated like garbage.I used to go there once a month and even got my parents hooked on it. I will never go there again.
Had the combo seafood and found the halibut overcooked and dry, there were only 2 prawns & 2 scallops with the combo. I would have expected more. The potatoe was too mushy, the rice was fine. The veggies of carrots & beans were very over done. It had excellent flavor but way overdone. The meal was quite cool.
The service was not very attentive. We had to ask for our coffee, ask for our dessert menu. I asked if there was agelomono soup, she never did let me know.
The prices are reasonable and the setting is very relaxing. Loved the view.
I would think twice about going here again.
I needed my lamb fix and three of us went mid week, It was not that busy as it was mid week. Two of us had the Roast Lamb which was the best. One had salmon. wild, not farmed. None of us had appetizers as the portions are always larger that I can eat. I think I enjoy the ambiance as much as the food. We sat and enjoyed the view as darkeness approched. Alway the a great experience, and best of all good dollar value.