Our usual dinner gang plus special guests dropped by RR for some pub food action and a bit of hockey on the big TV. The pub was nice inside and the w/c was clean. Service slow. It took a long time for our food and drinks to arrive. Pizza was on special, so I had a Hawaiian, and a couple of others in the group had custom topping pies. The rest had prime rib, which was also on sale. We accompanied our meals with lots of beer.
The food was good, but I was annoyed that I could not get a takeaway container for my excess pizza. They have a rule against taking leftovers home on cheap pizza nights, probably to discourage takeout. That was really stupid. As for price, it was not cheap but not crazy expensive either. A mixed experience for me, so I am not sure if I will return.
We arrived a little early, wandering into a fairly quiet room. Greeted promptly, drinks orders taken, menus delivered. The Other Half went for the beef dip with caesar salad, I had the benchmark steak (rare) sandwich with fries.
Food came quickly, drinks refilled as needed. Beef dip was declared to be VERY good, and the steak sandwich was also VERY good. Excellent piece of beef, cooked perfectly. Great onion rings on top. Fries were hot and fresh.
A pleasant L-shaped room, bigger than it looks from either end. Patio available out back. It was very clean and tidy. Service was very friendly, and very quick.
Recommended for a pub lunch.
Met a few people for a `business' lunch at 12:00... it was packed with people eating and drinking. Stayed for some more `meetings' until 4:00 p.m. and saw the place was busy the whole time, on a weekday! Nice pub with an obviously large amount of money spent on the decor and features of the building and interior. Real brick and oak throughout. The servers are all hot. The food is OK. The beer is cold. But the place is nowhere within reach of a river. Solid place for a brew and a game. Daily food specials look promising. I will be back.
Stopped in for lunch, hamburger was good but bun fell apart and it was very messy. Clubhouse sandwich was okay, mushroom soup was very good. Service was pleasant but slow. My daughter ordered a ChiChi and it was not at all to her liking, bland and warm. Clean with well spaced tables, nice historical decor.
Can't say as though we'd go here again when in New West.
some of the best pub food ive ever had and consistent which is very hard to find these days. wicked ambience with the wood everywhere and fireplace. slow ditzy waitresses that need attitude adjustments haven't been there in a long time due to just that. maybe ill go back soon and see if anythings changed. aside from the service i really like this place.
I had been in several times for a drink at this great-looking pub, when I decided to try the food with my girlfriend one night. I was aghast to discover that, unlike at most pubs, the "cheese" on my burger was a disgusting slice of processed cheese, not the real stuff one would expect to get for a pub (not McDonald's) price. The server was kind enough to explain to me that she had had many previous complaints about this and didn't know why the cheese hadn't been changed, but she didn't offer to take anything off my bill, the taste of my entree was ruined, and I've never been back. I've heard good things about the place (presumably, some of their food is decent), but personally, I just can't trust that menu.
Can't count the # of times I have at this place and left sitting for quite some time. Last time 4 of us went. We sat for a while with no service. I went to the corner store for a purchase, upon my return, still no service !!
The service is friendly, it is obvious that management eeps this place under staffed. We also noticed that while this waitress was run off her feet, being both waitress/bartender, the manager was sitting chatting with someone.
We waited until 3:00 to order 1/2 price appy's..when we got our bill we were charged full price. Too 20 minutes to get that resolved. There was a 2 minute time difference on the time stamped bill......oh brother....
In all the times I have been their, not once has anyone said "can I help you?"
My husband and I have been going to this pub for about 10 years. The manager is great but the staff always is changing. The one review about mixed drinks is right. Always inconsistant and also the glasses are always dirty. I had to ask for 3 in a row the first one had lipstick on it the second a hair and dirt in the 3rd. We usually drink from bottles here. The food was ok nut now they put some sort of weird cole slaw that is just slapped together on the plate with the prime rib. Attitude with the waitress has to go maybe that is why there is such high turn over. They also have a stupid rule about subbing the coleslaw for another side or salad it is not allowed.
For the atmosphere I love sitting by the fire it is a very comfortable feeling.
It’s been 6 years now coming to the Rivers Reach pub. The food has been great with a good price and has kept me coming back. Everything on the food menu is done well.
Regarding drinks, do not bother ordering anything other than bottled beverages. The last 7 out of 8 mixed drinks have been terrible. They are a colossal waste of money.
The pub used to be offices and the remaining décor is pleasant. It along with the food has kept me going back.
The service however, has made the rest almost void. Customer loyalty is meaningless here. The hostesses have attitude problems, and tipping significantly for years hasn’t helped. The service is excessively slow, and waiving down someone who isn’t your server gets you attitude. The only way to get service is to physically get up and go find them.
