Nestled on uptown Sixth Street, the Royal Tandoori Indian Restaurant continues to grow under the careful direction of chef Jasminder Singh with 20 years of experience from the province of Punjab.
Wanting a quick snack and craving veggie samosas I called Royal Tandoori and ordered two for pickup despite the cost ($3.50 for two). The lady on the phone said it would be ready in 15 minutes. I gave them an extra five minutes and arrived 20 minutes after placing my order (you could literally wrap and make fresh samosas in that amount of time). When I arrived (to an empty restaurant at dinner time on a weekend), the server said to have a seat and that my order would be ready shortly. From my seat, I had a good view of the kitchen, where I could see the chef changing channels on the TV.. shouldn't he have been making my samosas? When I inquired about how long it was going to take, the chef came out of the kitchen and rudely told me 5 minutes. When I asked why it would take so long, he became aggressive yelling, "fine, if you don't want them, get out!'. So, I did. It was a very unsettling experience and obviously, I will never go back. Oh.., and the lady up the set of stairs from the register doing her ironing was also weird. I've never been in a place with so many people(5 plus 'the chef') hanging around and no food getting made, Truth.
Food: The food is terrible. Jalfrezi is NOT mostly frozen carrots and frozen peas, with some frozen beans, frozen zucchini cublets stir fried with some spices. It looked like a sea of carrots and wrinkled frozen peas with little else. I was very hungry; wasn't about to be took picky if only one of the ingredients would be edible. Ate one piece of each tiny frozen pre-cut veg, decided to send it back.
Service: The owner and chef, Jasminder Singh, walked right by me with no eye contact, on his way to the only other sucker in the restaurant. Failed to get his attention, then sat there for 20 minutes waiting for him to come back. When I finally told him about the food, he get extremely angry, and started shouting and screaming at me, insulting me that I just didn't want to pay. You may read from the door that they are best of new west for years running. You may not be able to find out from what sources that they are nominated best at. I wish I'd check reviewed from real people before I walked in.
Value: the prices are too expensive compared to other restaurants in the city, at best. For what you actually get in terms of taste and quality of ingredients, it's not fit for dogs.
Ambiance: If you like eating by yourself in an empty room with dated, dusty decor, with talk show radio in a foreign language blasting from the kitchen, and having to hunt down someone for everything you need, sure.
Good food. A nice enough selection. Nan bread is refilled upon request. Service might be a touch lacking but polite.
The place is real quiet and never seems busy. But that kind of makes it intimate and perhaps more enjoyable.
The place looks clean, the washrooms are clean.
For what you pay you get more. I'd recommend this restaurant to friends and family.
I guess this is typical of a lot of Indian restaurants I've been to, great food, but poor service.
The food here is great, but be warned the dishes do not come with rice, you have to order that separate.
We had chicken curry and alu gobi with roti bread, yummy!
We had an entertainment coupon which made the price reasonable, but it is quite expensive.
The ambiance, pretty blah. But this places does mostly takeout.
All in all good food for a cold winter night.
I was so disappointed. I had moved to the area (just a few blocks away), and ordered some takeout thinking I was lucky to have found a restaurant with my favourite food so close. They said it would be ready in 30 minutes, so I was there shortly after. They had me waiting nearly 20 extra minutes (it was not busy at all in the restaurant), and then when I got the food it had horribly small portions for the price.
I believed the ad, "Voted Number 1". I have no idea how that could have happened. Food: it was such a let down compared to other "Tandori's" that we have been to. The chicken arrived dry on the red-hot steel skillet that was proceeding to burn the onions. The butter chicken was cut to the size of dice and hard to find in the sauce. The coupon said we had to order an appetizer to get the $9 discount. So we ordered onion rings. They came powder dry and no onion was actually encountered. The menu was also a surprise: "Chinese" style where we needed to order a meat, then a veggie tray and then a starch. Service: Okay, maybe 5PM on a Saturday was inappropriate for dinner, but it was dark out and we were hungry. We were given menus by a staff memeber, seated and then were left there. Water was not offered. At 5:15, a person came into the restaurant and went to the back, coming back out later with an apron and tidied up the till area. 5:20 some greater commotion in the kitchen finally resulted in that waitress coming over with an order book. No friendly Hi or how are you, (she had not introduced herself to us). There was a "suggestion" of "What would you like", hardly audible, but there was the pen ready to write, so we made our meat choices. She asked if we wanted rice or something that prompted us to ask what was included in the meat dishes. Nothing was the reply. So we ordered some rice. It took 15 more minutes until the food arrived. Value: ouch, at $13.95 per dish, rice and appetizer, we were choked at the almost $40 bill. That was after for going the $10 for the veggie tray that we were contemplating until we saw the price. Ambiance, it didn't exist. Music finally came on to attempt to drown out the constant yelling and commotion in the kitchen. A really sad experience that I will not ever be repeating.
We ordered take out/delivery regularily for 8 months, never getting too friendly with the owner. Our usual meals consisted of the dinner for 2, samosas, extra naan, mango shake and raita. Usually when we ordered the dinner for 2, we were able to make substitutions that we PAID EXTRA for ($2.00 for butter chicken), but they always let us sub the pakoras for samosas for free. The last time when we ordered, the owner let us know that we would be getting ONE samosa as opposed to the usual 2. He wouldn't budge, so we ended up going to BABA SWEETS that now has a new regular customer....and sells DELICIOUS SAMOSA's 3/$1.00. Cheapskate lost big since we ended up finding a better place for less money.
