Mrs C and I were in NW looking for chow with a couple of friends when we decided to try OSF. It was a couple of years since my last visit, but the place was about the same. Odd decor, reasonably clean, cheap food. The menu seemed to have changed slightly since my last visit, but most of the old favourites were still there. This time we had chicken parmesan and seafood marinara. Our friends had the same items. Our server was quite rude and kept trying to up-sell us with extra cheese, extra meat sauce, etc. I asked him if these “upgrades” cost extra, and he was very evasive at first but finally admitted that yes there was an extra charge. I told him not to up-sell me and he got very upset and started to argue. Luckily the manager took over and service improved dramatically. I took pity on the obviously deranged server, since the poor devil obviously did not plan on ending up as a minimum wage slave and likely aspired to be a cowboy or fireman like most kids do. It was so sad.

The food when it arrived was tasty if uninspired, and we accompanied our meal with some moderately priced beer. Portion sizes were a little small, but we expected that. As a previous reviewer remarked, they give you 3 courses, so between the salad, the bottomless bread, and the dessert ice cream we managed to get full. Plus it wasn’t too expensive, at about 80 bucks for all 4 of us including drinks and tip. An okay experience except for the poor service.

The meal deal offered here seemed attractive coming in. Everyone who chose the minestrone soup enjoyed their bowl. I had the salad, which was okay, featuring small pieces of lettuce mix identical to the kind I sometimes use in sandwiches. Their seafood fettucine alfredo was disappointing, showing up with nearly invisible shrimp and scallops.. the saving grace was the spinach pasta. Other pasta dishes were reported to not contain enough flavour. Come if you are craving sourdough bread.

Came here tonight with a friend of mine. I ordered a fettucin aflreado with chicken and she ordered a pasta dish with a huge chicken breast.

When I walked in I was quite pleased with the ambiance. I love that old look which is spectacular.

They also bring bread and butter to you table which is nice.

Though my dish was fantastic, I think I over paid for a small portion, however you do get a choice of soup or salad and ice cream with your entree (which kinda saved me not giving a rating of one)

It's worth a try. I'd probably love to come back again for sure, but not going to rush.

You gotta love a restaurant with a caboose in it. It has a great ambience and great value. The food is good, not great, but it's a nice place to go with friends. The endless bread is a great appetizer and very tasty in itself. The line-ups to this place on the weekends are testimony to its popularity. It is also convenient to the skytrain station in this rapidly improving neighbourhood.

I would simply never reccomend this restaurant to anyone. The location is terrible, the parking awful and the food attrocious. My fiance ordered spaghetti with a tomato sauce, the most bland thing either of us had ever tasted. I ordered the pasta primavera. The vegetables were clearly from a bag of mixed frozen veg, terrible. I was completly insulted to be served such a dish, and expected to pay for it. Steer clear of this guarenteed dissapointment!

We pointed out severe food allergies to our waiter and we were specific. He was AMAZING in how handled the concerns!

This is the first eatery in NW that has actually understood severe allergy and not sluff it off!!! The service from beginning to end was excellent!!!

Thanks to our waiter, manager and kitchen staff, you made our evening wonderful!!!!

I've been to the OSFs in Gastown, Whistler, and Victoria, so I know what I should be expecting from the chain. However, the New West location is the worst out of all the ones I've been to. Being a New West resident, and having fond childhood memories at the Gastown OSF, I really wanted to like this place... but I can't.

I've visited this location for lunch, dinner, and in the middle of the afternoon. Regardless of the time, and regardless of how empty the restaurant is, it takes a long time to get a seat.

The OSF concept is great: no-fuss spaghetti meal complete with bread, butter, salad/soup, dessert and tea/coffee, all for one low price. But while they allocate the effort in wowing the customers with the generous loaf of bread, garlic butter, ice cream and bottomless coffee, they skimped on the one thing that is in the name of the establishment---the spaghetti.

I've always wondered why they don't offer other kinds of pasta for a change. But no matter. In all the other OSFs, the spaghetti is usually cooked properly. Here in New West, it's always overcooked.

And the sauce... oh man. I have jars of generic-brand pasta sauce at home that taste better. The "fresh, plump mushrooms" in the mushroom sauce are obviously from a can. The white sauce has the consistency of glue and tastes similar to it. Perhaps it's the same in all the other OSFs, but the horridness of the sauce is far more pronounced in the New West location, probably because the spaghetti is bad to start off with.

I've had the salad once and that was the last time I had the salad there. It's the same salad mix as found in the other locations, but doesn't seem to be as fresh here.

Very, very disappointed.

I like the free bread and butter they give you and you can keep getting more bread. Also, a choice of ice cream or coffee is included if you ordered a main dish. My favorite is the Spumoni Ice Cream!

I had vegetarian lasagna, cheese bread and a cookie monster shake and i was impressed by the flavour all of these foods were great. However the salad was just a bunch of vegetables (carrots, lettuce, radish, and cabbage) thrown together not very well with presentation the downtown location has a better salad with spinach, apple and almonds.

If the recipes for the worst restaurant are the following: poor customer service, unsanitary venue, and food taste like rubber, then the Old Spaghetti Factory at New West has it all.

First, let's talk about customer service. Before my arrival, a lady was looking at a near empty restaurant waiting to be seated. However, she had been standing there for at least good 10 minutes and no one was there to find her a table. As I arrive, no one was there to greet and take me to the table. Finally when they showed my party a table, it was dirty.

Second, the food. No matter what kind of soup you ordered, it just way too salty even for my salt queen sister. The pasta is over cooked and the sauce taste like nothing but vinegar. The only saving grace is the ice cream.

The Old Spaghetti Factory is a joke.

Well, I have been going to this place since I was a high school kid. Me and my two friends went in the other day to celebrate that we met each other 10 years ago. I thought about how many loafs of breads I ate with unlimited refill of cokes when we were in grade 10. (we did order entrees so I didn't feel embarrassed) FIVE LOAFS of bread. And until the last loaf and last refill of coke, they still smiled at the end... just wanna thank them for that...