My husband and I have been going to this pub for about 10 years. The manager is great but the staff always is changing. The one review about mixed drinks is right. Always inconsistant and also the glasses are always dirty. I had to ask for 3 in a row the first one had lipstick on it the second a hair and dirt in the 3rd. We usually drink from bottles here. The food was ok nut now they put some sort of weird cole slaw that is just slapped together on the plate with the prime rib. Attitude with the waitress has to go maybe that is why there is such high turn over. They also have a stupid rule about subbing the coleslaw for another side or salad it is not allowed.

For the atmosphere I love sitting by the fire it is a very comfortable feeling.

Our usual dinner gang plus special guests dropped by RR for some pub food action and a bit of hockey on the big TV. The pub was nice inside and the w/c was clean. Service slow. It took a long time for our food and drinks to arrive. Pizza was on special, so I had a Hawaiian, and a couple of others in the group had custom topping pies. The rest had prime rib, which was also on sale. We accompanied our meals with lots of beer.

The food was good, but I was annoyed that I could not get a takeaway container for my excess pizza. They have a rule against taking leftovers home on cheap pizza nights, probably to discourage takeout. That was really stupid. As for price, it was not cheap but not crazy expensive either. A mixed experience for me, so I am not sure if I will return.

I live in this area so have been to this pub on several occassions. I have a group of us that meet there every couple of months or so and we always get there before 6 for their half price appy's. I love their selection of appetizers and have never been disappointed. It's always busy in the pub - sometimes a little louder than I like it but then I shouldn't really go to a pub on game night if I don't like loud, right? My bad...anyways, their food is always good and I am particularily partial to their Thai Peanut Chicken salad, it's delicious.

I've been a few times and haven't really been overally impressed with the service, but then again, that's only been a few times, their regular waitresses are normally very good.

I'd recommend Rivers Reach anyday.

Stopped in for lunch, hamburger was good but bun fell apart and it was very messy. Clubhouse sandwich was okay, mushroom soup was very good. Service was pleasant but slow. My daughter ordered a ChiChi and it was not at all to her liking, bland and warm. Clean with well spaced tables, nice historical decor.
Can't say as though we'd go here again when in New West.

I keep giving this place chance after chance but I'm always let down by the service. I've probably been here six or seven times this year and each time its been a bad experience. I have never been acknowledged under ten minutes after taking a seat and my cup is alwaysleft empty. I practically have to beg to get any service at this joint. Servers are stuck up and unfriendly. I have to ask for a menu and I have to wave someone down to take my order. Food service is incredibly slow. The only saving grace is the food which is reasonably solid. Still, its not enough for me to want to return after so many bad nights. I am not interested in spending money somewhere that ruins my mood.

The place offers the best and the worst and worst of going for out for dinner at a pub.

The Good…

Great place for people from a variety of demographics to meet. It really does pull off the neighborhood pub feeling.
Interior has excellent ambiance – warm walls decorated with local images – not that silly “Irish-Pub-in-a-Box” package crap.
Most (not all) food is really good. Definitely a strong step up from most other pubs. No doubt this is a result of the pub once being an established restaurant. Food provides great dollar value, but the drinks do not.
Centrally located – most people can walk or take a short taxi ride to this place.
Pizza is excellent – both for eating in and delivery.

The Bad…

Exterior of pub looks like it is part of a bland strip mall. The building is a 3 dressed up as a 9.
Chairs are not cozy, and attempt to enforce discipline.
Smoking area too enclosed to be a smoking area. Even smokers do not really like it. There has got to be a compromise somewhere.
Service is generally slow and easily confused. It sounds like there is something wrong with the system, not the servers. This has been reflected in other comments here.
Restaurant removed for a cold beer and wine store. Bring back the restaurant for families. BTW - What is with this cold beer and wine store racquet? Keep it in government liquor stores if we want regulations to be enforced, or let me buy my beer and wine with my groceries.
Expensive – the prices for drinks are greater than similar downtown Vancouver establishments. 6th street New Westminster is not downtown. I guess that the drink prices do limit over-consumption, which is a good thing.

The Ugly

Stupid from door funnels the heat out of the building with gale force. If you have to sit near the door during the fall/winter/spring – you need a windbreaker or even a parka.

There's something wrong in the kitchen and something wrong in the office. What I learned: Be sure to explain that you want your food in less than an hour when you order so that you can get ahead of everyone else.