Now my interest in this place as all but vanished. With an occasional exception, going here is just not worth it.
I have been to River’s Reach quite a few times since it opened back 10 years ago or so. The pluses of the place are the ambiance and the food and beer. I have not been to many pubs that have Humus and Tzatziki as an appy or a decent chilli and the Fire Hall burger is a winner. The beer list is great too, Guinness, Kilkenny, Heineken. The décor has to be up there with the best in the GVRD. Nice wood work, stone fireplaces, great old photos of New West etc. It is always packed which is a good sign too.
That said, what is up with the servers? Most are grumpy and won’t give you the time of day. I’m not sure why they all look so unfriendly. It’s not just me either. Many people I have spoken with have mentioned the same thing. This is the service industry, being somewhat friendly is part of the job. It’s too bad because if they were to lob the odd “hi, how are you today” once in a while this pub would hit it out of the park in my opinion. May the owners don’t care as the place is packed all the time. Just my take.
The place offers the best and the worst and worst of going for out for dinner at a pub.
Great place for people from a variety of demographics to meet. It really does pull off the neighborhood pub feeling.
Interior has excellent ambiance – warm walls decorated with local images – not that silly “Irish-Pub-in-a-Box” package crap.
Most (not all) food is really good. Definitely a strong step up from most other pubs. No doubt this is a result of the pub once being an established restaurant. Food provides great dollar value, but the drinks do not.
Centrally located – most people can walk or take a short taxi ride to this place.
Pizza is excellent – both for eating in and delivery.
Exterior of pub looks like it is part of a bland strip mall. The building is a 3 dressed up as a 9.
Chairs are not cozy, and attempt to enforce discipline.
Smoking area too enclosed to be a smoking area. Even smokers do not really like it. There has got to be a compromise somewhere.
Service is generally slow and easily confused. It sounds like there is something wrong with the system, not the servers. This has been reflected in other comments here.
Restaurant removed for a cold beer and wine store. Bring back the restaurant for families. BTW - What is with this cold beer and wine store racquet? Keep it in government liquor stores if we want regulations to be enforced, or let me buy my beer and wine with my groceries.
Expensive – the prices for drinks are greater than similar downtown Vancouver establishments. 6th street New Westminster is not downtown. I guess that the drink prices do limit over-consumption, which is a good thing.
Stupid from door funnels the heat out of the building with gale force. If you have to sit near the door during the fall/winter/spring – you need a windbreaker or even a parka.
I've been to Rivers Reach dozens and dozens of times over the last 2 years, and I cannot recall a single time when I have been disappointed here.
I would say the best thing this pub has going for it is their service. This place is usually always busy (which adds to the atmosphere), yet I still have never had any noticeable issues with their service. I think the waitresses have been there for a few years considering that many of the waitresses there, I remember from when I first started going here about 2 years ago. They do not have a snotty attitude or anything.
Their food is also great pub food... Between 3-6pm weekdays, they have 2 for 1 appys, with a decent selection to chose from (try the dry ribs!). They have daily food/drink specials. All of the food is fairly priced and of good quality.
Overall, definitely no complaints here. I always go here when I'm looking for dependable food and service! I'm very greatful I discovered this place!!!
I've eaten and/or drank at the Reach at least 50 times... Out of that 50 I could count on one hand where the service or food was below average... SOME of the servers have a bit of an attitude but most are quite pleasant and provide good service..
They have great specials, $5 wings all day everyday (wings are great too) and a TON of items under $10... The beer selection is fantastic, and even the wine... They have Domaine Du Chaberton (Langley) always featured, the Cuvee Rouge (which bears the Rivers Reach label in the pub) is $20.95/bottle which is an EXCELLENT deal for the wine (sells for $12/bottle at the winery)...
They just updated the menu and made some positive changes... ALWAYS check the specials board as they often have insightful deals on them...
Go to this pub, it is a great pub with a great atmosphere and provides great value...
I keep giving this place chance after chance but I'm always let down by the service. I've probably been here six or seven times this year and each time its been a bad experience. I have never been acknowledged under ten minutes after taking a seat and my cup is alwaysleft empty. I practically have to beg to get any service at this joint. Servers are stuck up and unfriendly. I have to ask for a menu and I have to wave someone down to take my order. Food service is incredibly slow. The only saving grace is the food which is reasonably solid. Still, its not enough for me to want to return after so many bad nights. I am not interested in spending money somewhere that ruins my mood.