I've printed a coupon from their website, the waiter accepted it without any hassle. It was lunch time, and there was no tandoori menu available. They didn't have any lunch menu either, so the price is basically same as dinner. I've ordered 2 dishes of vege curries, $7-8 each. Rice, naan, etc are not included. After ordering those starches, the bill went quite high. There was no music and there were only other party so the atomousphere was quite lonely.
Their web site still says they have lunch buffet, but they don't have it.
I won't go back without that 2 for 1 coupon.
My wife was told about this "Hidden Gem" of New Westminster so we decided to give it a try. You can find their menu online as well as some words about the owner. The high prices surprised me a little. This place is much more expensive than Baba Sweets up on 6th, and there is no discount for pick-up. The coupons on the website expired a long time ago as well, so no incentive to go in there either.
When the delivery arrived (45-50 mins, as indicated on the phone), we quickly realized why it was more expensive. The food was really good. Everything looked and tasted really fresh and delicious. The paneer was a little saltier than I like, but overall it was still quite good.
The website indicates that they will customize anything and to ask them if you want a dish made in a particular manner. We stuck with the standard menu options and were not disappointed. They do have a more affordable combo for two that we may try another time, as well as some combo plates for one.
We will definitely be purchasing again from this place. The higher price was more than made up for by the excellent food.
My partner and I love Indian food so we decided to try out the Royal Tandoori in New Westminster. We were very disappointed. The food took too long, we waited 35 minutes for our take out order. When we got home we were shocked to see that part of our order was missing. We had ordered and paid for 2 samosas and they had not given them to us! We live too far away to be driving back and forth for 2 samosas so it was quite a let down. The place is too expensive for what you get; both of our meals were greasy and tasted the same. The lamb also tastes like beef. We will not be going back.
I use the Royal Tandoori as my gold standard for Sa'ag; creamy, smooth and delicious. I used to enjoy their first location, but...
Unfortunately, the last time we were there, the service left a lot to be desired. 25+ minutes for an order of Chai, 30+ minutes for the food.
In fact, we received our food after another couple, who'd arrived 10 minutes behind us; they were Indian, we are not.
I won't be going back in the foreseeable future.
I agree with previous posters about calling your order in ahead. Every time I've ordered here it's taken 30+ minutes to prepare. I would never arrive and order take-out in person.
Like others have said, the decor and comfort is not the greatest, but I don't really mind the hole-in-the-wall feel to this place. I haven't eaten in yet but it would seem quiet and cozy, if perhaps a bit cold and lonely!
The food: We've only ever ordered butter chicken (mild and medium) and Naan bread. The chicken and bread are excellent, and probably rates among the best we've had in the greater Vancouver area. It's amazing how varied this dish is from place to place and I'm sure everyone's tastes differ, but this one is right on the mark for us. I just wish it wasn't so damn expensive, granted it always comes with rice so perhaps we can see if it would be cheaper without.
The naan is good, no complaints here.
I've been a loyal take out customer of Royal Tandoori for 3 years now. I have definately had frustrating moments in that time, but am willing to put it all aside for their fantastic butter chicken and naan bread. I've had most of the other menu items at one point or another, but I find I keep coming back for the butter chicken... the rest is just... meh, average. I dined in their restaurant once and the environment was cold and uncomfortable, slow service. The wait for food was also a bit long, so I recommend that you only do take out... make sure if you do an order for pick up that you give them at least 30min to prepare the food... DO NOT just drop in with a to-go order and wait (you'll be there forever) and if you get them to deliver - it could be about an hour, but worth it I say. So despite rather slow service, if you're willing to plan your meal in advance they are the way to go. If you want something spontaneous and quick... maybe try elsewhere - I hear "Baba Sweets" is good. Cheers!
Sincer I have relocated from Oakridge area in Vancouver to New Westminster last Nov., this board has been really helpful but lacking more review in New West area so this is my first attempt.
Royal Tandoori has been relocated to this current location recently and it is best desribed as hole in the wall kind of establishement. Need to work on the decore. Since the establishment is not licensed yet, I always take out.
Food is quite solid if you know what to order. Lemon Chicken was quite sour and I would hesitate to try again and Tandori Chicken was not the best I had perhaps due to take out, but everything else is quite solidly prepared and can compete with any of the better Indian restarurant in Greater Vancouver. You can choose your level of spice, taste is quite cosistant as I think owner is prepareing the food.
As for service, they usually take their time in preparing their food and sometimes quite a wait, if you are taking out it's best to order by phone in advance.
I absolutely love Indian food, so was really looking forward to trying this restaurant. I am sorry to say that I was very disappointed. The food was terrible - not at all spicy, but very greasy. It tasted like it had been cooked days ago and microwaved. The rice was clearly old - it was all stuck together, and barely warm.
I wouldn't have minded the food too much if the place had been nicer. Unfortunately, it was dark and dingy. It was completely silent - we were the only people there, and there was no music, making it seem very lonely. Worst of all, it was freezing cold. You don't need air conditioning in the winter.
I've only ever gotten delivery from Royal Tandoori, so I can't comment on the ambiance. I rated it a solid as I've been inside the building when it was a different restaurant, and it seems like it would suit an Indian restaurant.
The food, however, is always excellent. I've ordered from other Indian restaurants in the area and Royal Tandoori has been much much better than the other food I've had. Their prices are very reasonable as well. My only complaint would be that they were a little cheap on the chicken in their butter chicken, but this seems to be pretty common at most Indian restaurants I've eaten at.