I have been to this pub many times for a beer after work. They have a decent selection of taps and the decor is comfortable pub style. There is even an enclosed outdoor patio. The indoor seating has several configurations of seating perfect for a quick drink for two or a meal for a group.
Something that I have always noticed is that in addition to the daily drink specials there are great specials on food. 3-6 pm all appies are half price daily. This being Saturday there was the additional bonus of it being half price pizza day. We settled in with a couple of pints, ordered the veggie tray and placed our pizza order. I remember saying that we should come here more often on the weekend as our local pub is pretty lame. The indoor section of the pub had a few patrons as did the outdoor but nowhere near what I had seen on a typical weekday night. I noted the time because it was a few minutes before 3pm and I was willing to wait if it meant that my appie was going to be half price. The waitress assured me that there would be no problem and sent our order along to the kitchen. Out came our veggie tray, nothing special but no problems. We finished that off and ordered a couple more pints and waited, and waited, and waited. After about 40 min we asked our waitress about our order. She apologized and checked with the kitchen who explained through her that our food would be "just a minute". 5 minutes later she did the same. Twice more she told us that our food would be right out before it finally arrived just over an hour after we had ordered it. The pizza was nothing special. Although it appeared thrown together, the crust was ok and so were the toppings but nothing even approaching what you would get from the cheapest delivery place. To be perfectly honest though if it had come in 20 minutes I would have been fine with it considering the price of $10 for a medium veggie pizza. People who are paying $20 for the same every other day of the week are being robbed. We explained that we were unhappy and asked to speak to the manager expecting at least an apology and some sort of explaination that the order had been forgotten or our first pizza burnt. Instead we got a very defensive manager who blamed our expectations and his server. He started off right away with " I suppose that you are unhappy that you had to wait 40 minutes for your pizza" We explained that it had been over an hour and that the kitchen continually told our waitress that the food would be right up. Rather than apologizing he instead explained that each pizza is made by hand and that they don't have a conveyor belt oven like pizza places do. He told us that 40 minutes to an hour is how long it takes to make a pizza and that our server should have explained that to us. When we asked why the kitchen kept telling us that our food would be right out he explained that the server should know better and that he had to train her better. He also told us that if we want our food in a hurry that we should tell our server and she will put our food order ahead of everyone elses. Perhaps that was the problem, we were the only poor shmucks who didn't say our food was a priority. We told him that unfortunately we would not be back and that perhaps if he offers a special that he should be better equipped to deal with the demand for it. Not that anyone else in the place was eating pizza. He made no effort to apologize, did nothing to try to retain us as customers and threw his waitress under the bus. Regarding the "poor" service raing I should explain that was for the manager and not the waitress who did a very good job of serving us.

I've eaten and/or drank at the Reach at least 50 times... Out of that 50 I could count on one hand where the service or food was below average... SOME of the servers have a bit of an attitude but most are quite pleasant and provide good service..

They have great specials, $5 wings all day everyday (wings are great too) and a TON of items under $10... The beer selection is fantastic, and even the wine... They have Domaine Du Chaberton (Langley) always featured, the Cuvee Rouge (which bears the Rivers Reach label in the pub) is $20.95/bottle which is an EXCELLENT deal for the wine (sells for $12/bottle at the winery)...

They just updated the menu and made some positive changes... ALWAYS check the specials board as they often have insightful deals on them...

Go to this pub, it is a great pub with a great atmosphere and provides great value...

I've been going to this pub for over a year now, and it's always good. The interior of the pub is nice and cozy, even better if I get a table by the fire! I just wish they had a better patio for summer.

The food is reasonably priced and I've never had a problem with it, neither have any of my friends, they love the half price pizza night. They also have great drink specials. However, beware, they charge refills on pop, ice tea, etc.

The service can be hit or miss, depending on the server. This place is always packed, but they are usually really good about greeting you and getting your drink order right away.

The crowd is a mix, much like New West itself, never sure who will be at the pub, many times we've been asked to join another table next to us, people there are very friendly.

All in all, this place is great for dinner on a week night and for drinks after work on a friday.

I met a couple of friends at the Rivers Reach Pub for a cold after work beer. We noticed that all the tables around us were getting food brought to them so we decided to look over the menu. The server told us that all appies were on sale...at half price from 4-6pm!

We ordered the nachos which were regularly about $10, on sale for $5. They were absolutely delicious! We saw other tables receiving burgers and fries which looked yummy although we did not have the nerve to go over and ask them for a taste!

The service was solid; it was not outstanding because there seemed to be a fair bit of confusion over who was working which tables. I had three different servers come and ask me if someone had taken my order yet. However, even though the place was packed with people we were all getting drinks and food delivered. Food was coming out of the kitchen just as fast as the orders were being sent into it.

The place was packed full of people and had a very positive, cheerful energy as people let loose after their day at work. I will definitely be returning to this pub for another icy cold beer and a plate of nachos. If I eat something else I will update this review at the time. A definite returning customer here.