I live in this area so have been to this pub on several occassions. I have a group of us that meet there every couple of months or so and we always get there before 6 for their half price appy's. I love their selection of appetizers and have never been disappointed. It's always busy in the pub - sometimes a little louder than I like it but then I shouldn't really go to a pub on game night if I don't like loud, right? My bad...anyways, their food is always good and I am particularily partial to their Thai Peanut Chicken salad, it's delicious.
I've been a few times and haven't really been overally impressed with the service, but then again, that's only been a few times, their regular waitresses are normally very good.
I'd recommend Rivers Reach anyday.
There's something wrong in the kitchen and something wrong in the office. What I learned: Be sure to explain that you want your food in less than an hour when you order so that you can get ahead of everyone else.
I have been to this pub many times for a beer after work. They have a decent selection of taps and the decor is comfortable pub style. There is even an enclosed outdoor patio. The indoor seating has several configurations of seating perfect for a quick drink for two or a meal for a group.
Something that I have always noticed is that in addition to the daily drink specials there are great specials on food. 3-6 pm all appies are half price daily. This being Saturday there was the additional bonus of it being half price pizza day. We settled in with a couple of pints, ordered the veggie tray and placed our pizza order. I remember saying that we should come here more often on the weekend as our local pub is pretty lame. The indoor section of the pub had a few patrons as did the outdoor but nowhere near what I had seen on a typical weekday night. I noted the time because it was a few minutes before 3pm and I was willing to wait if it meant that my appie was going to be half price. The waitress assured me that there would be no problem and sent our order along to the kitchen. Out came our veggie tray, nothing special but no problems. We finished that off and ordered a couple more pints and waited, and waited, and waited. After about 40 min we asked our waitress about our order. She apologized and checked with the kitchen who explained through her that our food would be "just a minute". 5 minutes later she did the same. Twice more she told us that our food would be right out before it finally arrived just over an hour after we had ordered it. The pizza was nothing special. Although it appeared thrown together, the crust was ok and so were the toppings but nothing even approaching what you would get from the cheapest delivery place. To be perfectly honest though if it had come in 20 minutes I would have been fine with it considering the price of $10 for a medium veggie pizza. People who are paying $20 for the same every other day of the week are being robbed. We explained that we were unhappy and asked to speak to the manager expecting at least an apology and some sort of explaination that the order had been forgotten or our first pizza burnt. Instead we got a very defensive manager who blamed our expectations and his server. He started off right away with " I suppose that you are unhappy that you had to wait 40 minutes for your pizza" We explained that it had been over an hour and that the kitchen continually told our waitress that the food would be right up. Rather than apologizing he instead explained that each pizza is made by hand and that they don't have a conveyor belt oven like pizza places do. He told us that 40 minutes to an hour is how long it takes to make a pizza and that our server should have explained that to us. When we asked why the kitchen kept telling us that our food would be right out he explained that the server should know better and that he had to train her better. He also told us that if we want our food in a hurry that we should tell our server and she will put our food order ahead of everyone elses. Perhaps that was the problem, we were the only poor shmucks who didn't say our food was a priority. We told him that unfortunately we would not be back and that perhaps if he offers a special that he should be better equipped to deal with the demand for it. Not that anyone else in the place was eating pizza. He made no effort to apologize, did nothing to try to retain us as customers and threw his waitress under the bus. Regarding the "poor" service raing I should explain that was for the manager and not the waitress who did a very good job of serving us.
This pub is not only one of of the best pubs in New West, it is one of the best places to get a meal in New West (although, I realize that is not saying too much).
The food is fantastic and the price is beyond reasonable for what you're getting.
Service can be a bit rough when it is busy, which seems odd because they tend to have a lot of wait staff on all the time. Nonetheless, the girls are very sweet and try hard to make sure everything is taken care of.
The crowd is quite varied which is nice because you never feel out of place!
Warning: do not attempt to eat here when the Cancuck are playing. You'll never find a seat.
This place is always busy whenever we go but that's because it's a good place. The menu is large with classic pub food but some items that are really unique.
The staff is always nice, if a little busy. There are a lot of tables for them to serve so you have to be patient sometimes.
But overal, a really good place for a beer and a meal
Although I know this is a sports bar the music and tv's are turned up so high that it is impossible to have a conversation with someone sitting at the same table without shouting. The food is not bad, but is not consistent. Have had appetizers (stuffed mushrooms) arrive cold. The waitresses seem quite cranky and not too obliging at times.
I agree with 'BC diner', the servers are very poor. You are lucky if you get one who comes back to see if you need anything else, and even luckier if she doesn't have a huge attitude while she's doing it.
But on the plus side, the food is really good. I just love their baked lasagna. Mmmmm...
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